7 beste Stellen als service desk analyst in hessen – aktuell auf Personalsuche

Service Desk Analyst
Amerikanische Botschaft Berlin —Frankfurt am Main
- 58.423 € pro Jahr
- Vollzeit
- Informatik
- Bachelor
- Marketing
- Reisekostenerstattung
12 Std.
Senior Application Support Engineer
SEFE Securing Energy for Europe GmbH —Kassel
- Vollzeit
- CRM-Software
- Azure
- Informatik
- Flexible Arbeitszeiten
Service Analyst
WallStreetDocs —Frankfurt am Main
- Vollzeit
- APIs
- Finanzdienstleistungen
Werde IT Support Specialist (m/w/d), Quereinsteiger willkommen!
Syntex GmbH —Wetzlar
- Vollzeit
- Homeoffice
- Weiterbildungsprogramme
Direkt bewerben
14 Tage
IT Service Delivery Analyst (m/w/d) - unbefristet
Stellantis Bank SA —Neu-Isenburg
- Vollzeit
- Microsoft Office
- Erfahrung mit Netzwerken
- SharePoint
Quereinsteiger gesucht: Fachinformatiker für Systemintegration (IHK) (m/w/d)
Syntex GmbH —Frankfurt am Main
- Vollzeit
- Homeoffice
- Weiterbildungsprogramme
Direkt bewerben
2 Tage
Dein Neustart als Fachinformatiker für Systemintegration (IHK) (m/w/d)
Syntex GmbH —Gießen
- Vollzeit
- Homeoffice
- Erfahrung in der IT
- Weiterbildungsprogramme
Direkt bewerben
2 Tage

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Service Desk Analyst

Amerikanische Botschaft Berlin -
Frankfurt am Main

Jetzt bewerben

Details zur Stelle

Vollzeit
58.423 € pro Jahr
vor 12 Stunden

Leistungen

Reisekostenerstattung

Qualifikationen

Informatik
Informationssysteme
Bachelor
Marketing

Vollständige Stellenbeschreibung

Hiring Path:

Custom Announcement (not open to the public)

Who May Apply/Clarification From the Agency:

This position is open to:

U.S. Citizen Eligible Family Members (USEFMs) - All Agencies
U.S. Citizens Only / All Sources

For USEFM - FP grade is 07. Actual FP salary authorized by Washington D.C.

Security Clearance Required:

Public Trust - Background Investigation

Appointment Type

Temporary

Appointment Type Details:

Not to exceed 5 years

Marketing Statement:

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Summary:

The U.S. Mission in Frankfurt, Germany is seeking eligible and qualified applicants for the Service Desk Analyst in the Diplomatic Technology office.

Supervisory Position:

Relocation Expenses Reimbursed:

Travel Required:

Not Required

Duties

The Service Desk Analyst (SDA) is the face of the Diplomatic Technology (DT) office and is responsible for front-line response
to both internal and external customer queries, both in person at the service desk and through remote channels such as
telephone, email, chat, and self-service request forms. As part of the DT systems support team, provide Tier 1 operational
support to the customer, perform ticket triage, troubleshoot Tier 1 technical and multimedia issues, and handle resulting
incidents and service requests using the incidentmanagement and request fulfillment processes in line with established
targets and objectives. Perform limited systems administrator functions such as network and enterprise application account creation and
management. Collaborate with cross-functional teams to address complex technical issues. Assist in network security
measures and provides user education on information security best practices. Issue and manage loanable property,
including laptops, radios, and tablets, and provide ad-hoc training to users. Participate in OT initiatives as assigned.

Qualifications and Evaluations

Requirements:

All selected candidates must be able to obtain and hold a:

Public Trust security clearance.

All selected candidates will be subject to a background investigation.

Selected candidate must be able to begin working within a reasonable period of time upon receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Education Requirements:

Bachelor's degree in Computer Science, Information Systems, Electronic Engineering, Library and Information Sciences, or Audio/Visual Communications and Technology is required.

Please address this factor in your ERA application under Education.

Evaluations:

You will be evaluated against the qualifications and requirements in this vacancy announcement.
You may be asked to complete a pre-employment language or skills test.
You must complete the application form and provide the required documents. Your application must address all the position qualifications and requirements including education, experience, language, and any knowledge/skills/abilities listed. If you fail to submit a complete application, then your application may be disqualified for this position.

Qualifications:

Experience:

A minimum of 6 months experience in IT operations or providing Tier 0/1 IT support.

Please address this factor in your ERA application under Major Duties and Responsibilities.

Language:

English - Good working knowledge: speaking, reading, writing.

This will be tested.

Please address this language requirement in your ERA application.

Benefits and Other Info

Benefits URL:

Review our Benefits

Agency Benefits:

Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Germany may receive a compensation package that may include health, separation, and other benefits.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

For Eligible Family Member (EFM) applicants, benefits should be discussed with the HR Office. The pay plan is assigned by the HR Office and confirmed by Washington, D.C.

Other Information:

HIRING PREFERENCE SELECTION PROCESS:

A hiring preference is extended to eligible and qualified applicants in the order listed below. It is essential you accurately describe your status in your application, failure to do so may result in a determination that you are not eligible for a hiring preference.

HIRING PREFERENCE ORDER

Appointment Eligible Family Member (AEFM) / U.S. citizen Eligible Family Member (USEFM) who is a preference-eligible U.S. Veteran*

AEFM / USEFM

Foreign Service (FS) on Leave without Pay (LWOP) and Civil Service (CS) with reemployment rights **

IMPORTANT: US citizen Eligible Family Member (USEFM) applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”) preferably Member Copy 4, Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all FS employees on LWOP and CS with re-employment rights back to their agency or bureau.

For complete definitions of AEFM, USEFM, EFM, Member of Household, etc., please visit the 3 FAM 7210 Definitions.

ADDITIONAL EMPLOYMENT CONSIDERATIONS

The following apply to EFMs, USEFMs, and AEFMs only:

Candidates with a hiring preference who have already accepted a conditional offer of employment may NOT be extended a second conditional offer of employment unless and until they withdraw their candidacy for the first position in writing.

The following apply to Locally Employed (LE) staff only:

Current employees serving a probationary period are not eligible.

Current employees with an Overall Summary Rating of Needs Improvement, Unsatisfactory, or an MBC score of less than 100 points on their most recent Employee Performance Report are not eligible.

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Erweiterte Suche

service desk analyst Jobs in hessen

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IT Service Delivery Analyst (m/w/d) - unbefristet

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Dein Neustart als Fachinformatiker für Systemintegration (IHK) (m/w/d)

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