20 beste Stellen als customer success manager in allach – aktuell auf Personalsuche

Please submit your CV in English

We are seeking a Program Manager to streamline, and elevate our processes and drive program improvement and optimization within the Amazon Last Mile Expansion business in Germany. The Program Manager will automate our processes, increase our efficiency, and enable us to deliver larger-scale results. Additionally, the ideal candidate will partner with station managers and operators to identify and implement process and program improvements.

The Amazon Last Mile Expansion program is designed to enable Amazon to support speed initiatives and on-demand capacity in the EU. This program is powered by a sophisticated mobile app that works in concert with our advanced logistics systems, allowing operators to onboard, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more. The approach and technology are disruptive and promise to challenge traditional approaches, potentially revolutionizing industry operations.

The successful candidate has experience in program management and optimization. They will be self-motivated, passionate, analytically proficient, and detail-oriented, with communication skills. The ideal Program Manager will be comfortable working independently to drive growth and change in a fast-paced environment.

Key job responsibilities
Find opportunities to automate and optimize existing Last Mile processes. This includes, but not limited to, our under the roof processes and on road processes.

You will partner with the Amazon Logistics DE team to deploy program, process and station improvements. The successful candidate will also manage AMZL and SSD-D stations where we operate this program by partnering with station operations in order to improve the driver experience under the roof to hit cost, safety, quality targets for the program. Another part of the role will be recommending changes and using your project management and stakeholder management skills to put new processes in place.

Partner with WW Flex/ Last Mile teams to understand common challenges to adopt standard practice and identify opportunities to collaborate with tech teams to build automated tooling and solutions to hand off our processes.

A day in the life
As a Program Manager, you’ll be at the forefront of making Amazon’s logistics better – which means improving safety, productivity, and quality.

You will partner with the Amazon Logistics DE team to deploy program, process and station improvements. The successful candidate will also manage 3P partner suppliers by optimizing scheduling and routing and enhancing driver capacity in order to hit cost, safety, quality targets for the program. Another part of the role will include partnering with station managers and associates to determine current pain points in the program, root cause problems and identify short and long term solutions to improve partner and driver experience while achieving business metrics.

BASIC QUALIFICATIONS

Bachelor's degree or equivalent
Experience in program or project management
Experience in operational logistics/supply chain, manufacturing, transportation, general management or an engineering role
Knowledge of MS-Office tools including Word, Excel, PowerPoint and Visio
Speak, write, and read fluently in English

PREFERRED QUALIFICATIONS

Experience with SQL
Speak, write, and read fluently in German
Experience that includes strong analytical skills, attention to detail, and effective communication abilities
Experience applying key financial performance indicators (KPIs) to analyses, or experience in identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes
Experience in stakeholder management and communication management

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

m/w/d

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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