20 beste Stellen als senior customer success manager, emea in berlin, be – aktuell auf Personalsuche

Senior Customer Success Manager, EMEA
Duetto Research —Berlin
- Homeoffice
- Gastgewerbe
- Salesforce
- Künstliche Intelligenz
Direkt bewerben
Senior Customer Success Manager
Cosuno —Berlin
- Vollzeit
- Hybrides Arbeiten
- Englisch
- Analysefähigkeit
Direkt bewerben
Senior Customer Relationship & Success Manager (w/m/d)
Flinn —Berlin
- Vollzeit
- Hybrides Arbeiten
- Flexible Arbeitszeiten
Direkt bewerben
Senior Vendor Success Manager
Lieferando —Berlin
- Vollzeit
- Hybrides Arbeiten
- Mit Reiseanteil
- Reisekostenerstattung
7 Tage
Head of Enterprise Accounts, Uber Eats, Germany
Uber —Berlin
- Vollzeit
- Vertrieb
- SQL
- Projektmanagement
Senior CRM Lifecycle Manager
Voy —Berlin
- Hybrides Arbeiten
- CRM-Software
- Marketing
- HTML
- Flexible Arbeitszeiten
Direkt bewerben
7 Tage
Customer Success & Account Manager - Uber Direct (m/w/d), Germany
Uber —Berlin
- Vollzeit
- Salesforce
- SQL
- APIs
Implementation Success Senior Specialist - USA, Canada and UK
Storyblok —Berlin
- 98.100 € – 142.000 € pro Jahr
- Homeoffice
- Englisch
- Künstliche Intelligenz
- Flexible Arbeitszeiten
11 Tage
Customer Success Manager
Xsolla —Berlin
- Vollzeit
- Homeoffice
- Vertrieb
- Salesforce
- Mit Reiseanteil
Direkt bewerben
14 Tage
Senior Customer Success Manager (f/m/d)
doinstruct —Berlin
- Vollzeit
- Homeoffice
(Senior) eCommerce Manager (gn) - International Growth - More Nutrition
The Quality Group GmbH —Berlin
- Vollzeit
- Homeoffice
- Künstliche Intelligenz
- Mitgliedschaft im Fitnessstudio
- Flexible Arbeitszeiten
Direkt bewerben
Senior CRM Specialist
N26 —Berlin
- Hybrides Arbeiten
- CRM-Software
- Marketing
- SQL
- Umzugskostenzuschuss
- Homeoffice-Möglichkeit
11 Tage
(Senior) Partnership Manager (m/w/d)
Beam AI —Berlin
- Vollzeit
- Hybrides Arbeiten
- Master
- Bachelor
- Wirtschaft
Direkt bewerben
Director of Global Partners - UK, Germany, USA
Storyblok —Berlin
- 132.100 € – 205.000 € pro Jahr
- Homeoffice
- Vertrieb
- Künstliche Intelligenz
- Flexible Arbeitszeiten
Senior Platform Partnership Business Development Manager
Acceleration Partners —Berlin
- 60.000 € – 75.000 € pro Jahr
- Salesforce
- Englisch
- Unternehmensentwicklung
Senior Partner Success Manager (m/f/d)
Wellhub —Berlin
- Teilzeit
- Hybrides Arbeiten
- Google Suite
- Microsoft Excel
- Vertrieb
- Flexible Arbeitszeiten
Direkt bewerben
6 Tage
(Senior) Manager, Fintech Fraud Operations
Delivery Hero —Berlin
- Vollzeit
- Hybrides Arbeiten
- Datenanalyse
- SQL
Direkt bewerben
(Senior) Product Manager (w/m/d) (remote)
Weflow —Berlin
- 70.000 € – 100.000 € pro Jahr
- Homeoffice
- Vertrieb
- Salesforce
- Produktmanagement
Direkt bewerben
Account Manager - DACH Enterprise
Mentimeter —Berlin
- 70 € pro Stunde
- Management-Erfahrung
- Vertrieb
- Master
- Homeoffice-Möglichkeit
GTM Enablement Manager (d/f/m)
Leapsome —Berlin
- 50.000 € – 100.000 € pro Jahr
- Vollzeit
- Vertrieb
- Flexible Arbeitszeiten
13 Tage

Ich möchte aktuelle Job-E-Mails für Stellen als senior customer success manager, emea in berlin, be erhalten

Wenn Sie sich bei Ihrem Konto anmelden, stimmen Sie den Nutzungsbedingungen, den Richtlinien zur Verwendung von Cookies sowie der Datenschutzerklärung von SimplyHired zu.

