20 beste Stellen als customer engineer in home office – aktuell auf Personalsuche

Escalation Engineer (Tier 3 Support)
Nerdio —Home Office
- Vollzeit
- Homeoffice
- Azure
- Management-Erfahrung
- Windows
Direkt bewerben
Customer Solutions Engineer im KI-Umfeld (m/w/d)
OMQ —Home Office
- 45.000 € – 65.000 € pro Jahr
- Vollzeit
- Homeoffice
- CRM-Software
- Englisch
- Java
- Gleitzeit
- Homeoffice-Möglichkeit
Direkt bewerben
Staff AI Engineer - 2nd Horizon | Germany | Remote
Grafana Labs —Home Office
- 109.000 € – 137.000 € pro Jahr
- Homeoffice
- Azure
- Master
- AWS
8 Tage
Staff Software Engineer - Databases SRE | Germany | Remote
Grafana Labs —Home Office
- 109.709 € – 131.651 € pro Jahr
- Bereitschaftsdienst
- Homeoffice
- Azure
- Java
- AWS
Staff Backend Engineer - Grafana Second Horizon | Germany | Remote
Grafana Labs —Home Office
- 109.709 € – 131.651 € pro Jahr
- Homeoffice
- Azure
- AWS
- APIs
1 Tag
Technical Solutions Engineer – Data Platform (Pre-Sales & Customer Success)
Stackable —Home Office
- 50.000 € – 100.000 € pro Jahr
- Vollzeit
- Homeoffice
- Reden in der Öffentlichkeit
- Mit Reiseanteil
Direkt bewerben
Staff Backend Engineer - Alerting | Germany | Remote
Grafana Labs —Home Office
- 109.709 € – 131.651 € pro Jahr
- Bereitschaftsdienst
- Homeoffice
- Java
- C++
- Kommunikationsfähigkeit
Documentation Engineer II - Europe
Storyblok —Home Office
- Homeoffice
- Informatik
- Master
- Bachelor
- Flexible Arbeitszeiten
Forward Deployed Engineer (Europe)
Akka —Home Office
- Vollzeit
- Homeoffice
- Reden in der Öffentlichkeit
- Java
- Master
Staff Software Engineer - Databases, Tempo | Germany | Remote
Grafana Labs —Home Office
- 109.709 € – 131.651 € pro Jahr
- Bereitschaftsdienst
- Homeoffice
- Master
- C++
- APIs
14 Tage
Senior Backend Engineer - Databases - Loki Ingest | Germany | Remote
Grafana Labs —Home Office
- 97.000 € – 121.000 € pro Jahr
- Bereitschaftsdienst
- Homeoffice
- Azure
- AWS
- C++
1 Tag
Associate Product Safety Engineer - Robotics and Machinery (Remote)
TÜV Rheinland of North America Inc. —Home Office
- 60.000 € – 90.000 € pro Jahr
- Vollzeit
- Homeoffice
- Mit Reiseanteil
- Aufstiegsmöglichkeiten
L1- Reports Engineer (m/w/d)
Boardwise —Home Office
- Vollzeit
- Homeoffice
- Englisch
- JavaScript
- APIs
- Flexible Arbeitszeiten
Direkt bewerben
3 Tage
Project Coordinator
TÜV Rheinland of North America Inc. —Home Office
- 50.000 € – 70.000 € pro Jahr
- Vollzeit
- Homeoffice
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Software Engineer - Scalability and Performance
super.AI —Home Office
- Vollzeit
- Homeoffice
- Java
- Machine Learning
- Künstliche Intelligenz
Direkt bewerben
Senior Software Engineer, Platform (Security Focused) (m/f/d)
casavi GmbH —Home Office
- Vollzeit
- Homeoffice
- AWS
- Künstliche Intelligenz
- Softwareentwicklungszyklus
Direkt bewerben
Lead Full-Stack Engineer (all genders) | Customer Experience
Kaufland e-commerce Services GmbH & Co. KG —Home Office
- Teilzeit
- Homeoffice
- Umzugskostenzuschuss
Direkt bewerben
Senior QA Automation Engineer (m/f/x)
Whitebox GmbH —Home Office
- Vollzeit
- Homeoffice
- Java
- APIs
- Agile
Senior Security Developer, Google Thread Intelligence Group
Google —Home Office
- 104.000 € – 253.000 € pro Jahr
- Vollzeit
- Homeoffice
- Informatik
- Forschungserfahrung
- Bachelor
14 Std.
Software Engineer
Builder.io —Home Office
- 90.000 € – 105.000 € pro Jahr
- Homeoffice
- APIs
- Künstliche Intelligenz
- Lebensversicherung
Direkt bewerben

Ich möchte aktuelle Job-E-Mails für Stellen als customer engineer in home office erhalten

Wenn Sie sich bei Ihrem Konto anmelden, stimmen Sie den Nutzungsbedingungen, den Richtlinien zur Verwendung von Cookies sowie der Datenschutzerklärung von SimplyHired zu.

