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customer success manager jobs near eichwalde, bb

Team Lead Post Activation – Germany

Wolt -
Berlin

Jetzt bewerben

Details zur Stelle

Vollzeit
vor 2 Tagen

Leistungen

Firmenevents
Flexible Arbeitszeiten
Kostenfreies oder vergünstigtes Deutschland-Ticket

Qualifikationen

Power BI
Tableau
Master
Bachelor
Account Management
Analytik

Vollständige Stellenbeschreibung

Sales & Merchant Operations Berlin, Germany · Cologne, Germany · Frankfurt am Main, Germany · Hamburg, Germany · Munich, Germany Full-timeJob ID: 3494635

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

At Wolt, our mission is to bring joy, simplicity, and earnings to neighborhoods — and our restaurant partners are at the heart of that mission. In Germany, our Post Activation team owns the most decisive stretch of a merchant's journey: the first weeks after they go live, when the right support turns a new partner into a thriving, long-term business on Wolt.

We're now hiring a Team Lead for Post Activation. This is a hands-on leadership role where you'll guide a team of specialists across our German offices, helping newly launched merchants find their footing, grow their orders, and stay available to customers from day one.

What you’ll be doing

As Team Lead for Post Activation, you'll own how thousands of merchants experience their first 28 days on Wolt. You'll lead a distributed team responsible for early merchant success — measured by whether partners reach their Magic Moment, stay reliably online, and build the habits that set them up to grow long after the post-activation window closes. Your focus will be on merchant outcomes, team development, and turning operational and performance insights into better processes across the merchant lifecycle.

Day-to-day in this role you’ll:

Lead and develop a team of ~9 Post-Onboarding Success Specialists based across our German offices, owning their coaching, performance, and growth.
Drive the team's core outcomes: Magic Moment achievement (12 orders in the first 28 days), F28D availability, and merchant self-sufficiency (Portal adoption and platform proficiency) across your merchant portfolio.
Set the standard for how the team supports merchants — availability and app usage, menu and image quality, campaign and Ads setup, and platform education that helps partners succeed independently.
Turn performance data into strategy: analyze why venues miss their Magic Moment, size the biggest levers, and decide where the team should focus to move the metric — not case by case, but at portfolio level.
Design scalable processes and playbooks: replace one-off manual work with repeatable workflows, standardized merchant journeys, and self-service enablement, so the team's impact scales beyond individual effort.
Help shape where the function goes next — embracing change and helping develop new ways of measuring and driving merchant success as the business evolves.
Own the feedback loop with Onboarding and partner with Sales, Account Management, Menu, Photo, and Analytics to fix root causes upstream and improve the handover into long-term management.
Recruit, onboard, and coach new team members for long-term success.

Our humble expectations

5+ years of experience in account management, merchant/customer success, or operations, including proven experience leading and developing a team
Experience leading distributed or multi-location teams, ideally across different sites or regions
Strong analytical and strategic thinking: you can dig into performance data, identify what's driving results, and translate findings into clear priorities and action
A track record of owning performance metrics and improving them through structured, scalable solutions rather than one-off fixes
Proficiency with analytics and BI tools such as Looker, Power BI, or Tableau
Strong prioritization and organizational skills, and sound judgment in a fast-changing environment
Comfort with ambiguity and change, treating evolving priorities and new metrics as an opportunity rather than a disruption
Excellent communicator in both German and English
Willingness to travel regularly to other German offices to support your team on the ground
Bachelor's or Master's degree

What's in it for you

A chance to shape how Wolt sets up thousands of restaurant partners for success across Germany
Full ownership and accountability in a fast-moving environment
Independent work in a dynamic, international team
A fast-growing tech company with many career opportunities
Attractive salary package
A local office in Berlin, Hamburg, Cologne, Frankfurt, or Munich
Discount on Wolt orders
Modern work equipment
Various soft drinks, coffee and fruits in the office
Urban Sports Club membership subsidy
Deutschland Ticket subsidy
Weekly all-hands meetings and regular team events
Flexible working hours policy + 30 days of paid vacation

Next steps

If you're excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We review applications on a rolling basis and will reach out to candidates whose profiles stand out. The process includes a call with our Talent Acquisition team, interviews with the hiring manager, and a final practical case round.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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Erweiterte Suche

customer success manager Jobs in eichwalde, bb

Team Lead Post Activation – Germany

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Recruiter

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Ich möchte aktuelle Job-E-Mails für Stellen als customer success manager in eichwalde, bb erhalten

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About Wolt

What you’ll be doing

Day-to-day in this role you’ll:

Our humble expectations

What's in it for you

Next steps

Our Commitment to Diversity and Inclusion

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