About the Role
As a Berlin-based
Customer Success & Account Manager (m/w/d) for Uber Direct-Uber's rapidly growing, multi-billion-dollar B2B last-mile delivery vertical-you will own the end-to-end lifecycle of a scaling portfolio of German enterprise partners, from e-commerce players to major retailers. Sitting at the intersection of operational execution and commercial strategy, you will bridge the gap between a Customer Success Manager (m/w/d) and an Account Manager (m/w/d) by leading technical onboarding and operational excellence while simultaneously driving account retention and revenue growth. In this high-impact role, you will act as a strategic partner to our merchants and collaborate closely with local Uber Eats teams, the central EMEA organization, and global cross-functional counterparts to seamlessly connect digital storefronts directly to their final consumers.
What You Will Do
- Partner & Grow: Build trusted relationships with enterprise accounts to maximize retention and identify commercial upsell opportunities.
- Onboard & Launch: Project-manage technical integration and operational onboarding to ensure flawless, low-friction merchant go-lives.
- Analyze & Optimize: Use data to track performance metrics, deliver business reviews, and identify commercial quick-wins.
- Solve Operations: Diagnose delivery friction points to implement immediate operational fixes and long-term scalable solutions.
- Advocate for Product: Act as the "Voice of the Customer," translating merchant feedback into actionable insights for internal product, engineering, and finance teams.
Qualifications
- Experience: 3+ years in Account Management, Customer Success, Operations, or B2B Sales, ideally within a high-growth tech environment.
- Client & Tech Acumen: Proven track record managing enterprise accounts, with comfort navigating technical workflows (APIs, e-commerce checkouts).
- Analytical Skills: Strong data mindset; comfortable deriving insights and building reports using Google Sheets or Excel.
- Mindset: Proactive, empathetic, and highly adaptable problem-solver.
- Languages: Full professional proficiency in both German and English is mandatory.
- Pluses: Experience with SQL, Salesforce, or background knowledge in the logistics/on-demand delivery space.
