20 beste Stellen als and incident engineer in meerbusch – aktuell auf Personalsuche

Escalation and Incident Engineer
Nice —Düsseldorf
- Bereitschaftsdienst
IT System Engineer Windows Server (gn) full-time / part-time (hybrid)
DKV EURO SERVICE GmbH + Co. KG —Ratingen
- Teilzeit
- Flexible Arbeitszeiten
Field Service Engineer, Germany (Mobile Water Solutions)
Saur Europe —Krefeld
Direkt bewerben
Product Engineer - File Transfer Solutio
Vodafone —Ratingen
- Vollzeit
- Kommunikationsfähigkeit
12 Tage
IT System Engineer IAM/ITSM (gn) full-time / part-time (hybrid)
DKV EURO SERVICE GmbH + Co. KG —Ratingen
- Teilzeit
- Informatik
- Flexible Arbeitszeiten
EUC Field Services Engineer (d/f/m)
Cognizant —Düsseldorf
- Vollzeit
- Bachelor
- Ohne Hochschulabschluss
Cloud Engineer Cyber Recovery (gn) Full-time/Part-time (hybrid)
DKV EURO SERVICE GmbH + Co. KG —Ratingen
- Teilzeit
- Flexible Arbeitszeiten
Senior IT System Engineer Hardening (gn) full-time / part-time (hybrid)
DKV EURO SERVICE GmbH + Co. KG —Ratingen
- Teilzeit
- Flexible Arbeitszeiten
Integration Engineer
Yusen Logistics (UK) —Düsseldorf
- Vollzeit
IT Security Engineer SOC/SIEM (gn) full-time / part-time (hybrid)
DKV EURO SERVICE GmbH + Co. KG —Ratingen
- Teilzeit
- Flexible Arbeitszeiten
Application Support Engineer (m/w/d)
Paragon Germany GmbH —Korschenbroich
- Vollzeit
- Hybrides Arbeiten
Cloud Solution Engineer (m/w/d) für Microsoft Azure
STREAMO IT Consulting GmbH —Krefeld
- Azure
- Englisch
- Kommunikationsfähigkeit
Coordinator GCP Data Engineer (m/w/d)
Vodafone —Düsseldorf
- Vollzeit
- Homeoffice
- Informatik
- AWS
- Machine Learning
- Homeoffice-Möglichkeit
- Mitarbeiter-Rabatt
13 Tage
Technical Support Employee Germany
Alfen —Ratingen
Direkt bewerben
Software Engineer
Wakeline GmbH —Düsseldorf
- 60.000 € – 80.000 € pro Jahr
- Hybrides Arbeiten
- Informatik
- Master
Direkt bewerben
Expert Cloud Data Engineer (m/w/d)
Vodafone —Düsseldorf
- Vollzeit
- Homeoffice
- Informatik
- Englisch
- AWS
- Homeoffice-Möglichkeit
- Mitarbeiter-Rabatt
12 Tage
Cyber Security Engineer (w/m/d)
Deutsche Glasfaser —Düsseldorf
- Per E-Mail
- Hybrides Arbeiten
- Informatik
- Mitarbeiter-Rabatt
Direkt bewerben
Senior Cyber Security Engineer (m/w/d)
Randstad Digital Germany AG —Düsseldorf
- Informatik
- Kostenbeteiligung am Arbeitsweg
- Weiterbildungsprogramme
6 Tage
(Senior) DevSecOps Engineer (w/m/d)
Capgemini —Düsseldorf
- Per E-Mail
- Azure
- DevOps
- Englisch
- Weiterbildungsprogramme
IT Operations Engineer Cloud Applications (m/w/d)
Deloitte GmbH —Düsseldorf
- Online-Bewerbung
- Informatik
- Hochschulreife
- Wirtschaft
- Weiterbildungsprogramme
- Aufstiegsmöglichkeiten

Ich möchte aktuelle Job-E-Mails für Stellen als and incident engineer in meerbusch erhalten

Wenn Sie sich bei Ihrem Konto anmelden, stimmen Sie den Nutzungsbedingungen, den Richtlinien zur Verwendung von Cookies sowie der Datenschutzerklärung von SimplyHired zu.

Weitere Job-Standorte erkunden

and incident engineer jobs near meerbusch

Escalation and Incident Engineer

Nice -
Düsseldorf

Jetzt bewerben

Details zur Stelle

Qualifikationen

Verteilte Systeme

Vollständige Stellenbeschreibung

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Incident & Escalation Engineer exists to ensure customer-impacting incidents and operational escalations are resolved with urgency, transparency, and accountability. The role serves as the central coordination point between engineering, operational, and customer-facing teams during high-impact technical events. It exists to protect customer confidence and service reliability at scale, operating within a global follow-the-sun model with on-call participation for critical incidents.

Requirements

2–5 years in a relevant role such as Technical Support Engineering (L3/L4), Escalation Engineering, Incident Management, or
Production Operations within a SaaS or enterprise environment
Demonstrated experience managing customer-impacting incidents or escalations in production
Proven ability to coordinate cross-functional teams to resolve complex technical issues
Familiarity with cloud-based platforms, distributed systems, and incident management tooling
Experience working alongside customer-facing functions such as Support, Customer Success, or Account Management

Key Responsibilities

Lead coordination of production incidents, bringing together the right engineering, infrastructure, and operational teams for rapid
investigation and recovery
Manage high-impact customer escalations, ensuring appropriate internal visibility, prioritisation, and progress
Facilitate cross-team communication to remove blockers and maintain resolution momentum
Establish and chair incident bridge calls during major service disruptions
Provide structured, timely communication to customer-facing teams throughout incidents and escalations
Track issues to completion, maintaining accountability across responsible teams
Contribute to post-incident reviews and root cause analysis
Help refine escalation workflows, incident playbooks, and operational procedures

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Jetzt bewerben

Erweiterte Suche

and incident engineer Jobs in meerbusch

Escalation and Incident Engineer

IT System Engineer Windows Server (gn) full-time / part-time (hybrid)

Field Service Engineer, Germany (Mobile Water Solutions)

Product Engineer - File Transfer Solutio

IT System Engineer IAM/ITSM (gn) full-time / part-time (hybrid)

EUC Field Services Engineer (d/f/m)

Cloud Engineer Cyber Recovery (gn) Full-time/Part-time (hybrid)

Senior IT System Engineer Hardening (gn) full-time / part-time (hybrid)

Integration Engineer

IT Security Engineer SOC/SIEM (gn) full-time / part-time (hybrid)

Application Support Engineer (m/w/d)

Cloud Solution Engineer (m/w/d) für Microsoft Azure

Coordinator GCP Data Engineer (m/w/d)

Technical Support Employee Germany

Software Engineer

Expert Cloud Data Engineer (m/w/d)

Cyber Security Engineer (w/m/d)

Senior Cyber Security Engineer (m/w/d)

(Senior) DevSecOps Engineer (w/m/d)

IT Operations Engineer Cloud Applications (m/w/d)

Ich möchte aktuelle Job-E-Mails für Stellen als and incident engineer in meerbusch erhalten

Weitere Job-Standorte erkunden

Tools für Jobsuchende

Arbeitgebertools

Durchsuchen

Bleiben Sie in Kontakt