Weitere Job-Standorte erkunden

customer engineer jobs near home office

Jobs als Staff Software Engineer in Home Office

Jobs als Senior Developer in Home Office

Jobs als Software Engineer in Home Office

Jobs als Back End Developer in Home Office

Jobs als Project Coordinator in Home Office

Jobs als Customer Success Manager in Home Office

Jobs als Senior Software Engineer in Home Office

Jobs als Staff Engineer in Home Office

Jobs als Engineer in Home Office

Jobs als Staff Software Engineer in München

Jobs als Staff Software Engineer in Berlin

Jobs als Software Tester in Frankfurt Am Main

Jobs als Ingenieur Bauphysik in Berlin

Jobs als Ingenieur Maschinenbau in Frankfurt Am Main

Jobs als Ingenieur Quereinsteiger in Frankfurt Am Main

Jobs als Ingenieur Maschinenbau in Nürnberg

Jobs als Minijob, Ingenieur in Hamburg

Jobs als Senior Accountant in Berlin

Jobs als Senior Developer in Köln

Jobs als Ton, Tonmeister, Tontechniker, Sound Engineer in Köln

Escalation Engineer (Tier 3 Support)

Nerdio -
Home Office

Direkt bewerben

Details zur Stelle

Vollzeit

Leistungen

Unbegrenzte Urlaubstage

Qualifikationen

Microsoft Windows Server
TCP
ITIL-Zertifizierung
Azure
Management-Erfahrung
Windows
Technischer Support
Windows Remote Desktop
Virtualisierung
Fernwartungssoftware
Scripting
DNS
VMWare
TCP/IP
SaaS
Citrix
PowerShell
Unterrichten
Intune

Vollständige Stellenbeschreibung

About Nerdio

At Nerdio, our mission is to simplify the lives of IT professionals and maximize their Microsoft cloud and end user computing investments.

We support organizations of all sizes looking to deploy, manage, and cost-optimize native Microsoft technologies. We partner with Enterprises and Managed Service Providers all over the world to add value on top of their existing native Microsoft investments like Azure Virtual Desktop (AVD), Windows 365, and Microsoft Intune.

Created in 2016, Nerdio has always taken a market-leading and collaborative approach to cloud deployment and management. In fact, our product roadmap is greatly influenced by the regular feedback we receive from having seen companies deploy AVD into production environments several thousand times using Nerdio technology.

Today, Nerdio is used in over 50 countries by more than 15,000 organizations of every size and vertical. We’re committed to delivering exceptional service and support, which starts with identifying and supporting the best staff possible.

We are a fast-moving, nimble company looking for individuals who are collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you.

About The Role

When the hardest problems land in Nerdio's support queue, the Escalation Engineer is who they land with. This is a Tier 3 role built for engineers who thrive on deep investigation and tracing complex customer issues to their root cause and seeing them through to resolution.

You'll operate at the top of the support chain, partnering closely with Tier 1 and Tier 2 engineers and collaborating directly with Product and Engineering when issues demand it. Just as important as solving hard problems yourself is raising the floor for the whole team through mentorship, knowledge sharing, and making the next issue easier to close.

Key Responsibilities

Escalation Ownership & Resolution

Act as the final point of escalation for complex or high-impact customer issues
Take ownership of escalated tickets from investigation through resolution when required
Perform deep technical analysis to identify root cause and implement long-term solutions
Collaborate with Product and Engineering teams to investigate issues, file bug reports, and drive resolution

Collaboration & Communication

Demonstrate strong written and verbal communication skills, with the ability to clearly explain complex technical issues to both technical and non-technical audiences
Partner with Tier 1 and Tier 2 engineers to provide guidance, validation, and next steps on escalated issues
Participate in customer calls or screen sharing sessions when required to investigate or resolve issues

