20 beste Stellen als cultural management in berlin, be – aktuell auf Personalsuche

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cultural management jobs near berlin, be

Guest Relations Trainer (all Gender)

a&o Hostels -
Berlin

Jetzt bewerben

Details zur Stelle

Leistungen

Jobticket

Qualifikationen

Gastgewerbe
Mehrsprachig
Bachelor
Gastgewerbe-Management
Kommunikationswissenschaft
Führungserfahrung

Vollständige Stellenbeschreibung

We are seeking an enthusiastic, travel-loving Guest Relations Trainer to champion our service excellence standards.

In this role, you will be responsible for designing and delivering training that empowers our guest-facing teams at our properties to deliver unforgettable guest experiences. You will act as a mentor, coach, brand ambassador and an auditor, ensuring every team member embodies our commitment to hospitality.

YOUR BENEFITS

75%–90% discount on private stays at all a&o hostels (depending on length of service)
Attractive corporate benefits, as well as discounted leisure activities and events
Subsidized language courses
Subsidized company pension plan
100% coverage of your public transportation costs (Jobticket)
Support for your professional development through various training programs
Mental Health: We offer free and anonymous mental health coaching through our independent partner “nilo” (www.nilohealth.com), which supports you with professional, personal, and health-related challenges
Of course, we provide drinks, fruit, and vegetables every day—and as a hostel employee, you and your team are also welcome to enjoy the hot meals at the buffet
Loyalty bonuses in the form of cash rewards and additional vacation days

YOUR JOB

On-site Training: Conduct on-site hands-on training sessions for staff focusing on communication, soft skills and service excellence.
Service Recovery: Champion in de-escalation of guest complaints and teach staff effective problem-solving techniques.
Real-Time Feedback: Observe employee service behaviours in real-time, providing constructive feedback and positive reinforcement

YOUR PROFILE

Requirement:

Experience: Minimum 2 years in guest relations or guest-facing hospitality roles.
Education: Bachelor’s degree in Hospitality Management, Communications, or a related field preferred.

Core Competencies

Travel: Agile and flexible.
Cultural Adaptability: Ability to quickly adjust to different local property cultures, team dynamics, and diverse guest demographics across various regions.
Communication: Exceptional verbal and written communication skills, often requiring multilingual fluency.
Leadership: Strong mentorship and coaching abilities.
Hospitality Expertise: Deep understanding of the service industry.
Training Aptitude: Prior training experience is an added plus, but a natural passion for teaching, patience, and leadership is required.

We look forward to receiving your application! (Resume, salary expectations, and your earliest possible start date).

Apply now!

Jetzt bewerben

Erweiterte Suche

cultural management Jobs in berlin, be

Guest Relations Trainer (all Gender)

Associate Principal/Principal Qualitative Research, Patient Centered Solutions

Operations and Coordination Officer (Displacement Tracking Matrix (DTM)) (P)

Operations and Coordination Officer (Displacement Tracking Matrix (DTM)) (P)

Office Coordinator (m/f/d)

RFP Programs Coordinator - Design Hotels

Event Producer (all genders)

Mid Market Team Lead (with German), Account Management, Uber Eats

Visa Support Associate (Korean Visa Application Centre)

Senior Product Manager - Materials Management (d/f/m)

Staff Researcher - Market Research

Localization Manager

Sr. Industry Communications & PR Manager (m/f/d)

Staff Researcher - Mixed Methods

Director, Corporate Events EMEA

(Senior) Manager M&A Transformation / Change Management (m/w/d)

Projektmanager für Angebote (m/w/d)

Volontariat PR & Projektmanagement (all genders)

Team Lead Retention & Upgrade (M/F/D)

Campaign Manager, Europe (Freelance)

Ich möchte aktuelle Job-E-Mails für Stellen als cultural management in berlin, be erhalten

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