20 beste Stellen als service technician in wiesbaden, he – aktuell auf Personalsuche

Service Desk Technician
SOSi —Wiesbaden
- Vollzeit
- Kundenberatung
- Windows
- Bachelor
Direkt bewerben
Service Technician (m/f/d) for Wind Turbines in Bad Arolsen/Kaufungen
Vestas —Mainz
- Vollzeit
- Mitgliedschaft im Fitnessstudio
Technician
Odyssey Hotel Group —Kelsterbach
- 3.398 € – 3.590 € pro Monat
- Vollzeit
- Wartung
- Zeitmanagement
Direkt bewerben
Electrical Maintenance Technician 4 - Top Secret
M.C. Dean, Inc —Wiesbaden
- Vollzeit
- Wartung
- Hochschulreife
- Mit Reiseanteil
Service Technician (m/w/d) in Vollzeit
iocto GmbH —Hofheim am Taunus
- Vollzeit
- Englisch
- Microsoft Office
- Mit Reiseanteil
- Weiterbildungsprogramme
- Flexible Arbeitszeiten
Direkt bewerben
Blade Technician (m/w/d) for Wind Turbines Blades in Waldbüttelbrunn
Vestas —Wiesbaden
- Vollzeit
- Mit Reiseanteil
- Mitgliedschaft im Fitnessstudio
Child and Youth Program Assistant CY-01/02
US United States Army Installation Management Command —Wiesbaden
- 18,71 € – 21,80 € pro Stunde
- Teilzeit
- Doktorat
- Hochschulreife
- Mit Reiseanteil
- Lebensversicherung
Inhouse electronics technician
Datacolor Techkon Germany GmbH —Königstein im Taunus
- Microsoft Office
Direkt bewerben
Installation Technician
Syncreon —Kelsterbach
Local IT Technician (f/m/d)
Ubisoft —Mainz
- Vollzeit
- Microsoft Office
- Ohne Hochschulabschluss
- Scripting
- Mitgliedschaft im Fitnessstudio
Direkt bewerben
NSATU Routing & Switching Level 3 Engineering Support
Vector Synergy —Wiesbaden
Direkt bewerben
13 Tage
Data Center Engineering Operations Technician (m/f/d), Frankfurt, Data Center Engineering Operations (DCEO)
A100 ROW GmbH —Raunheim
- Vollzeit
- Hochschulreife
- AWS
- HLK
Team Lead Maintenance - Kobern-Gondorf near Koblenz / Mainz / Bonn
Amazon Koblenz GmbH - C44 —Mainz
- Vollzeit
- Wartung
- Englisch
- Master
- Kostenloser Parkplatz
- Kostenbeteiligung am Arbeitsweg
Service-Techniker (m/w/d) für Totalstationen
Trimble —Raunheim
- Vollzeit
- Wartung
- Englisch
Field Service Representative
Motorola Solutions —Idstein
- Vollzeit
- Englisch
- Mit Reiseanteil
CYS Program Associate Homework Lab NF-03
US United States Army Installation Management Command —Wiesbaden
- 22,28 € – 23,18 € pro Stunde
- Teilzeit
- Doktorat
- Hochschulreife
- Mit Reiseanteil
- Lebensversicherung
Technician for medical equipment
Syncreon —Kelsterbach
- Englisch
- Microsoft Office
Sr Help Desk Support Specialist
IAP Worldwide Services, Inc —Wiesbaden
- Azure
- Informatik
- Kundenberatung
CAW Architectural Finishes Technician - Germany
Conti Federal Services, LLC —Mainz-Kastel
- Bachelor
- Employee Assistance Program
- Lebensversicherung
Deputy Project Leader - Wiesbaden, Germany
M.C. Dean, Inc —Wiesbaden
- Vollzeit
- Schreibfähigkeiten
- Wartung
- Microsoft Office
11 Tage

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Service Desk Technician

SOSi -
Wiesbaden

Direkt bewerben

Details zur Stelle

Vollzeit

Qualifikationen

Kundenberatung
Windows
Bachelor
ServiceNow
Active Directory
Informationstechnologie

Vollständige Stellenbeschreibung

Company Description

Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.

Job Description

Overview

The SOSi team is growing in Europe, and we are looking for talented and dedicated Service Desk Technicians to support an IT program based in Wiesbaden, Germany. SOSi is a family-owned government contractor with a long history of providing technical solutions to customers performing challenging missions.

Essential Job Duties

Serves as the initial point of contact for both onsite and remote end user requests and respond swiftly and appropriately based on self-determined severity of incidents. Responsible for front line customer technical service support, responding to and resolving computer, printer, and software issues. Customers contact the service desk in person, by phone, using Service Now, or sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Tier 1 level are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.

Provide participants and staff with responsive, qualified, and knowledgeable IT Call Center and technical service support. Service Desk Techs support requests may be received in person, over the telephone, by email, or via Service Now. The Service Desk Technician shall enter telephone request calls, emails, and in-person requests into the ticket system.

Tier 1 Support Service includes but are not limited to:

Managing Active Directory User Accounts and groups.
Install and troubleshoot all Government-approved IT equipment such as desktops, monitors, printers.
Physically deploy, relocate and/or replace IT equipment. This may require an individual to lift equipment up to 50 pounds.
Install and troubleshoot all Government-approved operating systems and COTS software for desktops, laptops, and other mobile devices.
Demonstrate how to login to the network, save and retrieve files, how to find course materials, and how to effectively use all of the IT resources available, as required by the Government.
Provide Tier 1 support, to include all sections of SSD such as Networking, Systems, DevOps, Information Assurance, and will escalate requests and incidents in accordance with documented SOPs.
Tier 2 Support Services include Tier 1 services plus:
Upload Microsoft Baseline Images onto user laptops, Manage 3rd party software updates and patches, containers and schedules.
Manage test groups for Windows and 3rd party software updates and patches, and ensure testing is completed based on documented SOPs. Responsible for writing standard practice procedures and uploading and maintaining SPPs in the Service Now Knowledge Database.
Assist with managing the Mobile Device Management system for all approved mobile devices in accordance with documented SOPs.
Provide Tier 2 support to all sections of SSD including Networking, Systems, DevOps, Information Assurance, and will escalate requests and incidents in accordance with documented SOPs.

Qualifications

Minimum Requirements

An active in-scope SECRET security clearance.
3 years of experience.
IAT I certification.
CE Windows 10 and/or MS 365 certified.
Microsoft 365 Certified: Modern Desktop Administrator Associate or newer equivalent. (MD-102)
Must be approved by the USG and qualify as a Technical Expert under the U.S. SOFA in Germany.

Preferred Qualifications

Bachelor’s Degree in Information Technology (IT) or a related field and 3yrs of recent specialized experience.
MCP.
Fluency in a foreign language is desirable, but not required.

Additional Information

Work Environment

Working conditions are normal for an office environment.
Fast paced, deadline-oriented environment.
The Helpdesk hours of operation are 7:00 a.m. to 6:00 p.m. Monday through Friday.

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.

Direkt bewerben

Erweiterte Suche

service technician Jobs in wiesbaden, he

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Service Technician (m/f/d) for Wind Turbines in Bad Arolsen/Kaufungen

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Technician for medical equipment

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CAW Architectural Finishes Technician - Germany

Deputy Project Leader - Wiesbaden, Germany

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