20 beste Stellen als data science team lead in münchen, by – aktuell auf Personalsuche

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Direkt bewerben

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IT Support Team Lead (m/f/d)

Ontime Courier GmbH -
München

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Details zur Stelle

Vollzeit

Leistungen

Gleitzeit
Flexible Arbeitszeiten

Qualifikationen

TCP
Management-Erfahrung
Technischer Support
Bachelor
CompTIA Network+
Erfahrung mit Netzwerken
SharePoint
SIEM
TCP/IP
Cyber Security
CompTIA Security+
Führungserfahrung
Intune

Vollständige Stellenbeschreibung

Location: Munich/Berlin | Full-time | Permanent

About us

Life Couriers is a purpose-driven logistics company specialized in healthcare and life science transportation. We ensure that critical medical shipments reach their destination safely, reliably, and on time. Our work has a real impact — every day.

We combine operational excellence with a strong team culture, short decision-making paths, and a modern IT environment that supports our growing international organization.

Your Responsibilities

Lead and mentor a small team of support technicians, including training, performance reviews, and skill development
Manage support tickets end-to-end, ensuring SLA compliance, prioritization, and proper escalation
Triage incoming requests and communicate proactively with users, providing timely updates
Deliver 2nd and 3rd line support for end-user devices (desktops, laptops, printers, mobile devices)
Troubleshoot Microsoft environments (Microsoft 365, Teams, Exchange, SharePoint) and diagnose as well as resolve complex hardware issues
Identify and escalate network-related issues (firewalls, switches, VPNs, wireless) to system administrators
Support IT security incident response and ensure GDPR-compliant data handling and processes
Maintain documentation and knowledge base, improve ITSM processes (Freshservice/Freshdesk), and collaborate with cross-functional teams while providing bilingual (German/English) user support

Your Profile

5+ years of hands-on IT support experience, including at least 2 years in a senior or lead role, with proven team leadership or people management experience
Bachelor’s degree in IT or a related field (e.g., Computer Science, Cybersecurity, Information Technology) and good understanding of GDPR in IT operations
Strong expertise in Microsoft technologies (Microsoft 365, Intune, Teams, Exchange) and endpoint management
Solid knowledge of networking and security concepts (TCP/IP, VLANs, routing, firewalls, VPNs) and experience in troubleshooting hardware and device issues
Fluent in German and English, with the ability to provide technical support and documentation in both languages

Nice to Have (Preferred Qualifications):

Relevant certifications (e.g., Microsoft 365, CompTIA Network+/Security+, Cisco CCNA)
Experience with ITSM tools (e.g., Freshservice, Freshdesk)
Familiarity with SOC/SIEM tools or incident response processes

What We Offer

Flexible working model including home office options and flexible working hours (flextime)
30 days of annual leave
A flat hierarchy with short decision-making paths and a highly collaborative team culture
Access to employee benefits such as Wellpass or Sodexo
A purpose-driven company environment, contributing to meaningful healthcare logistics at Life Couriers
A modern, supportive workplace where your ideas and impact truly matter

Application

Have we sparked your interest? We look forward to receiving your application!

Please send your complete application (CV, cover letter, references), including your salary expectations and earliest possible start date, to: [email protected]

Your contact person: Andrea Wiedeburg-Nußer (HR Manager)

We welcome applications from all backgrounds, regardless of gender, nationality, ethnic or social origin, religion, disability, age, or sexual orientation.

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