Company Description
TOPdesk is an international Software company specializing in service management with 700 employees in 8 countries and 5,000 customers worldwide. We are looking for a Virtual Events Manager (m/f/d)*.
What are you going to do as Virtual Events Manager?
You'll build and own TOPdesk's global webinar and virtual events program – from the ground up. This is a rare opportunity to define the strategy, set the standards, and create a repeatable, scalable engine that generates pipeline, deepens customer relationships, and builds TOPdesk's presence globally.
You'll work in close partnership with Demand Generation, Product Marketing, Field Marketing, and our Commercial teams. You'll be the connective tissue that turns great ideas, product stories, and market expertise into live experiences that move people and pipeline.
Job Description
You won't just run webinars. You'll build a program.
1) Build the webinar program from the ground up
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Define the strategy, cadence, and formats for TOPdesk's global webinar and virtual events program
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Design a tiered event model – from thought leadership webinars and product demos to partner sessions and customer spotlights
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Create repeatable playbooks, templates, and processes that the wider marketing team can use and scale
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Own the full event lifecycle: concept, promotion, production, follow-up, and reporting
2) Drive pipeline and revenue impact
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Collaborate with Demand Generation to align webinar programs with campaign priorities and pipeline goals
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Partner with Commercial teams to ensure events support the buyer journey and hand off qualified attendees effectively
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Build a consistent pre-event and post-event nurture motion in close coordination with Rev Ops
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Track and report on pipeline contribution, influenced revenue, and attendee engagement metrics
3) Partner with Product Marketing and Field Marketing
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Work with Product Marketing to translate product launches, positioning, and competitive differentiators into compelling webinar content
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Collaborate with Field Marketing on regional activation – adapting global programs for local markets and audiences
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Support field teams in running virtual events that complement in-person activities (roadshows, user groups, trade shows)
4) Own the attendee experience
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Design engaging, high-quality virtual event experiences – not just slide decks with a presenter
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Ensure consistent brand experience across all digital events and virtual touchpoints
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Gather attendee feedback and continuously improve the format, content, and production quality
5) Build measurement and optimisation into everything
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Establish clear KPIs and a reporting framework for the webinar program
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Partner with Rev Ops to ensure event data flows cleanly into CRM and attribution models
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Analyse attendance patterns, engagement rates, and conversion data to improve future performance
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Share learnings and best practices across the marketing team
What you'll own
Program and strategy
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Full ownership of TOPdesk's global webinar and virtual events program
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The event calendar, format strategy, and content mix
Vendor relationships and platform management
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Performance and reporting
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Webinar pipeline contribution and influenced revenue reporting
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Registrant-to-attendee conversion rates, engagement benchmarks, and post-event conversion metrics
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A regular cadence of insights shared back to Marketing leadership and Commercial stakeholders
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A clear global webinar strategy is in place and aligned with Demand Generation and Product Marketing priorities
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The first series of webinars has launched, with a repeatable format and a growing audience
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Program is visibly contributing to pipeline and commercial goals
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Cross-functional partners (Demand Gen, Product Marketing, Field Marketing, Sales) are actively involved and see the webinar program as a channel they want to invest in
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A content library of on-demand recordings is being built and repurposed across marketing channels
What success looks like (in the first 6–12 months)
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A clear global webinar strategy is in place and aligned with Demand Generation and Product Marketing priorities
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The first series of webinars has launched, with a repeatable format and a growing audience
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Program is visibly contributing to pipeline and commercial goals
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Cross-functional partners (Demand Gen, Product Marketing, Field Marketing, Sales) are actively involved and see the webinar program as a channel they want to invest in
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A content library of on-demand recordings is being built and repurposed across marketing channels
Qualifications
Are you our new Virtual Events Manager?
Required experience and strengths
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Proven experience building or scaling a B2B webinar or virtual events program in a SaaS environment
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Strong project management skills with the ability to manage multiple events in parallel across different markets
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Experience working closely with Demand Generation, Product Marketing, and Sales teams
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Hands-on experience with webinar and virtual event platforms (ON24)
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Comfort with marketing data – you can set up reporting, interpret results, and use them to make decisions
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Excellent communication and stakeholder management skills
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A bias for action and a builder's mindset – you don't wait for perfect conditions to get started
Nice to have
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Experience with ITSM, enterprise software, or a technical B2B audience
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Familiarity with Salesforce or HubSpot for campaign tracking and pipeline reporting
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Experience managing or collaborating with external agencies or production vendors
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Multi-region or global marketing experience
Additional Information
What we offer
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Job security: Permanent employment contract
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Remote work: Option to work up to 50% remotely
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Compensation: Holiday bonus, special payments, monthly tax-free benefits in the form of a Mastercard, corporate benefits
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Flexible working models: Full-time and part-time positions, flexible working hours
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Vacation: 30 days of annual leave
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Onboarding: Comprehensive onboarding program and structured training with a dedicated buddy
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Family friendliness: Flexible parental leave arrangements, family-friendly leadership, support for caregiving responsibilities
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Culture: Informal “du” culture, open and collaborative work environment in an international setting
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Development: Individual training opportunities, language learning platform Babbel, and e-learning platform Udemy
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Health & well-being: OpenUp, Wellhub, and in-office massages
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Mobility: Free parking, bicycle parking, bike leasing, and a public transport ticket
You can find a complete list of our benefits here.
Are you interested?
Then we look forward to receiving your compelling application, including your salary expectations, via the application form below.
If you have any questions, your contacts Fabienne Even and Michelle Dhom will be happy to assist you via email at [email protected] or by phone at +49 (0) 63162400-444.
Please note that this email address is intended exclusively for inquiries – applications cannot be submitted through it.
* We welcome applications from all interested parties, regardless of their ethnic and social background, age, religion, gender, disability, and sexual orientation or identity.