Weitere Job-Standorte erkunden

senior customer success manager, emea jobs near berlin, be

Jobs als Customer Success Manager in Berlin

Jobs als Senior Product Manager in Berlin

Jobs als Director in Berlin

Jobs als Crm Manager in Berlin

Jobs als E-commerce Manager in Berlin

Jobs als Partnership Manager in Berlin

Jobs als Senior Business Development Manager in Berlin

Jobs als Vendor Manager in Berlin

Jobs als Account Manager in Berlin

Jobs als Implementation Specialist in Berlin

Jobs als Crm Specialist in Berlin

Jobs als Operations Manager in Berlin

Jobs als Senior Art Director, Creative Director, Head Of Design, Brand Manager, Senior Designer in Hamburg

Jobs als Senior Accountant in Berlin

Jobs als Senior Partner in Leipzig

Jobs als Customer Success Manager in Hannover

Jobs als Sales Manager in Köln

Jobs als Customer Success Manager in Bruchsal

Jobs als Customer Success Manager in Mainz

Jobs als Customer Success Manager in Mannheim

Senior Customer Success Manager, EMEA

Duetto Research -
Berlin

Direkt bewerben

Details zur Stelle

Qualifikationen

Gastgewerbe
Salesforce
Tableau
Certified Scrum Master
SaaS
Künstliche Intelligenz

Vollständige Stellenbeschreibung

This is a senior, high-autonomy customer success role for someone who combines genuine hospitality expertise with the executive presence to be a trusted advisor to hotel leadership across EMEA. You'll own the full post-sales lifecycle for a portfolio of strategic accounts — onboarding, adoption, retention, and renewal — and act as the primary point of contact for complex, multi-stakeholder clients who expect a partner that understands their business as well as they do. If you're a credible, commercially sharp senior operator who thrives in a close-knit team and gets energised by helping hospitality businesses perform better, this is the role.

What Makes Us Different?

Duetto is the hospitality industry's leading revenue management platform, founded in 2012 by former Wynn Resorts executives who knew the industry needed better technology. We built the world's first Revenue & Profit Operating System — a suite of tools (GameChanger, ScoreBoard, BlockBuster, Advance and more) that goes beyond room pricing to give hotels, resorts and casinos a complete picture of their revenue and profitability. Trusted by clients ranging from independent boutique hotels to global chains, we've been named the #1 Revenue Management Software by HotelTechAwards four years running and the #1 Best Place to Work in Hotel Tech in 2025. Backed by GrowthCurve Capital since 2024, we're accelerating our investment in AI — and we're genuinely passionate about the industry we serve. We build products we're proud of, for customers we care about.

What You'll Be Doing

You'll own the end-to-end post-sales customer lifecycle — onboarding, adoption, retention, and renewal — for an assigned portfolio of strategic EMEA accounts, with clear accountability.
You'll act as a senior consultant on client revenue strategies, leveraging deep hospitality expertise to align Duetto's capabilities with complex, multi-stakeholder business needs — serving as the primary point of contact for strategic escalations and independently resolving complex client issues.
You'll lead strategic business reviews and advanced product training sessions, using AI-assisted tools to deliver documented ROI, and use AI-assisted analytics to audit customer usage and market performance data, proactively identifying churn risks, growth opportunities, and upsell and cross-sell outcomes.
You'll design tailored product adoption recommendations that address regional and segment market dynamics across EMEA, collaborating with Product, Sales, and Support to advocate for customer needs and influence the product roadmap.
You'll mentor junior CSMs on best practices, revenue management principles, and AI-assisted CS tooling — contributing to a collaborative, high-performing EMEA Customer Success team.
You'll maintain accurate account records in Salesforce using automated activity capture and AI-assisted reporting, keeping full visibility of portfolio health across the team and leadership.

