20 beste Stellen als customer experience leader in frankfurt am main, he – aktuell auf Personalsuche

Customer Service Representative f/m/d
DuPont —Neu-Isenburg
- Organisationstalent
- Kommunikationsfähigkeit
Operations Supervisor, eBay
Collectors —Frankfurt am Main
- 66.017,03 € – 75.919,59 € pro Jahr
- Vollzeit
- Bachelor
- Ohne Hochschulabschluss
- Mit Reiseanteil
4 Tage
Facilities Manager
Franklin Fitch —Frankfurt am Main
- Ab 60.000 € pro Monat
- Vollzeit
- Management-Erfahrung
- Bachelor
- Ohne Hochschulabschluss
Direkt bewerben
8 Tage
Business Development Manager Cold Chain Ground (m/w/d) - UPS Healthcare
UPS —Frankfurt am Main
- Vollzeit
- Master
- Bachelor
- Wirtschaft
Business Development Manager, Services, Acquiring & Public Sector (Fluent in German)
Mastercard —Frankfurt am Main
- Vollzeit
- Master
- Bachelor
- Mit Reiseanteil
Enterprise Sales Strategic Account Executive (English & German Speaking)
Sectigo —Frankfurt am Main
- 200.000 € – 240.000 € pro Jahr
- Vollzeit
- Homeoffice
- Bachelor
- Ohne Hochschulabschluss
- Mit Reiseanteil
Direkt bewerben
11 Tage
Customer Service Associate (m/w/d)
Richemont —Frankfurt am Main
- Vollzeit
EU MS B2B Marketing Manager - Information Display & Technology Europe (m/f/d)
LG Chem —Eschborn
- Kommunikationsfähigkeit
13 Tage
Sr Alliance Specialist
SAS —Frankfurt am Main
- 110.000 € – 120.000 € pro Jahr
- Informatik
- Marketing
- Bachelor
11 Tage
Business Development Manager - Data Centre Fibre Solutions (UK & Europe) Frankfurt
Mercury Hampton Ltd —Frankfurt am Main
- Vollzeit
Direkt bewerben
Global Corporate Account Manager - Germany Remote - (m/f/d)
Ecolab —Frankfurt am Main
- Vollzeit
- Homeoffice
- Mit Reiseanteil
- Wirtschaft
- Führungserfahrung
- Aufstiegsmöglichkeiten
Account Executive - New Business, Mid-Market (m/f/d)
ATOSS Software SE —Frankfurt am Main
- Führungserfahrung
Customer Success Manager, Central Europe (Frankfurt)
Pigment —Frankfurt am Main
- Vollzeit
Enterprise Account Executive
VersaFile —Frankfurt am Main
- Vollzeit
- Homeoffice
- Management-Erfahrung
Direkt bewerben
Management Assistant (all genders)
WFS Deutschland GmbH —Frankfurt am Main
- Vollzeit
- Management-Erfahrung
Direkt bewerben
Sales Account Executive - Enterprise - DACH
Kyriba —Frankfurt am Main
- 93.250 € – 117.925 € pro Jahr
- Vollzeit
- Mit Reiseanteil
Sales Internship (m/f/d)
Procter & Gamble —Schwalbach am Taunus
- 2.600 € pro Monat
- Vollzeit
- Führungserfahrung
Assistant Manager m/w/d - Main-Taunus Zentrum, Abercrombie & Fitch
Abercrombie & Fitch Co. —Sulzbach
- 41.500 € pro Jahr
- Vollzeit
- Bachelor
- Wirtschaft
- Aufstiegsmöglichkeiten
Assistant Director - Workflow Specialist - Compliance & 3rd Party Risk
Moody's —Frankfurt am Main
- Hybrides Arbeiten
- Bachelor
Senior Business Development Manager OEM (d/f/m)
Leica Microsystems —Frankfurt am Main
- Vollzeit
- Produktmanagement
- Mit Reiseanteil

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Customer Service Representative f/m/d

DuPont -
Neu-Isenburg

Jetzt bewerben

Details zur Stelle

Qualifikationen

Organisationstalent
Kommunikationsfähigkeit

Vollständige Stellenbeschreibung

Job Type

Experienced

Postal Code

63263

Neu-Isenburg, Hesse

Job Id

249707W

Category

Other

Posted On - 07/17/2026

Job available in 2 locations

Paris, France
Neu-Isenburg, Hesse, Germany

At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world’s most talented people are choosing to work at DuPont. Why Join Us | DuPont Careers

Role Intent

The Customer Service Representative (CSR) provides exemplary customer service and support to customers by being able to proactively navigate and diagnose customer needs and respond using a wide and dynamic base of information and resources.

