20 beste Stellen als customer service home office in ratingen, nw – aktuell auf Personalsuche

Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!

What you can expect

Do you want to play an active role in driving a company’s growth and turning big plans into reality? Then join our team! You can look forward to exciting challenges, an inspiring environment, and a work culture that combines flexibility and collaboration – with our 60/40 hybrid model and modern offices in Ratingen as a hub for ideas.
As part of our team, you will take on the following responsibilities:

Our Fulfillment @home @work team is a key pillar of DKV Mobility’s strategic direction as the market leader in commercial fueling and charging solutions. We are shaping the future of mobility and enabling our customers to seamlessly transition into the world of electric mobility. We build and manage charging infrastructure for electric vehicles at home (@home) and in the workplace (@work). Together with our extensive network of partner companies, we install wallboxes across Germany and Europe and connect them with first-class software solutions.

As the first point of contact for customer inquiries regarding charging infrastructure in the field of e-mobility, you have a direct impact on customer satisfaction for our customers in Germany, Poland, and the Czech Republic. You will be in close contact with customers via phone and email.
You independently resolve customer issues and leverage a network of internal experts to develop timely and effective solutions.
You process and review incoming and outgoing customer invoices accurately and efficiently.
You work in a modern Microsoft Dynamics environment and use various tools to track and prioritize your tasks. You maintain and manage data diligently in SAP and MS Office.
Through your close interaction with customers, you identify recurring topics and trends at an early stage and communicate them to the relevant stakeholders.
You monitor a wide range of processes and contribute to regular management reporting activities
With your input, you help improve operational processes and further develop our software landscape.
You answer questions related to orders, customer data, and invoices, while also providing first-level support for technical issues.

What makes you stand out

You have a positive and engaging personality combined with a strong customer-oriented mindset.
You demonstrate initiative, take ownership, and communicate in a reliable and professional manner.
You work in a structured and organized way and maintain a clear overview even in a fast-paced and dynamic environment.
You are fluent in German and have a good command of Polish and/or Czech.
Ideally, you bring a technical background, preferably within the construction industry or electrical engineering.

We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.

Why DKV Mobility? Here are five good reasons...

At DKV Mobility, we are team players - because we are only successful together! #teamofteams
You should feel welcome with us from the very beginning!

We've been growing for about 90 years

How we do it? We keep adapting our products and business model to meet changing customer needs. That's how we stay mobile and master every challenge the future holds.

There are also many other good reasons to work at DKV Mobility. For example, we offer you comprehensive company health management, parent-child offices (from 2023) and support you in leasing your eBike through our partner Jobrad!

We attach great importance to work-life balance.

We stand for the compatibility of family and career! That's why we offer flexible working hours and family-friendly working time models. In addition, we rely on a balanced mix of on-site meetings and home office.

We support you in your development

We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team! To further your personal development, we offer you access to a modern learning environment - independent of time and location. This way you can also face the challenges of tomorrow!

We are committed to a net-zero future

After reaching our Green Pledge climate target in 2023 by reducing carbon emissions in our own business operations by 50.4% compared to the base year 2019, we set ourselves ambitious net-zero climate targets. The targets have been validated by the Science Based Targets initiative. By 2050, DKV Mobility commits to reach net-zero greenhouse gas emissions across the value chain from a 2022 base year. You want to take climate action? Follow us on our road to net-zero.

We are a certified employer

Our employees trust us. As an employer, we regularly receive awards from independent institutes, e.g. as Top Employer Germany and as Great Place to Work!

Did you know that we have received several awards as an employer in recent years?

Have we made you curious? Then we are looking forward to your application! If you still have open questions then please contact Cristina Moraru via [email protected].

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Why DKV Mobility? Here are five good reasons...

We've been growing for about 90 years

We attach great importance to work-life balance.

We support you in your development

We are committed to a net-zero future

We are a certified employer

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