Do you want to play an active role in driving a company’s growth and turning big plans into reality? Then join our team! You can look forward to exciting challenges, an inspiring environment, and a work culture that combines flexibility and collaboration – with our 60/40 hybrid model and modern offices in Ratingen as a hub for ideas.
As part of our team, you will take on the following responsibilities:
As Process Manager Lead-to-Order, you are responsible for the operational management and continuous optimization of key system-supported processes across the entire Lead-to-Order funnel – from lead generation and routing through qualification and first contact to opportunity handling, quotation, and conversion. You ensure that processes run reliably, efficiently, and consistently in day-to-day operations, identify optimization opportunities throughout the funnel, and independently drive impactful improvement initiatives.
- You manage the Lead-to-Order process in daily operations and ensure that lead generation and routing, lead qualification, and funnel transitions function reliably and according to defined business rules.
- You monitor performance across key funnel stages (e.g., Lead Qualification Rate, Conversion Rates, Cycle Times) and derive targeted actions to improve outcomes.
- You analyze process drop-offs, delays, and inconsistencies throughout the funnel, identify root causes, and independently implement corrective measures.
- You own end-to-end optimization initiatives within the Lead-to-Order process – from problem definition and solution design to successful implementation and impact measurement.
- You ensure that defined lead routing logics, assignment rules, and qualification criteria are correctly implemented and consistently applied in practice.
- You collaborate closely with Sales, Marketing, and Operations to optimize lead handovers, first-response processes, and opportunity handling across clearly defined transition points.
- You translate operational requirements into concrete workflow, CRM, and process enhancements and drive their implementation through to effective operational adoption.
- You ensure that new process designs and optimization measures are successfully embedded into day-to-day operations and deliver measurable business impact.
- You act as the central point of contact for operational questions related to lead management, funnel governance, and process execution within your area of responsibility.
