Mainz, Germany | full time | Job ID: 11368
About the Role:
As the Manager IT Infrastructure Service Delivery - Hosting, you will ensure the end-to-end delivery, stability, and continuous improvement of BioNTech's on-premise and hybrid infrastructure services. Your expertise will be critical in managing compute, storage, backup, and datacenter facilities to support high availability, performance, compliance, and security across our IT services. Acting as the primary contact for internal stakeholders and external service providers, you will lead efforts in service level management, vendor performance optimization, incident resolution, and cost efficiency. This role is key to driving standardization, ITIL process maturity, and automation while enabling reliable integration of managed hosting services into BioNTech's operations
Your Contribution:
- Manage external service providers to ensure compliance with SLAs and optimal service delivery
- Oversee end-to-end infrastructure hosting services including compute, storage, backup, and datacenter facilities
- Define strategies and roadmaps aligned with IT and business objectives
- Ensure stable operation of datacenters and hosting platforms in on-premise and hybrid environments
- Collaborate across teams to establish hosting standards and patterns
- Drive process automation and tooling enhancements for efficient operations
A Good Match:
- Proven experience in IT Service Management and Service Delivery within infrastructure or datacenter operations
- Strong understanding of datacenter operations (power, cooling, physical security) and hosting technologies (servers, storage, backup)
- Familiarity with hybrid environments integrating public cloud hosting services
- Solid knowledge of ITIL processes including Incident Management, Change Management, and Service Level Management
- Expertise in vendor management including contract negotiation and cost optimization for infrastructure services
- Leadership qualities with a focus on fostering accountability and continuous improvement within teams
Your Benefits:
It's our priority to support you:
- Your flexibility: flexible hours | vacation account
- Your growth: Digital Learning | Performance & talent development | leadership development | Apprenticeships | LinkedIn Learning
- Your value: Your voice at the table | Culture on an equal footing | Opportunities to shape & impact | Support for your full potential
- Your health and lifestyle: Company bike
- Your mobility: Job ticket | Deutschlandticket
- Your life phases: Employer-funded pension | Childcare
Apply now - We look forward to your application!
Apply to our Mainz, Germany location by sending us your documents via our online form. For any questions, contact our talent acquisition team on: + 49 (0) 6131-9084-1291 (Monday-Friday from 1 PM to 3 PM CET).
Job ID 11368 (please always specify if you have any questions)
By submitting your application, you acknowledge that a background check will be conducted as part of the recruitment process in accordance with applicable laws and regulations. If you are considered for the position, BioNTech will conduct the background check through our service provider ‘HireRight’. You will be informed accordingly by your BioNTech-Recruiter.
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BioNTech, the story
At BioNTech, we are more than just a biotechnology company – we are a community of innovators, scientists, and leaders dedicated to revolutionizing medicine by translating cutting-edge science into survival. Your contributions here have the potential to improve the health of people worldwide, especially by addressing diseases with high medical needs like cancer and various infectious diseases.
Experience a dynamic workplace that embraces diversity in all its forms. We foster innovation, encourage creativity, and develop business strategies driven by our shared passion for advancing medicine.
Working at BioNTech means striving to achieve medical breakthroughs while growing your career in a meaningful way. Apply today and become part of a mission that has the potential to change lives around the world.
BioNTech does not tolerate discrimination, favoritism or harassment based on gender, political views, religion or belief, nationality, ethnic or social origin, age, sexual orientation, marital status, disability, physical appearance, health status or any other physical or personal characteristics. BioNTech is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer. The main thing is that you suit us, and we suit you!
BioNTech - As unique as you
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