20 beste Stellen als im onboarding customer success management (m/w/d) in köpenick bezirk – aktuell auf Personalsuche

General Manager (m/w/d) - KERB Berlin
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General Manager (m/w/d) - KERB Berlin

KERB
Berlin

Direkt bewerben

Details zur Stelle

Festanstellung | Vollzeit
65.000 € – 70.000 € pro Jahr

Leistungen

Employee Assistance Program

Qualifikationen

Führungserfahrung

Vollständige Stellenbeschreibung

Description

Lead one of Europe's most exciting food halls.

At KERB, we're passionate about championing independent food businesses and creating vibrant destinations where great food, great people, and great experiences come together. We're now looking for an exceptional General Manager to lead KERB Berlin, one of KERB Ventures' flagship European locations and a key part of our ambitious growth plans across Germany.

As General Manager, you will take full ownership of the continued success, performance and growth of the business. Reporting to the Head of Operations (Germany), you'll be responsible for delivering outstanding commercial results, exceptional operational standards, and an industry-leading guest experience, while building a high-performing culture where people can thrive.

This is a unique opportunity to lead an established, successful food hall while helping shape the future of KERB's expansion across the German market.

What you’ll be doing

Lead the continued success and evolution of KERB Berlin, ensuring it operates as a best-in-class food hall and a centre of operational excellence within the KERB portfolio.
Drive exceptional day-to-day operational performance across all areas of the business, ensuring consistently high standards in guest experience, food quality, health & safety, compliance and service delivery.
Lead, coach and develop managers and hourly team, creating clear development pathways and fostering a people-first culture of performance, integrity and continuous learning.
Work closely with the People & Culture team to deliver people initiatives including recruitment, onboarding, performance management, engagement, reward and learning & development programmes.
Champion KERB's mission, vision and values, creating an inclusive, supportive and engaging culture where people can build long-term careers in hospitality.
Act as a visible and inspiring leader for both the KERB team and our vendor community, creating an environment where people feel empowered to succeed.
Act as a key partner in KERB's German growth ambitions, helping to shape and support future ventures and expansion opportunities within the market.
Build and maintain strong relationships with all key stakeholders, including vendors, suppliers, landlords, local partners, the KERB UK team and the wider KERB Ventures leadership group.
Identify, evaluate and deliver new commercial opportunities, partnerships and revenue streams that strengthen the site's performance and market position.
Oversee all commercial, operational and compliance activities across the food hall, ensuring the business remains legally compliant and operationally robust.
Partner with the marketing team to develop and execute sales, marketing and community engagement plans that drive footfall, brand awareness and revenue growth.
Own the site's operating plan and financial performance, ensuring budgets, forecasts and profitability targets are achieved and exceeded where possible.
Represent and champion the KERB brand across Berlin and the wider German hospitality market.

What you'll bring to KERB

Significant senior leadership experience within hospitality, food halls, multi-site operations, events, retail hospitality or comparable customer-focused environments.
A proven track record of delivering sustainable business growth, driving operational excellence and leading high-performing teams.
Fluent (or minimum B1/B2) German and English, with the ability to communicate confidently and effectively across a broad range of audiences and stakeholders.
A natural people leader who inspires trust, develops talent and creates positive, high-performing cultures.
Exceptional relationship-building skills, with experience managing diverse stakeholder groups including operators, suppliers, landlords, partners and senior leadership teams.
Strong commercial acumen, with a proven ability to identify growth opportunities, maximise revenue streams and translate strategy into results.
Deep understanding of the German hospitality landscape and the legal, regulatory and compliance requirements associated with operating large-scale hospitality venues.
Outstanding financial management skills, including ownership of P&Ls, budgeting, forecasting and cost-control initiatives.
A proactive, entrepreneurial mindset with the ability to balance strategic thinking and operational leadership.
Comfortable operating in a fast-paced, evolving environment and taking ownership of complex business challenges.
Passion for hospitality, people development and creating exceptional guest experiences.
Eligibility to work in Germany and flexibility to travel when required.

What you'll get by joining KERB

Generous F&B discount across KERB food and drinks
28 days holiday (including bank holidays) + birthday day off
Personal Wellbeing Allowance (Juno)
Employee Assistance Program (EAP)
A Best Companies accredited employer

Equal Opportunities at KERB

As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams’ different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.

About KERB

KERB is a business that powers other businesses. We focus on the incubation and growth of innovative, independent food businesses. We run brilliant street food markets, workshops, consultancy, bars, food halls in Central London and across the US and Germany and have developed a growing, successful corporate catering company, KERB Events Limited.

We are a food-obsessed and people-first company who believes that everyone with a bit of spark should have the opportunity to ignite it. Be it food entrepreneurs or team members, our mission is to create opportunity and joy through great food, from the KERB up.

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Ich möchte aktuelle Job-E-Mails für Stellen als im onboarding customer success management (m/w/d) in köpenick bezirk erhalten

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