20 beste Stellen als head of software development in münchen – aktuell auf Personalsuche

Support Engineer
Content Guru —Gilching
- Vollzeit
- Informatik
- Bachelor
- Mit Reiseanteil
Direkt bewerben
(Senior/Lead) Implementation Consultant - German speaking
Sprinklr —München
- Vollzeit
- Präsentationserfahrung
- Mit Reiseanteil
- Softwareentwicklung
M&A Manager (m/w/d) IT-Services
AUCTUS Capital Partners AG —München
- Hybrides Arbeiten
- Englisch
- Master
- Bachelor
Director of Engineering - Software, Hardware, Robotics (m/f/d)
autonomous-teaming —München
- Vollzeit
- Agile
- Wirtschaft
- Führungserfahrung
Direkt bewerben
2 Tage
Lead Deployment Architect - AI
Celonis —München
- Vollzeit
- Informatik
- Master
- Bachelor
Head of Industry - Retail & CPG
Celonis —München
- Vollzeit
- Reden in der Öffentlichkeit
Customer Value Team Lead
Tacto —München
- Vollzeit
- Produktion
- Künstliche Intelligenz
Senior Manager, Finance Operations (m/f/d)
RobCo —München
- Vollzeit
- Finanzwirtschaft
- Master
- Bachelor
- Homeoffice-Möglichkeit
- Flexible Arbeitszeiten
Direkt bewerben
Strategic Business Developer - MedTech (all genders)
Zühlke —München
- Vollzeit
- Vertrieb
- Unternehmensentwicklung
Corporate Resilience Manager (all genders)
SKD SE —München
- Vollzeit
- Englisch
- Master
Senior FP&A Controller (m/f/d)
Quantum-Systems GmbH —Gilching
- Vollzeit
- Hybrides Arbeiten
- Datenanalyse
- SQL
- Budgetierung
- Flexible Arbeitszeiten
Direkt bewerben
14 Tage
Mid-Market & Corporate Account Executive
Tacto —München
- Vollzeit
- Vertrieb
- Produktion
Business Development Representative (BDR)
lytra GmbH —München
- 40.000 € – 80.000 € pro Jahr
- Vollzeit
- Vertrieb
- Mechanikkenntnisse
- Aufstiegsmöglichkeiten
Head of Customer Success (f/m/d)
remberg —München
- Vollzeit
- Vertrieb
- Führungserfahrung
Environmental protection equipment research and development expert
TechBiz Global GmbH —München
- Vollzeit
- Homeoffice
- Forschungserfahrung
- Bachelor
Direkt bewerben
Working Student Field Marketing and Events DACH (f/m/d)
EQS Group GmbH —München
- Teilzeit
- Microsoft Powerpoint
- CRM-Software
- Microsoft Excel
- Flexible Arbeitszeiten
Business Development Associate / Manager
SAEK AG —München
- Vollzeit
- Vertrieb
- Unternehmensentwicklung
- Produktion
Direkt bewerben
3 Tage
Junior Sales Enablement Manager (f/m/d)
TrustYou —München
- Homeoffice
- Microsoft Powerpoint
- Gastgewerbe
- Microsoft Excel
- Flexible Arbeitszeiten
Direkt bewerben
Associate - Early-Stage Innovation Team (m/f/d)
TDK Electronics —München
- Microsoft Powerpoint
- Salesforce
- Microsoft Office
- Flexible Arbeitszeiten
1 Tag
Senior Sales Executive (Order to Cash, DACH)
FIS Global —München
- 80.000 € – 120.000 € pro Jahr
- Vollzeit
- Hybrides Arbeiten
- Vertrieb
- Verhandlungsgeschick

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Support Engineer

Content Guru -
Gilching

Direkt bewerben

Details zur Stelle

Vollzeit

Qualifikationen

Informatik
Bachelor
Erfahrung mit Netzwerken
Softwareentwicklung
Linux
Kommunikationsfähigkeit
Niederländisch

Vollständige Stellenbeschreibung

Support Engineer

Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution.