The CSR interfaces with customers and coordinates with multiple business and functional partners to deliver exceptional service to customers and contributes to business success. The CSR manages the entry of orders, from initial contact with the customer or electronic channel, through material flow, until the product arrives to the customer at the correct time, with the correct product, with the correct equipment and correct paperwork. In the event of a service failure, the CSR initiates the corrective action for resolution of the failure, and takes the lead position in resolution for the customer. It is expected that the CSR knows what it takes to go above and beyond the daily calls from customers; to build and maintain customer loyalty and confidence.

Key Responsibilities

Order Management: Handles routine and non-routine customer order activities, including managing customer demand, following up on samples, complex order entry (i.e. consignment) guiding and leading the activities of the order process utilizing work process, business strategy, and best practice to ensure high quality service. The CSR typically works with a very complex combination of order scenarios, such as multiple sourcing locations, various modes of transport, and a broad range of products. This requires the ability to multi-task with critical thinking and analyzing skills. Responsible to receive and record customer complaints and facilitate resolution in cooperation with internal partners.
Reporting, Metrics, Audits: supports Sales and overall Business by providing appropriate Customer, Sales, Inventory, Warehouse reports; tracks On-Time-Delivery, Invoice Accuracy, Customer Complaints, Speed-of-Resolution and Delivery-in-Full; regularly obtains customer feedback to continuously improve service delivery.

Supervisor

Reports to EMEA Customer Service Leader

Key Stakeholders and Interactions

Internal: CS Lead, Sales Representatives, Supply Chain Scheduler/Planner, Credit Manager, CS SME
External: Customers in EMEA, Distribution Warehouses, Carriers

Key scorecard

Exceed customer expectations through successful customer relationships and first–call issue resolution
Proactive order management and issue resolution
Create business value through the optimization of freight, ability to prevent pre-buys, utilizing optimum ship points and package size as well as logistic improvements.
Comply with internal and external control requirements
Understand the business and speak knowledgeably with customers in their local language
On Time Delivery / Invoice accuracy / Customer Satisfaction

Key Skills needed

Organizational Skills
Operating Discipline
Interpersonal & Communication Skills
Good stress management
SAP appreciated
Systems Skills as MS office (excel, word, powerpoint, e-mailing),
Fluent English, German
Additional language is an advantage : French , Turkish, Italian, Spanish

Experience

Experience in customer service is an advantage
Experience in multinational company is an advantage

#LI-DK1

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DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

DuPont offers a comprehensive pay and benefits package.

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Erweiterte Suche

customer experience leader Jobs in frankfurt am main, he

Customer Service Representative f/m/d

Operations Supervisor, eBay

Facilities Manager

Business Development Manager Cold Chain Ground (m/w/d) - UPS Healthcare

Business Development Manager, Services, Acquiring & Public Sector (Fluent in German)

Enterprise Sales Strategic Account Executive (English & German Speaking)

Customer Service Associate (m/w/d)

EU MS B2B Marketing Manager - Information Display & Technology Europe (m/f/d)

Sr Alliance Specialist

Business Development Manager - Data Centre Fibre Solutions (UK & Europe) Frankfurt

Global Corporate Account Manager - Germany Remote - (m/f/d)

Account Executive - New Business, Mid-Market (m/f/d)

Customer Success Manager, Central Europe (Frankfurt)

Enterprise Account Executive

Management Assistant (all genders)

Sales Account Executive - Enterprise - DACH

Sales Internship (m/f/d)

Assistant Manager m/w/d - Main-Taunus Zentrum, Abercrombie & Fitch

Assistant Director - Workflow Specialist - Compliance & 3rd Party Risk

Senior Business Development Manager OEM (d/f/m)

Ich möchte aktuelle Job-E-Mails für Stellen als customer experience leader in frankfurt am main, he erhalten

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