20 beste Stellen als customer service specialist in hamburg – aktuell auf Personalsuche

Client/Customer Service Specialist - OCEAN FREIGHT
Crane Worldwide Logistics —Hamburg
- Kundenberatung
- Microsoft Office
- Hochschulreife
3 Tage
Manager, Accounting for Wind Turbine Service (f/m/d)
Semco Maritime —Hamburg
- Vollzeit
- Microsoft Excel
- Rechnungswesen
- Führungserfahrung
5 Tage
Tender Manager for Energy from Waste, Bioenergy, and Carbon Capture - German speaking (m/w/d/)
Ramboll —Hamburg
- Vollzeit
- Hybrides Arbeiten
- Microsoft Powerpoint
- CRM-Software
- Management-Erfahrung
- Flexible Arbeitszeiten
Direkt bewerben
6 Tage
Area Sales Manager (m/f/d) for Denmark
HOYER —Hamburg
- CRM-Software
- Vertrieb
- Mit Reiseanteil
Core Ledger Specialist
Avarda Group —Hamburg
- Hybrides Arbeiten
- Master
- Datenbanken
- SQL
Direkt bewerben
4 Tage
Senior Project Manager, Solution Design & Implementation, Suppy Chain Solutions (m/f/d) Nationwide
DSV —Hamburg
- Vollzeit
- Azure
- PMP
- DevOps
3 Tage
SAP Senior/Lead Consultant TM (all genders)
CNT Management Consulting AG —Hamburg
- Mit Reiseanteil
SAP Senior/ Lead Consultant QM (all genders)
CNT Management Consulting AG —Hamburg
- Mit Reiseanteil
(Senior) Backend Engineer - Vehicle Mission (all genders)
MOIA GmbH —Hamburg
- AWS
- Homeoffice-Möglichkeit
Business Development Area Manager - FOBAS
Lloyd's Register Group —Hamburg
- Vollzeit
- Vertrieb
- Unternehmensentwicklung
1 Tag
WFC Commissioning Engineer (m/f/d)
Nordex SE —Hamburg
- Teilzeit
- Englisch
- Mit Reiseanteil
- Elektrotechnik
- Flexible Arbeitszeiten
Working Student in Group Actuarial (m/f/d)
Allianz —Hamburg
- Teilzeit
- Master
- Datenbanken
- Python
10 Tage
IT Security Engineer (f/m/d)
cflox GmbH —Hamburg
- Vollzeit
- Java
- Scripting
- Linux
- Flexible Arbeitszeiten
3 Tage
Specialist Vertriebsinnendienst & Customer Service (m/w/d)
Wertform GmbH —Hamburg
- Vollzeit
- Hybrides Arbeiten
- Englisch
- Microsoft Office
- Organisationstalent
- Gleitzeit
- Weiterbildungsprogramme
Direkt bewerben
5 Tage
Interest & Product Logic Specialist
Avarda Group —Hamburg
- Hybrides Arbeiten
- Englisch
- Master
- Bachelor
Direkt bewerben
3 Tage
Warehouse Technology Specialist (d/m/f)
Airbus Operations GmbH —Hamburg
- Vollzeit
- Projektmanagement
- Bachelor
- Gleitzeit
- Flexible Arbeitszeiten
5 Tage
Reporting Specialist (m/f/diverse)
Lufthansa Technik AG —Hamburg
- Vollzeit
- Microsoft Powerpoint
- Microsoft Excel
- Datenanalyse
- Kostenloser Parkplatz
- Flexible Arbeitszeiten
3 Tage
Regional Key Account Manager – Industrial Projects
Deutsche Post & DHL —Hamburg
- Vertrieb
- Bachelor
4 Tage
Clinical Research Associate II (CRA II) / Klinischer Monitor – Full-Time or Part-Time Available (m/w/d)
Thermo Fisher Scientific —Hamburg
- Teilzeit
- Englisch
- Forschungserfahrung
- Microsoft Office
3 Tage
Sales Engineer (m/f/d) - Vacuum Sales Specialist
Flowserve SIHI Holding GmbH —Hamburg
- Vollzeit
- Vertrieb
- Unternehmensentwicklung
- Projektmanagement
Direkt bewerben
3 Tage

