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HR Shared Services Solution Centre In-Country Tier 2 HR Service Representative

Cencora -
Düsseldorf

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Details zur Stelle

Vollzeit
vor 5 Tagen

Qualifikationen

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Kundenberatung
Microsoft Office
Bachelor
Lohnbuchhaltung
ServiceNow
Personalwesen
Wirtschaft
Kommunikationsfähigkeit

Vollständige Stellenbeschreibung

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Role summary

The HRSC (HR Shared Services Solution Centre) In-Country Tier 2 HR Service Representative plays a key operational role in Cencora countries with large and complex employee populations. As an in-country specialist, the role is responsible for resolving country-specific HR questions and issues, ensuring high-quality and compliant HR service delivery.

This is a fixed-term position. The role reports directly to the HRSC In-Country Tier 2 Leader in Lithuania and works closely with local HR stakeholders to ensure alignment with country-specific requirements and practices.

In addition, the successful candidate will work in close partnership with the local-facing HR function, particularly the HR Manager Germany, who will provide guidance and support on local HR matters where required

Responsibilities:

Be an expert in local policies, processes and practices for all Cencora companies within that specific country
Respond to and resolve specific country queries passed to them by the HRSC Tier 1 team in Lithuania in ServiceNow
Complete Workday tasks for that country which need specific local knowledge
Work within agreed SLAs for both response and resolution time
Help to identify recurring issues and propose solutions for service enhancement to the HRSC In-Country Tier 2 Leader in Lithuania
Act on any specific survey feedback received
Lead/support HR knowledge transition process where needed from other countries
Work closely with the Operational Excellence and Training teams to identify and implement areas of improvement

Specific Country Responsibilities:

Local HR Expertise for Complex Issues: Support managers and employees in resolving challenging HR matters that require local knowledge due to legal, statutory, or complex circumstances
In-Person HR Support: Deliver HR services that require a physical presence or direct interaction at the local level
Specialized HR Support: Address complex questions related to benefits, payroll, recruitment, onboarding and offboarding leveraging local channels and expertise
Language-Specific HR Assistance: Provide HR advice and support in the local language to ensure clear communication and understanding
Escalation for Complex Cases: Act as the escalation point for HR issues that cannot be resolved by centralized Tier 1 or Tier 2 teams, ensuring timely and effective solutions
Collaboration with Local Authorities: Engage with local authorities as needed to ensure compliance with legal and regulatory requirements

Requirements:

Bachelor's degree in Human Resources, Business Administration, or a related field, or an equivalent combination of education and experience
1 to 3 years of relevant HR experience, preferably within a Shared Services environment
Strong knowledge of local employment legislation, HR policies, practices, and procedures
Experience working in a multinational and multi-site environment
Demonstrated experience using Workday, ServiceNow, or comparable HR technology platforms
Experience supporting employees and managers across a broad range of HR processes
Experience working with managers or stakeholders located in another country is an advantage
Fluency in the local country language German and a good working knowledge of English

Minimum skills, knowledge and ability requirements:

Excellent verbal and written communication skills
Strong customer service and stakeholder management capabilities
Ability to build effective working relationships across all organizational levels
Strong analytical and problem-solving skills
Ability to prioritize, organize, and manage multiple tasks simultaneously
Ability to work independently and exercise sound judgment on escalation and risk management
Strong attention to detail and commitment to quality
Ability to handle sensitive and confidential employee information with discretion
Continuous improvement mindset with a focus on enhancing processes and service delivery
Knowledge of HR disciplines, including labor law, recruitment, compensation and benefits, payroll, and employee relations
Advanced proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
Ability to represent Cencora's values and maintain a professional, employee-focused approach

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier (Deutschland) GmbH

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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