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Global Service Process Manager (m/f/d)

IPG Photonics GmbH & Co. KG
Burbach

Direkt bewerben

Details zur Stelle

Vollzeit

Qualifikationen

Prozessverbesserung
Informationssysteme
Microsoft Dynamics 365
Bachelor
Wirtschaft

Vollständige Stellenbeschreibung

IPG Photonics Corporation is a world leader in the manufacture of fiber laser sources and laser systems. IPG products are used primarily in materials processing and a wide variety of other applications. Our mission is to make fiber laser technology the tool of choice in industrial production. As an international company, we have been developing and producing sophisticated high-tech solutions for more than 30 years with over 5,000 employees worldwide.

For our Global Service Organization, we are looking for a qualified candidate to join us as

Global Service Process Manager (m/f/d)

Your responsibilities:

Own and continuously improve the global Service Quote-to-Cash process across CRM and ERP systems
Define and govern global service processes, standards, KPIs, and best practices to ensure consistency across all regions
Lead process design and represent Global Service in ERP harmonization and digital transformation initiatives
Drive governance of installed base and master data to ensure data quality, reporting accuracy, and operational efficiency
Partner with Service, Finance, Supply Chain, and IT to optimize pricing, spare parts, and end-to-end service processes
Identify opportunities to simplify, standardize, and automate workflows using Microsoft Dynamics 365 and Power Platform
Establish change management, documentation, and training frameworks to support global process adoption

Your profile:

Bachelor's degree in Business, Engineering, Information Systems, or a related field
Experience in global service operations, business process management, or transformation programs
Proven ownership of Quote-to-Cash processes in a service or aftermarket environment
Strong knowledge of Microsoft Dynamics 365 (CRM and/or Finance & Operations) or comparable ERP/CRM platforms
Experience leading ERP harmonization or enterprise system transformation projects
Strong analytical, stakeholder management, and process improvement skills
Ability to influence cross-functional global teams without direct authority
Fluent in English; additional languages are an advantage

Our offerings:

A collaborative and international working environment in a successful high-tech company
Competitive compensation package consisting of an attractive monthly salary, annual bonus, vacation pay, and Christmas bonus
Modern workplace with innovative technologies
Professional development opportunities within a global organization
Exciting benefits and access to discounts with the corporate benefits program

If you are looking for an interesting and challenging position, surrounded by people who share your technical interests, please apply by sending your CV in English. Please also attach documents proving your education and indicate the earliest possible starting date. References from previous employers are welcome.

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Location:

Burbach, Germany

Hours:

fulltime

Start:

immediately

[email protected]

IPG Photonics GmbH & Co. KG

Carl-Benz-Str. 28
57299 Burbach

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