Mentorship & Enablement

Provide technical guidance to Tier 1 and Tier 2 engineers to help progress and resolve escalated tickets
When appropriate, return tickets to Tier 1 or Tier 2 with clear direction for resolution
Share knowledge and solutions to improve team capability and reduce repeat escalations
Act as a conduit between Support and Product/Engineering teams, ensuring clear and timely communication in both directions
Provide structured feedback to Product/Engineering on customer issues, bugs, and recurring patterns
Communicate updates, findings, and resolutions from Product/Engineering back to Support teams

Process, Quality & Problem Management

Operate within established escalation processes (T1 -> T2 -> T3) and ticket lifecycle expectations
Take ownership of Problem tickets, driving investigation, coordination, and resolution across Support, Product, and Engineering teams
Provide clear and consistent updates on Problem ticket progress to relevant stakeholders
Identify recurring issues or systemic gaps and contribute to continuous improvement efforts

Documentation & Knowledge Sharing

Produce clear and concise root cause analysis (RCA) documentation
Create and maintain internal knowledge base articles and troubleshooting documentation
Contribute to shared knowledge repositories, FAQs, and known issue tracking

Qualifications

Required

4+ years of experience in technical support or a similar engineering role
Strong troubleshooting and problem-solving skills in complex environments
Experience with Microsoft cloud technologies, including Azure, AVD, and Intune
Solid understanding of networking fundamentals (DNS, TCP/IP, firewalls)
Experience supporting Windows desktop environments (Windows 10/11, multi-session)
Strong written and verbal communication skills
Ability to work independently while collaborating across teams

Preferred Qualifications

Experience with Windows Server and Remote Desktop Services
Familiarity with virtualization technologies (VMware, Citrix, Hyper-V, Nutanix)
Experience with FSLogix and user profile/container management
Experience supporting SaaS or cloud-based platforms
Experience working in an MSP or high-volume support environment
Familiarity with scripting (PowerShell preferred)
Microsoft certifications (AZ-104, AZ-140, AZ-305, MD-102)
ITIL Foundation certification (or higher)

Success in Role

Consistently resolves complex escalations with clear identification of root cause
Reduces repeat issues through documentation, RCA, and knowledge sharing
Improves Tier 1 and Tier 2 effectiveness through guidance and mentorship
Effectively manages Problem tickets with visibility and cross-team alignment
Contributes to improved escalation processes and support quality

Mindset & Approach

Demonstrates strong ownership and accountability
Proactively identifies gaps and drives improvements
Balances technical depth with clear communication
Elevates team capability through teaching and knowledge sharing
Maintains a structured and methodical troubleshooting approach

Benefits and Incentives

Competitive Base and Incentive Plan
Stock Options
Health and Welfare Plans*
Life and Disability Plans*
Retirement Plan*
Unlimited Flexible Paid Time Off, including your birthday off!
Collaborative Team Culture
Benefits for international employees, outside the US, vary by country.

Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The pay range for this role is:
80,000 - 100,000 USD per year(United Kingdom)

Direkt bewerben

Erweiterte Suche

customer engineer Jobs in home office

Escalation Engineer (Tier 3 Support)

Customer Solutions Engineer im KI-Umfeld (m/w/d)

Staff AI Engineer - 2nd Horizon | Germany | Remote

Staff Software Engineer - Databases SRE | Germany | Remote

Staff Backend Engineer - Grafana Second Horizon | Germany | Remote

Technical Solutions Engineer – Data Platform (Pre-Sales & Customer Success)

Staff Backend Engineer - Alerting | Germany | Remote

Documentation Engineer II - Europe

Forward Deployed Engineer (Europe)

Staff Software Engineer - Databases, Tempo | Germany | Remote

Senior Backend Engineer - Databases - Loki Ingest | Germany | Remote

Associate Product Safety Engineer - Robotics and Machinery (Remote)

L1- Reports Engineer (m/w/d)

Project Coordinator

Senior Software Engineer - Scalability and Performance

Senior Software Engineer, Platform (Security Focused) (m/f/d)

Lead Full-Stack Engineer (all genders) | Customer Experience

Senior QA Automation Engineer (m/f/x)

Senior Security Developer, Google Thread Intelligence Group

Software Engineer

Ich möchte aktuelle Job-E-Mails für Stellen als customer engineer in home office erhalten

Related Searches

Weitere Job-Standorte erkunden

Tools für Jobsuchende

Arbeitgebertools

Durchsuchen

Bleiben Sie in Kontakt