BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
About the role:
This role provides hands-on technical service and customer-facing support for BD solutions deployed across DoD/DHA healthcare environments in Europe. The Field Service Engineer will support Pyxis ES, Infusion and Parata technologies, with an initial operational focus expected on Parata and IC/IV support as the European service model transitions from U.S.-based resources to local regional capability. The role requires independent judgment, strong communication, proactive escalation of recurring issues, and the ability to represent BD professionally with DHA pharmacy, IT and site leadership stakeholders. The successful candidate must be willing and able to complete BD-led product training, including U.S.-
based training where required, and to participate in hands-on shadowing and onboarding activities to build field readiness
Accountabilities & Job objectives:
The Field Service Engineer (FSE) will provide remote and on-site reactive service for BD Pyxis automated dispensing systems, Infusion technologies and Parata solutions located within U.S. Department of Defense / Defense Health Agency sites, including Military Treatment Facilities across Europe. The FSE will service hardware and software system components, support installation and upgrade activities, execute preventive maintenance where applicable, and participate in pre-installation testing, reconfiguration and documentation of technical issues. The role will also support the transition of Parata Mini preventive maintenance and service activities from U.S.-based resources to the European support structure, including preparation, field shadowing, documentation discipline and customer communication. The FSE is expected to identify recurring technical or environmental issues across sites, escalate them appropriately to BD leadership and program teams, and contribute to a reliable, sustainable support model for DoD/DHA customers.
Complete required BD product training for Pyxis ES, Parata and IC/IV technologies, including U.S.-based training where required, and apply learning through structured field shadowing and practical service support.
Provide professional, customer-facing support to DHA pharmacy, IT and site stakeholders, ensuring clear communication, timely follow-up and strong ownership of service outcomes.
Recognize patterns in recurring service, reliability or environmental issues across Military Treatment Facilities and escalate them through the appropriate BD service, program and leadership channels.
Support the regional transition plan for Parata Mini preventive maintenance and related service activities, including readiness preparation, tools/materials coordination, work order documentation and close-out discipline.
About you:
Must be a US Citizen with US Passport
Military (DOD) Field experience supporting medical or automation equipment in a healthcare setting a plus.
Must possess ability to obtain US DOD clearance and obtain CAC
Excellent customer and interpersonal skills at all levels.
Demonstrable analytical and problem-solving skills are essential.
Well organized, process oriented and diligent with an eye for detail and quality.
Working knowledge of PC hardware, windows operating systems and basic networking. Certifications a plus.
Flexible & adaptable with capability and willingness to embrace change.
Excellent presentation and communication
English should be mother language, additional language welcome
Good skills in MS Office
Driver License
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit https://bd.com/careers.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Required Skills
Optional Skills
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DEU Heidelberg - Tullastrasse
At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."
Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.
Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.
Salary Range Information
€65.000,00 - €99.125,00 EUR Annual