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Weitere Job-Standorte erkunden

customer service specialist jobs near hamburg

Client/Customer Service Specialist - OCEAN FREIGHT

Crane Worldwide Logistics -
Hamburg

Jetzt bewerben

Details zur Stelle

Festanstellung
vor 3 Tagen

Qualifikationen

Kundenberatung
Logistik
Microsoft Office
Hochschulreife
Fracht
Kommunikationsfähigkeit
Zeitmanagement

Vollständige Stellenbeschreibung

ESSENTIAL JOB FUNCTIONS

Act as the primary point of contact for assigned Ocean Freight customers.
Coordinate international ocean import and export shipments from booking through delivery.
Receive and process customer shipping instructions accurately and efficiently.
Arrange bookings with shipping lines and approved service providers.
Monitor shipment progress and provide proactive updates to customers.
Liaise with overseas offices, agents, carriers, hauliers and warehouses to ensure smooth shipment execution.
Prepare, review and process shipping documentation including Bills of Lading, Shipping Instructions, Arrival Notices and Delivery Orders.
Ensure customer requirements and service level agreements (SLAs) are consistently achieved.
Respond promptly to customer enquiries and resolve operational issues professionally.
Coordinate customs clearance requirements with customs brokers where applicable.
Manage shipment exceptions, delays and service disruptions, providing timely communication and appropriate solutions.
Ensure all shipment milestones are updated accurately within the Transport Management System (TMS).
Verify operational costs and support accurate customer billing.
Build and maintain strong customer relationships through regular communication and high-quality service.
Work closely with the Ocean Freight Operations team to ensure efficient shipment execution.
Support continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
Ensure compliance with company procedures, quality standards and applicable regulatory requirements.

The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made where appropriate.

Primarily office based.
Extended periods of sitting and computer use.
Frequent telephone and email communication.
Occasional visits to warehouses, terminals or customer locations if required.

Job may require extended sitting or standing, use of standard office equipment.

OTHER SKILLS AND ABILITIES

Excellent customer service and relationship management skills.
Strong communication skills in German and English (written and verbal).
Knowledge of international Ocean Freight operations.
Understanding of Incoterms and international shipping documentation.
Strong organisational and time management skills.
Ability to manage multiple shipments and customer priorities simultaneously.
High attention to detail and accuracy.
Strong problem-solving and decision-making abilities.
Ability to work effectively under pressure in a fast-paced environment.
Good commercial awareness and customer-focused mindset.
Proficiency in Microsoft Office and freight forwarding systems (CargoWise, CW1 or equivalent preferred).

Team player with a proactive and positive attitude.

EDUCATION REQUIREMENTS

High School Diploma or equivalent.
Qualification in Freight Forwarding, Logistics or Supply Chain preferred.
Minimum 2 years' experience in Ocean Freight Customer Service or Freight Forwarding.
Experience handling both import and export shipments preferred.
Experience working within an international freight forwarding environment is advantageous.

CERTIFICATES

Freight Forwarding or Logistics qualification desirable.

Customs knowledge or certification advantageous.

Dangerous Goods awareness training preferred where applicable.

Ongoing participation in company compliance and operational training.

Jetzt bewerben

Erweiterte Suche

customer service specialist Jobs in hamburg

Client/Customer Service Specialist - OCEAN FREIGHT

Manager, Accounting for Wind Turbine Service (f/m/d)

Tender Manager for Energy from Waste, Bioenergy, and Carbon Capture - German speaking (m/w/d/)

Area Sales Manager (m/f/d) for Denmark

Core Ledger Specialist

Senior Project Manager, Solution Design & Implementation, Suppy Chain Solutions (m/f/d) Nationwide

SAP Senior/Lead Consultant TM (all genders)

SAP Senior/ Lead Consultant QM (all genders)

(Senior) Backend Engineer - Vehicle Mission (all genders)

Business Development Area Manager - FOBAS

WFC Commissioning Engineer (m/f/d)

Working Student in Group Actuarial (m/f/d)

IT Security Engineer (f/m/d)

Specialist Vertriebsinnendienst & Customer Service (m/w/d)

Interest & Product Logic Specialist

Warehouse Technology Specialist (d/m/f)

Reporting Specialist (m/f/diverse)

Regional Key Account Manager – Industrial Projects

Clinical Research Associate II (CRA II) / Klinischer Monitor – Full-Time or Part-Time Available (m/w/d)

Sales Engineer (m/f/d) - Vacuum Sales Specialist

Ich möchte aktuelle Job-E-Mails für Stellen als customer service specialist in hamburg erhalten

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