First European Title Insurance Company Ltd (FETIC) was established in Malta in 2018. FETIC is a wholly owned subsidiary of First American Financial Corporation. First American Financial Corporation is a leading global provider of title insurance and settlement services for residential and commercial real estate transactions. FETIC is a specialist insurance company dedicated to helping property owners, funds, developers and lenders protect their investments and maximise their returns. FETIC provides access to exceptional insurance capacity with minimum delay and formality. Our title insurance products reduce the risk in a variety of transactions from purchase and development through to refinance and restructure.
Reporting into the Chief Underwriting Officer, you will assist with the daily underwriting and processing of commercial risks ensuring that new business is secured in addition to learning about the various risks and underwriting them effectively.
Your key responsibilities will include, reviewing/summarising files, gathering information for the Underwriter and dealing with new enquiries and queries via the telephone and through written contact. You will be involved in checking policy wording, demonstrating an in-depth knowledge of policy coverage and being able to discuss this confidently with external and internal clients. You will also need to ensure that systems are maintained and updated as required.
Importantly, you will develop and maintain excellent working relationships with key clients and brokers across Europe ensuring a consistently high level of service.
This is an excellent opportunity to grow your career within Underwriting. Our internal training programme will equip you with the knowledge and skills to progress your underwriting career. We also encourage employees to seek professional growth and development, therefore we sponsor individuals wishing to undertake professional qualifications.
PURPOSE
To underwrite commercial cases under the direction of a more senior underwriter to ensure that new business is secured whilst providing a consistently high level of service all the while increasing underwriting and technical knowledge.
KEY RESPONSIBILITIES:
Assist with the daily underwriting and processing of commercial risks for Europe
Review and summarise files gathering information on cases for referral to a more senior underwriter
Ensure policy wording is correct and demonstrate an in-depth knowledge of policy coverage and be able to discuss this confidently with external and internal clients
Deal with new enquiries and queries via telephone and in writing and adhere to service standards
Input, update and maintain data so systems accurately reflect current position
Develop and maintain excellent working relationships with clients and maintain high levels of service in order to maximise business and conversion rate
Work within prescribed objectives and procedures ensuring that all the requirements of department guidelines, service, regulatory and technical standards are met
Be proactive in considering the department’s processes and in highlighting the need for change/improvement
Understand external/internal clients’ needs and work with team to meet these needs
Model and promote the Company Values in all aspects of your daily work (Integrity, Commitment, Teamwork, Service and Leadership)
Achieve and maintain technical competence in accordance with company standards
Undertake legal research, projects and other reasonable duties as assigned by line manager
Continually develop industry and marketplace knowledge
Travel to other locations in Europe as required
Personal Qualities
Strong degree (minimum 2:1) and/or legal/insurance/property professional qualification desirable
Excellent communication skills with the ability to liaise at all levels
Fluent verbal and written English language skills
Strong problem solving and analytical skills
Exceptional attention to detail and delivery focus
Proactively plans and organises work, clearly identifying priorities to meet objectives
Outstanding customer services skills and the ability to build strong business relationships with internal and external customers
Excellent negotiation skills
Takes personal responsibility for actions and decisions and takes initiative to make things happen
Can express facts/ideas clearly and concisely both verbally and in writing
Willingly provides help and support for others
Competent in using Microsoft office suite
Remains positive despite difficulty, disappointment and when under pressure
Builds rapport with colleagues, contributing to the effectiveness of the team and is a co-operative team member
Is open to change and demonstrates flexibility
Demonstrates a ‘can do’ attitude. Is aware of personal development needs and raises issues with manager to help improve effectiveness. Takes on board comments about development needs and is always willing to learn
European languages desirable
Competencies - As per Underwriting Competency Framework
To be successful, candidates should possess the following:-
A good degree (minimum 2:1) or a legal/insurance/property professional qualification or relevant experience
excellent communication skills with the ability to liaise at all levels
ability to develop business relationships
Fluent verbal and written English language skills
strong problem solving and analytical skills
exceptional attention to detail and delivery focus
proactively plans and organises work, clearly identifying priorities to meet objectives
outstanding customer service skills and the ability to build strong business relationships with internal and external customers
flexibility in providing help and support for others
builds rapport with colleagues, contributing towards the effectiveness of the team and a co-operative team member
European languages desirable
You will need to demonstrate an interest in a sales/client facing role, be comfortable in a commercial negotiating environment, have a strong desire to succeed and be willing and able to develop quickly in order to successfully analyse risks, devise commercially viable solutions and manage relationships. You will also have a good working knowledge of Microsoft Office Suite including outlook, word and excel. Proficiency in another European language would be an advantage.
Above all you will be self-motivated, pragmatic and principled, and possess a flexible approach to your work. For this you will be rewarded with the opportunity for a successful career within an expanding global company.