What We're Looking For

You may be a good fit if you have:

A hospitality background — revenue management experience is strongly preferred
A proven track record in a senior customer-facing role — Customer Success, Account Management, or Consulting — with demonstrated ability to manage enterprise accounts and executive-level stakeholders with confidence and credibility
Business-fluent English and French — both are hard requirements for this role
Proficiency with Salesforce, Tableau (or equivalent), and AI-assisted tools for analysis, reporting, and client communication
The ability to ramp quickly, tell complex stories clearly, and handle difficult client conversations professionally while driving upsell and renewal outcomes
SaaS experience — candidates with as little as 2 years in SaaS will be considered if they bring strong hospitality and enterprise account experience

Strong candidates may also have:

Deep fluency in hotel KPIs — RevPAR, ADR, RGI, ARI, MPI — and hotel total profitability frameworks including GOP, GOPPAR, and flow-through analysis
Knowledge of EMEA hospitality market dynamics across key regions
Experience with Gainsight, Salesforce Einstein, or Gong
Additional European language skills beyond English and French

Why Duetto?

Your hospitality expertise is the job. This isn't a generic CSM role where domain knowledge is a nice-to-have — your understanding of how hotels think about revenue, profitability, and commercial performance is what makes you credible and effective from day one.
AI handles the admin; you own the relationship. As AI-assisted tools absorb data analysis, reporting, and Salesforce automation, the premium shifts entirely to the human skills — active listening, executive presence, storytelling, and negotiation. That's where this role operates.
A close-knit team that takes culture seriously. The EMEA CS team is collaborative and high-performing — this is a backfill of a valued team member, and the team dynamic is something we're genuinely protective of.
Real commercial ownership. You'll have independent authority over customer strategy decisions, on-site visits, and internal escalations — with clear retention and NRR metrics that make success visible and measurable.

The Details

Location: Spain, UK, France or Germany (Remote)
Department: Customer Success
Reports to: Director, Customer Success EMEA
Direct reports: None
Languages required: Business-fluent English and French (both hard requirements)

Duetto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Sound like you?

You don't need a long SaaS CV. If you have genuine hospitality expertise, the executive presence to lead strategic client relationships, and the drive to own a portfolio of EMEA accounts end-to-end — we'd love to hear from you.

#LI-REMOTE

Direkt bewerben

Erweiterte Suche

senior customer success manager, emea Jobs in berlin, be

Senior Customer Success Manager, EMEA

Senior Customer Success Manager

Senior Customer Relationship & Success Manager (w/m/d)

Senior Vendor Success Manager

Head of Enterprise Accounts, Uber Eats, Germany

Senior CRM Lifecycle Manager

Customer Success & Account Manager - Uber Direct (m/w/d), Germany

Implementation Success Senior Specialist - USA, Canada and UK

Customer Success Manager

Senior Customer Success Manager (f/m/d)

(Senior) eCommerce Manager (gn) - International Growth - More Nutrition

Senior CRM Specialist

(Senior) Partnership Manager (m/w/d)

Director of Global Partners - UK, Germany, USA

Senior Platform Partnership Business Development Manager

Senior Partner Success Manager (m/f/d)

(Senior) Manager, Fintech Fraud Operations

(Senior) Product Manager (w/m/d) (remote)

Account Manager - DACH Enterprise

GTM Enablement Manager (d/f/m)

Ich möchte aktuelle Job-E-Mails für Stellen als senior customer success manager, emea in berlin, be erhalten

Related Searches

Weitere Job-Standorte erkunden

Tools für Jobsuchende

Arbeitgebertools

Durchsuchen

Bleiben Sie in Kontakt