20 beste Stellen als customer service manager in köpenick bezirk – aktuell auf Personalsuche

Customer Service Manager DACH
Rayner Intraocular Lenses —Berlin
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Center Manager Berlin - various locations (m/w/d)
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General Manager (M/W/D)
Big Squadra —Berlin
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Big Squadra —Berlin
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Customer Onboarding Manager (d/f/m) - German-speaking
Leapsome —Berlin
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Customer Service Manager (m/f/d)
LYNX Berlin —Berlin
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Customer Support Manager (m/f/d) - Limited contract
ENYRING GmbH —Berlin
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Customer Experience Manager
Lovehoney Group —Berlin
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Acquisition Manager
Airbnb —Berlin
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Filialleiter / Store Manager (m/w/d)
Levi Strauss & Co. —Berlin
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Area Manager Germany
Maje —Berlin
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Teamspecialist Trade Invoicing Services (m/f/d) - Hybrid Option GER
BASF —Berlin
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In-Store Operations- Berlin
Boggi Milano —Berlin
- 33.500 € – 38.000 € pro Jahr
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Senior Customer Success Manager (m/f/d)
Freshworks —Berlin
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Security and Loss Prevention Cluster Manager, Worldwide Operations Security
Amazon VZ Berlin-Brandenburg GmbH —Schönefeld
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Principal Account Manager
Via —Berlin
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Strategic Account Manager
Via —Berlin
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Customer Success Manager (German-speaking)
Secfix —Berlin
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- Homeoffice
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customer service manager jobs near köpenick bezirk

Customer Service Manager DACH

Rayner Intraocular Lenses -
Berlin

Jetzt bewerben

Details zur Stelle

Festanstellung | Vollzeit

Vollständige Stellenbeschreibung

Location

Berlin

Job type:

Permanent Full Time

Job ref:

014627

We are recruiting for a Customer Service Manager for our team based in Berlin, Germany! The purpose of this role is to lead and optimise customer service, order fulfilment, and warehouse operations to ensure customers receive a high-quality, efficient service and orders are delivered accurately and on time.

The role is also responsible for managing and developing the local team, driving operational performance through SLAs and KPIs, and supporting wider business objectives through cross-functional collaboration and continuous improvement.

What You'll Be Doing:

Lead and manage customer service operations, ensuring procedures, policies, and best practices align with global standards.
Recruit, train, coach, and develop the local customer service team, including performance management and regular reviews.
Establish and monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to drive team performance and service quality.
Oversee end-to-end order processing, prioritisation, dispatch, and fulfilment to ensure accuracy and timely delivery.
Manage warehouse operations, including stock control, safety stock replenishment, annual stock checks, and maintaining a safe and organised facility.
Coordinate logistics activities, including imports, customs clearance, courier service performance, and shipping SLAs.
Act as the primary escalation point for customer service issues, complaints, and customer communications.
Collaborate with Supply Chain, Sales, Finance, and other departments to support business objectives, reporting, and customer satisfaction.
Drive continuous improvement initiatives, support project testing, and identify opportunities to enhance operational efficiency.
Provide administrative and operational support, including purchase order management, customer updates, returns handling, and ensuring timely customer payments.

What Experience & Skills You Will Need:

Essential

Strong Customer service experience required (3 years minimum in a senior profile position)
Motivational skills and ability to supervise and lead a team
Able to work well under pressure
Able to work on own initiative, self-starter and as part of a team.
Ability to work to tight deadlines with accuracy and detail.
Strong Excel skills
Able to communicate verbally and in writing in local language and English

Desirable

Experience dealing with imported goods
Proven track record in a customer service role in medical devices
Graduate with an ambition to build a career in an innovative medical device company
Knowledge of ERP systems
Knowledge of Data protection, Cyber security, and anti-money laundering policies

What We Can Offer You:

Comprehensive benefits package
Global appreciation platform to recognise colleagues around the globe
Fantastic opportunity to work with highly talented teams and individuals and grow with the business
Being part of an organisation you can be proud to work for changing the lives of millions of people!

Jetzt bewerben

Erweiterte Suche

customer service manager Jobs in köpenick bezirk

Customer Service Manager DACH

Local Operations Coordinator

Center Manager Berlin - various locations (m/w/d)

Market Manager

General Manager (M/W/D)

Floor Manager (M/W/D)

Customer Onboarding Manager (d/f/m) - German-speaking

Customer Service Manager (m/f/d)

Customer Support Manager (m/f/d) - Limited contract

Customer Experience Manager

Acquisition Manager

Filialleiter / Store Manager (m/w/d)

Area Manager Germany

Teamspecialist Trade Invoicing Services (m/f/d) - Hybrid Option GER

In-Store Operations- Berlin

Senior Customer Success Manager (m/f/d)

Security and Loss Prevention Cluster Manager, Worldwide Operations Security

Principal Account Manager

Strategic Account Manager

Customer Success Manager (German-speaking)

Ich möchte aktuelle Job-E-Mails für Stellen als customer service manager in köpenick bezirk erhalten

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