20 beste Stellen als head of customer relationship management in berlin – aktuell auf Personalsuche

Head of Customer Experience Operations (all genders)
Urban Sports Club —Berlin
- Kundenberatung
- Englisch
- Künstliche Intelligenz
- Flexible Arbeitszeiten
Direkt bewerben
2 Tage
Head of Enterprise Accounts, Uber Eats, Germany
Uber —Berlin
- Vollzeit
- Vertrieb
- SQL
- Projektmanagement
Head of Customer Success (f/m/x)
LiveEO GmbH —Berlin
- Überstunden
- Marketing
- Master
- Bachelor
- Flexible Arbeitszeiten
Direkt bewerben
1 Tag
Head of Alliances, EMEA & APAC
Locus Robotics —Berlin
- 110.000 € – 150.000 € pro Jahr
- Homeoffice
- Bachelor
- Mit Reiseanteil
- Wirtschaft
Direkt bewerben
DevOps Generalist - 100% Remote (m/f/d)
Digistore24 —Berlin
- 60.000 € – 80.000 € pro Jahr
- Vollzeit
- Homeoffice
- Azure
- DevOps
- Master
- Flexible Arbeitszeiten
Head of Customer Operations
telli —Berlin
- Vollzeit
- Künstliche Intelligenz
5 Tage
Head of Workplace Engineering
SEFE Securing Energy for Europe GmbH —Berlin
- Hybrides Arbeiten
- Englisch
- SharePoint
- Erfahrung in der IT
Head of Data & Analytics (all genders)
getolo GmbH —Berlin
- Microsoft Excel
- SQL
- AWS
Direkt bewerben
8 Tage
Head of Sales (m/f/d)
Consultport —Berlin
- Vollzeit
- CRM-Software
- Vertrieb
- Marketing
Direkt bewerben
Head of Operations (all genders)
getolo GmbH —Berlin
- Vollzeit
- Hybrides Arbeiten
- Management-Erfahrung
- Master
- Bachelor
Direkt bewerben
9 Std.
Head of Growth
Qorelo —Berlin
- Vollzeit
- CRM-Software
- ERP-Systeme
- Künstliche Intelligenz
Direkt bewerben
Head of Group Controlling and Investor Relations (m/f/d)
Francotyp-Postalia Holding AG —Berlin
- Vollzeit
- ERP-Systeme
- Finanzwirtschaft
- Rechnungswesen
Investment Associate (Full Time - Remote)
THE COLLECTIVE ACE GMBH —Berlin
- Vollzeit
- Homeoffice
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexible Arbeitszeiten
Implementation Program Manager, K4B
KAYAK —Berlin
- Vollzeit
- Hybrides Arbeiten
- CRM-Software
- Projektmanagement
- APIs
- Kostenlose Verpflegung
Direkt bewerben
Head of Growth Marketing and Lifecycle (d/m/f) NYC or Berlin
Leapsome —Berlin
- 100.000 € – 150.000 € pro Jahr
- Vollzeit
- Hybrides Arbeiten
- Führungserfahrung
- Marketing
- Flexible Arbeitszeiten
Head of EHS – UK & Europe
Trina Solar —Berlin
- Vollzeit
- Führungserfahrung
Direkt bewerben
Head of Service Delivery
EMnify GmbH —Berlin
- Hybrides Arbeiten
- APIs
Investment Executive (Full Time - Remote)
THE COLLECTIVE ACE GMBH —Berlin
- Vollzeit
- Homeoffice
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexible Arbeitszeiten
Commercial Lead, DACH
Jellycat —Berlin
- 70.000 € – 80.000 € pro Jahr
- Homeoffice
- Microsoft Powerpoint
- Microsoft Excel
- Vertrieb
13 Tage
Head of Energy & Utilities Strategy
Hansen Technologies —Berlin
- Vollzeit
- Präsentationserfahrung

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Head of Customer Experience Operations (all genders)

Urban Sports Club -
Berlin

Direkt bewerben

Details zur Stelle

vor 2 Tagen

Leistungen

Firmenevents
Flexible Arbeitszeiten

Qualifikationen

Kundenberatung
Unternehmensanalyse
Englisch
Zendesk
Personaleinsatzplanung
Künstliche Intelligenz
Wirtschaft
Deutsch

Vollständige Stellenbeschreibung

Meet Urban Sports Club

We are among the leading platforms for sports and wellness in Europe, dedicated to inspiring people to live active, healthy lives. With just one membership we offer access to thousands of fitness and wellness experiences across the continent.

