For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them.
As we continue to grow across DACH and the Netherlands, we are looking for an experienced and inspiring Key Account Team Lead DACH/NL to join our European Sales team.
You will lead and develop a team of Key Account Managers and Junior Key Account Managers while driving the commercial success of our strategic retail partners and department stores across the region. Working closely with the Country Manager and Head of European Sales, you will shape and deliver commercial strategies that support sustainable growth, strengthen customer relationships and protect Jellycat's premium brand positioning.
This position is based in Germany, with an initial training period at our company headquarters in London. Role paying from EUR €70,000- €77,500
You'll be
Leading, coaching and developing a high-performing team across DACH and the Netherlands.
Setting clear objectives, supporting career development and creating a collaborative, high-performing team culture.
Driving the commercial performance of strategic partners and premium department stores across the region.
Developing and delivering annual and long-term commercial strategies that support sustainable growth.
Building and maintaining strong relationships with key retail partners while managing selected strategic accounts.
Identifying new business opportunities and expanding Jellycat's presence with premium retail partners.
Championing exceptional in-store execution, visual merchandising and customer experience in line with Jellycat's premium brand standards.
Partnering with internal teams to deliver accurate forecasting, budgeting, sales planning and operational excellence.
Using sales data and market insights to identify opportunities, monitor performance and support commercial decision-making.
Representing Jellycat across customer meetings, showrooms, market visits and industry events throughout the region.
You'll have
At least five years' experience in senior wholesale sales or key account management, ideally within premium or luxury retail.
Proven experience leading, motivating and developing successful commercial teams.
A strong track record of growing key accounts, retail partnerships and sales performance.
Experience working with premium or luxury brands and an understanding of maintaining brand positioning.
Excellent relationship-building, communication and stakeholder management skills.
Strong analytical skills, with advanced knowledge of Excel and PowerPoint.
Experience managing budgets, forecasts and commercial performance.
Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
Fluency in both German and English, written and spoken.
Flexibility to travel extensively across DACH and the Netherlands, including regular overnight stays and occasional international travel.
