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customer support engineer (m/f/d) jobs near berlin, be

Head of Workplace Engineering

SEFE Securing Energy for Europe GmbH
Berlin

Jetzt bewerben

Details zur Stelle

Qualifikationen

Ansible
Englisch
Terraform
SharePoint
ServiceNow
Erfahrung in der IT
PowerShell
Deutsch
Active Directory
Intune

Vollständige Stellenbeschreibung

IN SHORT

In the IT Infrastructure and Operations department, we are looking for a Team Lead Workplace Engineering (m/f/d) to lead our Workplace Engineering team and take ownership of the technical direction across identity, endpoint, and collaboration platforms at SEFE.

This is a leadership-first role with a hands-on technical anchor in Identity Management: Active Directory and Entra ID are your domain of personal depth. Across the broader Modern Workplace stack — Intune, Microsoft 365, Exchange Online, Teams, SharePoint, AVD — you will provide architectural oversight and steer decisions, supported by strong subject-matter experts already in the team.

You will lead a team of engineers across multiple SEFE locations, working closely with Workplace Operations, SecOps, Cloud, and Network teams. We are looking for someone who combines genuine people leadership with the technical credibility to own identity end-to-end — and who knows when to set direction versus when to trust the experts.

WHAT WILL YOU DO

Leadership & Team Development

Lead, develop, and mentor the Workplace Engineering team both technically and disciplinarily
Define the team’s technical direction in alignment with the IT I&O strategy and VP Workplace
Drive performance management, capability planning, hiring, and onboarding
Foster a culture of ownership, technical excellence, and constructive feedback
Act as the main technical and managerial interface for stakeholders and peer teams

Identity & Directory Services – Technical Focus

Own the architectural direction for Active Directory and Microsoft Entra ID at SEFE
Drive identity governance including lifecycle management, Conditional Access, PIM, B2B/guest access, and MFA strategy
Serve as escalation point and design authority for complex AD and Entra topics
Lead identity initiatives such as migrations, consolidations, hybrid optimization, and automation
Coordinate with SecOps and Identity Engineers on security controls and compliance requirements

Workplace Platform Oversight

Provide technical oversight for endpoint platforms (Intune, SCCM, Autopilot, AVD, BitLocker)
Oversee collaboration and messaging platforms (Exchange Online, Teams, SharePoint, OneDrive)
Review and approve architectural decisions, governance standards, and high-impact changes
Enable subject-matter experts by setting priorities, standards, and guardrails

Cross-Team Collaboration & Operational Excellence

Own the interface between Workplace Engineering and Operations, including handovers and escalation paths
Drive continuous improvement in automation, standards, and operational efficiency
Ensure compliance with internal policies, GDPR, ISO 27001, and regulatory requirements
Manage strategic vendor relationships together with Procurement (e.g. Microsoft, Lenovo, Apple)

WHAT WILL YOU BRING

Must-have

Several years of experience leading IT engineering teams, ideally in workplace, identity, or infrastructure environments
Strong expertise in Microsoft Active Directory (replication, schema, GPO, delegation, migrations, troubleshooting)
Strong knowledge of Microsoft Entra ID (Conditional Access, PIM, Entra Connect/Cloud Sync, MFA, B2B, Identity Governance)
Experience with identity lifecycle management, automation, and RBAC
Good understanding of the Microsoft 365 / Modern Workplace stack (Intune, Exchange Online, Teams, SharePoint)
Ability to prioritize effectively and make decisions under uncertainty
Intermediate PowerShell skills for administration and automation
Fluent English skills

Nice-to-have

German language skills are an advantage
Experience with identity migrations, PAM solutions (e.g. One Identity), Microsoft Defender for Identity, Sentinel, and Purview
Microsoft certifications such as SC-300, AZ-104, AZ-500, or SC-100
Experience with ServiceNow, Terraform, or Ansible in identity/cloud environments
Knowledge of ISO 27001, NIST, or BSI IT-Grundschutz frameworks
Experience in regulated industries such as energy, finance, or KRITIS environments
Experience in technical mentoring and leading distributed teams

ABOUT US

SEFE is an international energy company anchored in Europe, delivering energy solutions that ensure reliable and affordable supply. Our activities span the entire energy value chain – from origination and trading to sales, transport and storage. With decades of trading expertise and a growing LNG portfolio, SEFE is one of Europe’s leading suppliers to industrial customers, providing more than 200 TWh of gas and power each year. We supply over 50,000 clients, from small businesses to municipalities and multinational organisations. By investing in clean energies, we support our customers on their decarbonisation journey and contribute to the energy transition. SEFE employs over 2,000 people worldwide and is owned by the Federal Government of Germany.

Securing energy – now and for the future.

OUR BENEFITS

In return we offer a competitive starting salary supported by a comprehensive range of financial, lifestyle and wellness benefits with the flexibility to follow a hybrid working model.

bonus earning potential
non-contributory pension with 10% employer contribution
25 days holiday plus bank holidays and volunteering days
buy / sell holidays
life assurance
medical and dental insurance (family cover)
range of optional flexible benefits

We are committed to supporting your career growth with opportunities to develop both your knowledge and experience through a blended approach to learning.
Join SEFE and help us secure energy supply across Europe and shape a better, more sustainable tomorrow.

#LI-KP1

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Erweiterte Suche

customer support engineer (m/f/d) Jobs in berlin, be

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Ich möchte aktuelle Job-E-Mails für Stellen als customer support engineer (m/f/d) in berlin, be erhalten

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