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International Client Success & Operations Manager - Retail Media & Partner Marketing (m/f/d)

Media-Saturn Deutschland GmbH -
München

Direkt bewerben

Details zur Stelle

Vollzeit

Qualifikationen

Jira
Backbone.js
Digitales Marketing

Vollständige Stellenbeschreibung

Ready for a job where you look forward to Monday?
Let's Go!

International Client Success & Operations Manager - Retail Media & Partner Marketing (m/f/d)

For us „Let’s Go!“ is not just a slogan, it is an attitude. We love technology and we want to excite. We have fun and want to inspire. Our customers and our teams. That’s why we are looking for people who share this spirit. People who are passionate about creating the shopping experience of the future together with 50.000 colleagues across Europe.

Your tasks

Strategic Post-Sales Transformation
- Drive the transformation of Client Success & Operations into a strategic post-sales function that enables proactive commercial growth across markets
- Act as the central bridge between local markets and cross-functional teams such as Sales, Pre-Sales, Operations and Client Succes
Process Excellence & Standardization
- Design and standardize efficient end-to-end post-sales processes for 150+ Retail Media and Partner Marketing products, from booking to billing
- Create and roll out scalable playbooks, SOPs, reports, dashboards, and shared tools for local country teams
- Harmonize service standards across the portfolio to ensure consistent, high-quality partner value delivery
Commercial & Performance steering
- Use campaign and performance data to enable ROI reporting, track key post-sales KPIs, and increase transparency on global performance
- Identify bottlenecks, inefficiencies, upsell, and cross-sell opportunities, and translate findings into scalable process and commercial improvements
Systems & Team Enablement
- Integrate and optimize workflows across core systems such as Salesforce/ADvendio, Jira and Huskyplanner
- Train, onboard, and enable local teams to adopt new processes, tools and global standards

Your profile

Several years of experience in Client Success, Revenue Operations, Sales Enablement, Digital Advertising Operations, Retail Media Operations, Process Management, or a similar role
Strong strategic and process-driven mindset with the ability to combine operational excellence and commercial thinking
Experience in Retail Media, AdTech, Digital Marketing, or related environments is a strong plus
Confident in working with data, dashboards, reporting structures, and operational systems such as Jira, Salesforce/ADvendio, or similar tools
Proven ability to analyze and improve complex workflows in international, cross-functional, and matrix organizations
Strong communication and stakeholder management skills, with the ability to align teams across markets without direct authority
Fluency in English and German required

What's in it for you?

International teams & exciting tasks

30 days vacation & company pension plan

Employees discount & Fitness Collaborations

Training & Education

Open corporate culture & Teamwork

Mobile work (50/50)

About us

MediaMarktSaturn is Europe’s leading consumer electronics retailer and provider of related services. We are the Experience Champion, shaping tomorrow’s retail for our customers. Within our rapidly growing Retail Media & Partner Marketing unit, we are redefining how brands connect with consumers.

We are currently transforming our Client Success & Operations department into a strategic "Post-Sales Vertical". This new unit is a central backbone designed to elevate our local market execution from reactive support to proactive commercial growth.

The best solutions come from bringing together diverse perspectives. Embracing diversity is key to achieving our vision of becoming the Experience Champion. We value inclusion, foster equal opportunity, and welcome you to be part of our team.

Your HR contact

Laura Schröder

Direkt bewerben

Erweiterte Suche

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Ich möchte aktuelle Job-E-Mails für Stellen als customer success manager in ismaning erhalten

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International Client Success & Operations Manager - Retail Media & Partner Marketing (m/f/d)

Your tasks

Strategic Post-Sales Transformation

Process Excellence & Standardization

Commercial & Performance steering

Systems & Team Enablement

Your profile

What's in it for you?

About us

Your HR contact

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Ich möchte aktuelle Job-E-Mails für Stellen als customer success manager in ismaning erhalten

Related Searches

Weitere Job-Standorte erkunden

Ready for a job where you look forward to Monday? Let's Go!

International Client Success & Operations Manager - Retail Media & Partner Marketing (m/f/d)

Your tasks

Strategic Post-Sales Transformation

Process Excellence & Standardization

Commercial & Performance steering

Systems & Team Enablement

Your profile

What's in it for you?

About us

Your HR contact

Ready for a job where you look forward to Monday?
Let's Go!