Senior Specialist Retail Operations - AI Transformation (m/f/d)
Media-Saturn Deutschland GmbH —Ingolstadt
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(Senior) Specialist Customer Payments - Schwerpunkt Consumer Finance (m/w/d)
Media-Saturn Deutschland GmbH —Ingolstadt
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(Senior) Specialist Customer Payments - Schwerpunkt Consumer Finance (m/w/d)
Media-Saturn Deutschland GmbH —Ingolstadt
Wir haben Spaß und wir wollen inspirieren. (Wettbewerbs- & Erfolgs-) Analyse und Aufbereitung in Bezug auf Consumer Finance & Payment-Services.
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Senior Specialist Retail Operations - AI Transformation (m/f/d)

Media-Saturn Deutschland GmbH -
Ingolstadt

Direkt bewerben

Details zur Stelle

Vollzeit

Qualifikationen

Prozessverbesserung

Vollständige Stellenbeschreibung

Ready for a job where you look forward to Monday?
Let's Go!

Senior Specialist Retail Operations - AI Transformation (m/f/d)

For us „Let’s Go!“ is not just a slogan, it is an attitude. We love technology and we want to excite. We have fun and want to inspire. Our customers and our teams. That’s why we are looking for people who share this spirit. People who are passionate about creating the shopping experience of the future together with 50.000 colleagues across Europe.

Your tasks

Implementation of AI transformation initiatives across customer experience, Agentic Commerce and customer care
Translation of operational retail challenges into AI use cases, requirements and execution plans
Integration of practical retail expertise into the design of scalable AI solutions
Cross-functional collaboration with business, operations, data, AI, product and technology teams
Support of pilots and testing with employees, customer-facing processes and in stores / warehouses / MMS locations
Coordination of activities, milestones, dependencies and follow-up actions
Collection and translation of customer and employee feedback into concrete improvements
Preparation of business cases, KPI definitions and impact assessments
Tracking of implementation progress and identification of operational challenges
Preparation of stakeholder updates, documentation and decision materials
Support in scaling successful AI solutions across stores, countries and business units

Your profile

Several years of experience in retail operations, supply chain, store operations, customer service, transformation or a related field
Practical experience with customer-facing or operational retail processes
Strong understanding of real-life retail processes and operational challenges
Good understanding of AI, Agentic AI, digital transformation and customer experience
Initial experience in transformation, digitalization, process improvement or technology initiatives
Ability to translate operational challenges into structured requirements and actionable solutions
Hands-on mentality with a strong focus on execution and measurable business impact
Confidence in working across business, operational and technical teams
Structured, proactive and independent way of working
Strong communication and stakeholder coordination skills
Willingness to visit warehouses, stores, engage with operational teams and test solutions in real environments
Fluency in English and German; additional languages advantageous

What's in it for you?

International teams & exciting tasks

30 days vacation & company pension plan

Employees discount & Fitness Collaborations

Training & Education

Open corporate culture & Teamwork

Mobile work (50/50)

About us

The Data & AI Transformation team owns & drives the implementation and adoption of high-impact, strategic AI solutions across MediaMarktSaturn. We connect business and operational needs with data, AI and technology capabilities to create measurable value. Our focus is on turning strategic AI opportunities into scalable solutions that improve the experience of customers and employees across stores, channels and countries.

Our best solutions arise when diverse perspectives come together. Diversity is key to achieving our vision of becoming the Experience Champion in Consumer Electronics. We value diversity, promote equal opportunities, and foster inclusion – join our team!

Your HR contact

Lea Theresa Ellerich

Direkt bewerben

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Senior Specialist Retail Operations - AI Transformation (m/f/d)

(Senior) Specialist Customer Payments - Schwerpunkt Consumer Finance (m/w/d)

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(Senior) Specialist Customer Payments - Schwerpunkt Consumer Finance (m/w/d)

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Ich möchte aktuelle Job-E-Mails für Stellen als senior customer service specialist in ingolstadt, by erhalten

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Ready for a job where you look forward to Monday? Let's Go!

Senior Specialist Retail Operations - AI Transformation (m/f/d)

Your tasks

Your profile

What's in it for you?

About us

Your HR contact

Ready for a job where you look forward to Monday?
Let's Go!