We’re looking for a technically capable and customer-focused Support Engineer to join our growing support team. If you enjoy solving complex problems, working directly with customers, and delivering reliable, high-quality service, we’d love to hear from you.

What we are looking for…

We’re seeking a proactive and motivated Support Engineer with strong technical and communication skills. You’ll take ownership of customer incidents and service requests from initial report through to resolution, ensuring high service standards and excellent customer satisfaction.

You’ll work as part of an international support team, providing technical assistance via phone, email, and web portals, and contributing to the ongoing improvement of our platform and services. The role operates on a shift rota basis to support our customers’ needs.

Location…

This role is based in our Gilching, Munich head office. Some occasional travel to customer sites may be required.

Key responsibilities of the role…

Technical Support & Incident Management

Diagnose, troubleshoot, and resolve technical issues across our platform
Follow established troubleshooting, testing, and quality assurance processes
Take full ownership of incidents from report to resolution
Log, manage, and update support tickets in line with SLAs
Liaise with internal teams and external suppliers to resolve faults
Escalate complex issues where appropriate, while retaining ownership
Identify trends and recurring technical issues and report them to management

Customer Service & Communication

Act as the first point of contact for customer enquiries
Respond promptly and professionally via phone, email, and portals
Provide clear, concise, and jargon-free communication
Keep customers informed of progress and expected resolution times
Build strong, trusted relationships with customers
Maintain a calm and professional approach at all times

Continuous Improvement & Documentation

Maintain accurate, clear, and accessible system records
Ensure documentation is up to date and easy to understand
Proactively suggest and support process improvements
Continuously develop knowledge of our platform and customer solutions
Support software upgrades and release packages
Contribute to internal tooling and automation where appropriate

Customer Consultancy & Service Reviews

Support customer service reviews when required
Provide technical consultancy for key services
Act as an escalation point for customers, partners, and suppliers when needed

About you…

Bachelor’s degree in a STEM or Computer Science-related subject, or equivalent experience
Strong technical problem-solving skills
Excellent written and verbal communication skills
Ability to remain professional under pressure
Strong attention to detail
Ability to manage multiple tasks without compromising service levels
Proactive and self-motivated approach
Commitment to delivering high standards of customer satisfaction
Willingness and flexibility to work on a shift rota, including occasional out-of-hours support

Desirable:

Experience in a customer-facing technical role
Fluent in German and English essential
Second- or third-line support experience
Network troubleshooting experience
Knowledge of Linux, Microsoft, or networking technologies
Experience with software development languages
Additional language skills (e.g. French, Dutch, Spanish, Japanese)

About the Company…

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, and the US, our award-winning cloud technology powers mission-critical services for some of the world’s biggest organisations.

Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more.

We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.

Direkt bewerben

Erweiterte Suche

head of software development Jobs in münchen

Support Engineer

(Senior/Lead) Implementation Consultant - German speaking

M&A Manager (m/w/d) IT-Services

Director of Engineering - Software, Hardware, Robotics (m/f/d)

Lead Deployment Architect - AI

Head of Industry - Retail & CPG

Customer Value Team Lead

Senior Manager, Finance Operations (m/f/d)

Strategic Business Developer - MedTech (all genders)

Corporate Resilience Manager (all genders)

Senior FP&A Controller (m/f/d)

Mid-Market & Corporate Account Executive

Business Development Representative (BDR)

Head of Customer Success (f/m/d)

Environmental protection equipment research and development expert

Working Student Field Marketing and Events DACH (f/m/d)

Business Development Associate / Manager

Junior Sales Enablement Manager (f/m/d)

Associate - Early-Stage Innovation Team (m/f/d)

Senior Sales Executive (Order to Cash, DACH)

Ich möchte aktuelle Job-E-Mails für Stellen als head of software development in münchen erhalten

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