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Client Advisor (W/M) - Munich

Berluti -
München

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Details zur Stelle

Vollzeit

Qualifikationen

Vertrieb
Englisch
CRM
Führungserfahrung
Verkauf im Einzelhandel

Vollständige Stellenbeschreibung

Position

Berluti, the only men's House in the LVMH Group, was born in Paris in 1895 and has grown through four successive generations of the Berluti family, cultivating the art of excellence and craftsmanship in shoes, while developing a passion for leather and patina.

In 2005, the House launched its leather goods collection and, in 2011, a ready-to-wear collection.

Today, the collections of clothing and shoes, both made-to-measure and ready-to-wear, and a wide range of accessories, offer an innovative lifestyle while keeping the Berluti spirit.

Berluti is currently looking for a full-time Client Advisor (W/M) for our Munich Store, located in Munich, Germany.

The Client Advisor will be a true Ambassador and key partner to maximise all sales opportunities while maintaining our standards in all areas. He/she will engage the clients in our universe with enthusiasm and passion by providing a unique experience .

Job responsibilities

Based in Munich, he/she reports to the Store Manager.

His/her main missions will be:

Sales Management

Create a extraordinary and unique experience for our customers.
Demonstrate sales leadership by playing an active role on the selling floor.
Meet Sales goals and objectives.
Acquire Berluti technical skills for sales and product knowledge to maximize sales opportunities.

Clienteling :

Ensure the highest level of Customer Service, complying with the Berluti’s quality standards, and to the selling ceremony.
Cultivate new and existant relationship with local and international customers.
Demonstrate strong product expertise and passion.
Respect the CRM practices (mailings, e-mailings, thank you letters, etc.) and make reports to the Central team.
Assist and support after sales service in accordance with Maison values.

Operations

Participate in regular checks and in necessary supply stocking/restocking
Ensure compliance in all areas with Berluti policies (operations & security) at all times.
Maintain inventory accuracy.
Meet all KPI objectives.

This job description is not exhaustive and additional duties may be added according to the needs of the business and as requested by the Management.

Profile

At least 5 years minimum of retail sales experience, preferably in a luxury consumer goods setting.
You are an agile talent with positive mindset and excellent cross-selling skills.
Strong leadership for business results with a passion for creativity and the Maison.
Service and client oriented, good communication.
Demonstrate team work in all times.

Berluti is proud to be an equal opportunity employer. We celebrate and welcome diversity and are committed to creating an inclusive environment.

Additional information

Based in Munich - Germany

Full-Time / Part-Time

Start Date : 1st September

BERLUTI
MAISON

Berluti has been making shoes for the elegant man since it was founded. The Duke of Windsor, Jean Cocteau, Andy Warhol… The greatest clients walked through the House’s doors, each one passionate about and captivated by the timeless elegance of these exceptional shoes, elevated to the rank of works of art. Offbeat classicism and technical virtuosity are keynotes of the House, while its character remains the same. Its story began at the end of the 19th century, when a young 30-year-old Italian brought his creative energy to Paris in order to practice his craft as a master shoemaker. He named his first model, a lace-up shoe, after himself, Alessandro, and the House took his surname, Berluti. Since then, every generation of the House has cultivated exceptional savoir-faire in the mastery of form and working with leather and patinas. The result is models that are incomparably elegant and comfortable. But more than simply a prestigious shoemaker, Berluti has always represented a certain art de vivre. Naturally, new areas of expression have been explored: leather goods in 2005, and in 2011 a ready-to-wear line was launched.

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BERLUTI MAISON

BERLUTI
MAISON