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Customer Support Specialist (m/f/d)
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- Kundenberatung
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Customer Support Specialist (m/f/d)

KD Pharma -
Bexbach

Direkt bewerben

Details zur Stelle

Leistungen

Firmenevents

Qualifikationen

Kundenberatung
ERP-Systeme
Microsoft Office
Kommunikationsfähigkeit

Vollständige Stellenbeschreibung

KD Pharma Group is a medium-sized, internationally operating company headquartered in Bexbach, Saarland, Germany, specializing in the production of customized products tailored to the diverse needs of the global market. KD Pharma Group is one of the few companies worldwide capable of offering Omega-3 concentrates with a purity of up to 99.5%. This is achieved through an exclusive focus on research and technological development in the field of Omega-3 fatty acids. As a result, KD Pharma Group is able to provide tailor-made solutions that enable customers to differentiate themselves from their competitors in the global market.

To strengthen our team, we are looking for a dedicated Customer Support Specialist who will professionally support our customers and assist the team in daily customer service operations.

Aufgaben

Coordination of service requests and technical support for our customers regarding KD Pharma products
Providing solutions and supporting customers until issues are fully resolved across all communication channels
Accurate documentation of all customer interactions as well as development of feedback and complaint management processes
Tactful communication, balancing customer needs with company priorities, and close collaboration with internal teams (Sales, Production, Supply Chain, QA)
Maintenance of sales overviews and forecasts for key accounts
Supporting the sales team with quotations, product launches, and database maintenance
Identification, management, and implementation of projects for the continuous improvement of processes and customer satisfaction

Qualifikation

Experience in B2B customer service is required
Experience in the pharmaceutical or dietary supplement industry is a plus, but not mandatory
Structured, motivated, and solution-oriented personality with the ability to work independently
Ability to work closely with customers and negotiate effectively
Team player with excellent communication skills and international experience
Very good knowledge of MS Office and experience working with ERP systems
Fluent in German and English; additional languages are an advantage

Benefits

A varied, diverse, and challenging role with a high level of personal responsibility
On-the-job training in a committed and competent team
Individual career and development opportunities in an internationally operating company
Fair compensation with additional benefits such as Christmas and holiday bonuses
Company pension scheme
Free water and coffee
Employee discounts on company products
Company events

We look forward to receiving your detailed application. Please include your certificates and references with your application.

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Customer Support Specialist (m/f/d)

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