20 beste Stellen als full time warehouse in berlin – aktuell auf Personalsuche

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full time warehouse jobs near berlin

Customer Service Manager DACH

Rayner Intraocular Lenses -
Berlin

Jetzt bewerben

Details zur Stelle

Festanstellung | Vollzeit
vor 8 Tagen

Qualifikationen

Microsoft Excel
Kundenberatung
ERP-Systeme
Cyber Security

Vollständige Stellenbeschreibung

Location

Berlin

Job type:

Permanent Full Time

Job ref:

014627

We are recruiting for a Customer Service Manager for our team based in Berlin, Germany! The purpose of this role is to lead and optimise customer service, order fulfilment, and warehouse operations to ensure customers receive a high-quality, efficient service and orders are delivered accurately and on time.

The role is also responsible for managing and developing the local team, driving operational performance through SLAs and KPIs, and supporting wider business objectives through cross-functional collaboration and continuous improvement.

What You'll Be Doing:

Lead and manage customer service operations, ensuring procedures, policies, and best practices align with global standards.
Recruit, train, coach, and develop the local customer service team, including performance management and regular reviews.
Establish and monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to drive team performance and service quality.
Oversee end-to-end order processing, prioritisation, dispatch, and fulfilment to ensure accuracy and timely delivery.
Manage warehouse operations, including stock control, safety stock replenishment, annual stock checks, and maintaining a safe and organised facility.
Coordinate logistics activities, including imports, customs clearance, courier service performance, and shipping SLAs.
Act as the primary escalation point for customer service issues, complaints, and customer communications.
Collaborate with Supply Chain, Sales, Finance, and other departments to support business objectives, reporting, and customer satisfaction.
Drive continuous improvement initiatives, support project testing, and identify opportunities to enhance operational efficiency.
Provide administrative and operational support, including purchase order management, customer updates, returns handling, and ensuring timely customer payments.

What Experience & Skills You Will Need:

Essential

Strong Customer service experience required (3 years minimum in a senior profile position)
Motivational skills and ability to supervise and lead a team
Able to work well under pressure
Able to work on own initiative, self-starter and as part of a team.
Ability to work to tight deadlines with accuracy and detail.
Strong Excel skills
Able to communicate verbally and in writing in local language and English

Desirable

Experience dealing with imported goods
Proven track record in a customer service role in medical devices
Graduate with an ambition to build a career in an innovative medical device company
Knowledge of ERP systems
Knowledge of Data protection, Cyber security, and anti-money laundering policies

What We Can Offer You:

Comprehensive benefits package
Global appreciation platform to recognise colleagues around the globe
Fantastic opportunity to work with highly talented teams and individuals and grow with the business
Being part of an organisation you can be proud to work for changing the lives of millions of people!

Jetzt bewerben

Erweiterte Suche

full time warehouse Jobs in berlin

Customer Service Manager DACH

EU Dispatch Associate

Senior Analytics Engineer

Medical Equipment and Device Service Technician/Engineer (m/f/x) - Berlin, Germany

Operations Manager (f/m/d)

Full-Stack Data Platform Engineer

(Senior) Data Engineer (gn)

ERP SCE Process Architect (f/m/x)

Mechanical Engineering Internship (all genders) in Berlin

Delivery Manager

Senior Machine Learning Scientist / Data Engineer - Logistics Algorithms (all genders)

First Deployment Tech Infrastructure Program Manager, RDPI - Robotics Delivery & Packaging Innovation

Make Up Artist (m/f/x) Mall of Berlin in Full Time or Part Time

Senior Data Engineer

Product Manager - Supply Chain

Senior Data Engineer

Senior Software Engineer – Java (f/m/x)

Sr. Marketing Strategy Manager/ Sr. Marketing Analyst (m/w/x)

Founding Brand Manager - m/f/d

Director/Head of Data & AI (f/m/d)

Ich möchte aktuelle Job-E-Mails für Stellen als full time warehouse in berlin erhalten

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