But what truly sets us apart? We believe our people are at the heart of everything we do. If you're curious about how we work, what we value and how you might grow with us, explore our Culture Hub & Career Opportunities.

*Big news: Wellhub and Urban Sports Club unite!*
Urban Sports Club is now a proud part of Wellhub, creating a global wellbeing ecosystem. Together, we connect 39,000 corporate clients and 97,000 wellness partners across 18 countries, offering millions of people even more ways to stay active and take care of their health.

The opportunity

We are looking for someone to join our Customer Experience team as a Head of Operations, leading the WFM and data team for CX and overseeing the administration of Zendesk.

You will be overseeing the operations CX, and all support units (Member, partner) to make sure we will have a productive workforce, drive automation and contribute to efficient processes.

You make sure we can meet the service expectations of our members and partners efficiently and effectively by providing insight and intelligence to the team.

You will work together with the VP of Customer Experience making strategic, data driven decisions on how to drive our CX department to a scalable and efficient organisation, leading to advocacy of our brand.

What you will do

You deliver accurate, timely, and actionable insights using tools such as Zendesk, Looker, and AI technologies to support business decisions
You drive CX performance by defining KPIs with CX Heads, analyzing trends, identifying opportunities, and recommending improvements across service, satisfaction, quality, and cost
You partner with the VP, Finance, and CX Leads to provide budget input and build business cases for strategic initiatives and process improvements
You lead reporting, analytics, and executive presentations, ensuring stakeholders receive clear insights and ad hoc business support when needed
You own the relationship, governance, and optimization of Zendesk, CRM, and telephony platforms, while enabling teams across the business to maximize platform capabilities
You manage Zendesk administration for all departments outside of Customer Experience, ensuring effective governance and continuous improvement
You lead and develop high-performing Analytics, Workforce Management, and Expert teams, fostering collaboration and operational excellence

What you will need to succeed

You bring a university degree in Business, Business Analytics, IT, or a related field
You have at least 3 years of experience leading and developing a team of experts
You demonstrate strong analytical, strategic thinking, and problem-solving skills
You leverage advanced knowledge of Zendesk, AI technologies, and business intelligence tools in a customer experience environment
You translate data into actionable business insights and identify opportunities to drive business performance
You bring 3–5 years of experience in Customer Experience, Customer Service, or Business Analysis and Reporting
You communicate fluently in English, with additional European language skills considered an advantage

What's in it for you

Free Urban Sports Club L Pro Membership + Friends and Family Discount: Stay active with free membership, plus discounts for friends and family.
Flexible Work Model: Enjoy a hybrid work setup, balancing on-site and remote work options to fit your lifestyle.
Extended Remote Work Options: Work up to 120 days remotely within the EU, the UK, and Switzerland, including 30 days outside the EU. You'll also have the option to desk-swap at our other European offices.
WorkOUT Life Balance: Take advantage of 30 days of paid vacation annually, plus two additional days for volunteering, flexible working hours, and complimentary access to our mental health provider Open Up.
Personal Development: Receive an annual budget of €1,000 for professional growth, with regular internal training sessions and weekly German and English language classes.
Engaging Team Culture: Participate in regular team and company events along with wellness initiatives that help you stay productive, healthy, and engaged in a hybrid work environment.

Urban Sports Club is committed to providing a friendly, safe, and welcoming environment for everyone who applies for a position or already works with us, regardless of their sports preferences, gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, or religion (or lack thereof).

Direkt bewerben

Erweiterte Suche

head of customer relationship management Jobs in berlin

Head of Customer Experience Operations (all genders)

Head of Enterprise Accounts, Uber Eats, Germany

Head of Customer Success (f/m/x)

Head of Alliances, EMEA & APAC

DevOps Generalist - 100% Remote (m/f/d)

Head of Customer Operations

Head of Workplace Engineering

Head of Data & Analytics (all genders)

Head of Sales (m/f/d)

Head of Operations (all genders)

Head of Growth

Head of Group Controlling and Investor Relations (m/f/d)

Investment Associate (Full Time - Remote)

Implementation Program Manager, K4B

Head of Growth Marketing and Lifecycle (d/m/f) NYC or Berlin

Head of EHS – UK & Europe

Head of Service Delivery

Investment Executive (Full Time - Remote)

Commercial Lead, DACH

Head of Energy & Utilities Strategy

Ich möchte aktuelle Job-E-Mails für Stellen als head of customer relationship management in berlin erhalten

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