20 beste Stellen als amazon customer support in berlin – aktuell auf Personalsuche

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amazon customer support jobs near berlin

PM, Implementation, Worldwide Operations Security (WWOS)

Amazon EU SARL (Germany Branch) -
Berlin

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Details zur Stelle

Vollzeit
vor 10 Tagen

Qualifikationen

Bachelor
Certified Scrum Master
PMI-Zertifizierung
PRINCE2 Certification

Vollständige Stellenbeschreibung

DESCRIPTION

The Physical Security Program Manager (Sr PSPM) is a key member of the Worldwide Operations Security (WWOS) organization. This organization is tasked with ensuring newly constructed facilities and facility expansion projects are completed in accordance with Amazon security frameworks. This exciting opportunity provides the ability to leverage physical security subject matter expertise, project management skills and relationship building abilities in a fast-paced, ever-changing environment where we Work Hard, Have Fun, and Make History!

The PM, Implementation role is defined by ambiguous environments, quickly changing situations, and times where quick judgement and decision making under pressure are required to support complex construction projects. The most valuable members of the organization are those who not only excel in that environment, but who thrive in it.

This position will be based out of Germany and will support launch and retrofit, expansion, initiatives (REI) projects throughout Europe.

Key job responsibilities

End-to-end own, develop, maintain, and continuously improve complex physical security systems, means, and equipment implementation projects and programs across EMEA
Manage external vendors by providing guidance during the project execution
Collaborate with multiple internal stakeholders (e.g., design and construction, IT, start up, launch and expansion) and external vendors (e.g., general contractors, low voltage contractors, and consultants) to achieve your project/program goals
Ensure physical security and regulatory compliance of all programs being built
Ensure all programs are consistently improving on cost effectiveness

A day in the life
As a Program Manager , you will join a team of professionals supporting the Security and Loss Prevention team with the implementation of physical security systems, means, and equipment on new site launches, retrofits, and expansions. This includes video surveillance systems, access control, and intrusion detection across all business units except for corporate offices and third-party sites. To achieve this goal, you will end-to-end own, develop, maintain, and continuously improve complex risk-based, cost effective, and operationally acceptable projects and programs that enable the prevention, intervention, and investigation of security incidents, minimize losses, and mitigate risks within operational sites across EMEA. You will ensure that all of your projects and programs comply with physical security and regulatory standards.

You will also be responsible for onboarding as well as managing external project managers and commissioning engineers to drive project deliverables. Upon completion and commissioning of new physical security systems, you will hand those systems over to Field Security and Loss Prevention to operate but where needed you will support their investigations of security and safety incidents. Finally, you will also identify and drive change within the business, pushing initiatives such as value engineering, updating of standards, automation of tasks, and PhySec cross-team support.

About the team
Working in partnership with our stakeholders, Security and Loss Prevention secures the Amazon supply chain end-to-end and promotes security during business conversations. Sitting within Security and Loss Prevention, the Physical Security Implementation team does this by managing physical security maintenance activities and installing compliant security systems in most business units across EMEA. This is achieved by providing equipment and installation costs, sourcing external business partners to install security systems, ensuring installers follow agreed methodology and guidelines for system installation and commissioning, and reviewing ad-hoc installation requests across the network to ensure business agreed purpose is met.

We deliver projects and initiatives to improve, standardize, and create end-user and sustainable security designs that comply with local legislation and Amazon standards. We also improve the current EMEA security infrastructure to optimize Security and Loss Prevention performance and support business initiatives. Finally, we strive for a consistent and scalable approach to continuously support the fast-changing business environment and mitigate risks to Amazon.

BASIC QUALIFICATIONS

Bachelor's degree in a related field
Experience in facility/corporate security management, law enforcement, risk management, legal, or related industries
Experience in security service, loss prevention, asset protection, audit, investigations, law enforcement, risk management, data analytics, inventory control, quality assurance or a related field
Experience with Microsoft Office including Outlook, Word, and Excel, or experience with advanced use of Excel and using statistical analysis applications
Experience in Business English skills, both verbal and written

PREFERRED QUALIFICATIONS

project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
Speak, write, and read fluently in German
Experience in project management, delivery and/or program management
Advanced degree, or Bachelor's degree
Relevant industry certification (e.g., ASIS Certified Protection Professional (CPP), ASIS Associate Protection Professional (APP), Transported Asset Protection Association (TAPA) certification such as FSR, PSR, TSR)

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

m/w/d

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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