Role description
Job Title: ServiceNow Technical Architect
Location: Frankfurt, Germany
Job Type: Full time/Permanent position
Key Responsibilities
- Architecture Design
- Own the end-to-end technical architecture of ServiceNow implementations across multiple modules
- Design scalable secure and reusable platform solutions aligned with ServiceNow OOTB capabilities and architectural best practices
- Define technical standards design patterns and governance models for the platform
- Lead solution design for complex integrations workflows automations and custom applications
- Client Stakeholder Engagement
- Work onsite with customer stakeholders to understand business processes and technical requirements
- Act as the primary technical point of contact for the client
- Translate business needs into technical designs and clearly communicate architectural decisions
- Provide technical leadership during workshops design reviews and steering committee meetings
- Implementation Delivery Oversight
- Guide development teams on implementation approaches code quality performance and security
- Review and approve technical designs scripts integrations update sets and scoped applications
- Ensure adherence to ServiceNow best practices upgrade safe customizations and platform standards
- Support data migration CMDB design CSDM adoption and service modelling initiatives
- Governance Risk Quality
- Identify technical risks and proactively define mitigation plans
- Ensure proper documentation including HLD LLD integration diagrams and deployment guides
- Support golive readiness cutover planning and handover to operations
- Provide architectural inputs during upgrades patches and platform enhancements
- Mentorship Enablement
- Mentor developers and technical leads on ServiceNow architecture and advanced development
- Enable customer and internal teams through knowledge transfer and best practice guidance
- Support presales activities technical proposals and solution estimations as needed
Mandatory Technical Skills:
- Strong hands-on expertise with ServiceNow Platform Architecture
- Experience across modules such as
ITSM ITOM CMDB CSDM
HRSD CSM SecOps
good to have:
- Advanced scripting skills JavaScript Glide APIs Script Includes
- Strong knowledge of Integrations REST SOAP MID Server LDAP Azure AD
- Flow Designer ATF ACLs UI Policies Client Scripts
- CMDB architecture Discovery Service Mapping and Data Governance
- Upgrade strategy performance optimization and platform security
Certifications Required Preferred
- ServiceNow Certified System Administrator CSA Mandatory
- One or more CIS certifications ITSM ITOM HRSD CSM etc
- ServiceNow Certified Technical Architect CTA Preferred Aspiration
- ITIL Foundation Preferred
Experience Qualifications:
- 8-12 years of overall IT experience
- 5 years of ServiceNow implementation and architecture experience
- Prior experience in onsite client facing roles
- Strong experience handling enterprise scale ServiceNow programs
- Excellent communication stakeholder management and documentation skills
Key Attributes:
- Strong architectural and analytical thinking
- Ability to challenge requirements and recommend optimal solutions
- Customer focused mindset with strong ownership
- Comfortable working in complex multivendor environments
Skills
Mandatory Skills : ServiceNow CMDB, ServiceNow HRSD, ServiceNow ITAM-HAM, ServiceNow ITOM-Discovery, ServiceNow ITSM
Good to Have Skills : ServiceNow ConnectedOps, ServiceNow CSM, ServiceNow ITAM-SAM, ServiceNow ITOM-Governance, ServiceNow ITOM-ServiceMapping, ServiceNow-CustomApp Development, ServiceNow-Event Management
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/
