HOUSEKEEPING MANAGER (m/f/d)
Heidelberg Marriott Hotel
Begin. Belong. Become.
Be empowered.
- Begin: Structured onboarding program & “Be our Guest” program
- Belong: A diverse and international team, flat hierarchies with quick decision-making and regular feedback
- Become: Wide range of internal & external trainings, individual development plans, excellent career opportunities and transfer options within our sister hotels
- Be balanced: Permanent contract, consideration of your scheduling preferences, predictable working hours and overtime compensation
- Be connected: Numerous employee events & team-building activities to strengthen our team spirit
- Be honored: Upsell program, Christmas and holiday bonuses, appreciation rewards, employee referral program and capital-forming benefits, discounted stays and F&B discounts in over 8,000 Marriott hotels worldwide
- Be well: Various wellbeing & (mental) health initiatives, healthy and delicious meals in our staff canteen, partnership with the fitness provider “Pfitzenmeier”, and opportunities for social engagement
Be you.
As a Housekeeping Manager (m/f/d), you are responsible for one of the most important departments in our hotel. Together with your team, you ensure that the hotel always presents itself at its very best. With your eye for detail and high quality standards, you create the foundation for outstanding guest experiences.
Your role – Quality, Organization & Responsibility
- Overall responsibility for the Housekeeping department, ensuring the highest standards of cleanliness and quality
- Plan, manage and coordinate daily housekeeping operations, including external contractors
- Ensure compliance with brand standards and internal quality guidelines and continuously improve them
- Conduct inspections of guest rooms, VIP rooms and public areas to maintain an exceptional appearance
- Manage resources efficiently and optimize operational processes
- Work closely with other departments and the management team as a key interface within the hotel
- Handle administrative tasks in the housekeeping office, including reporting and documentation
- Coordinate maintenance activities, create repair requests and ensure proper follow-up
- Manage lost & found processes according to internal procedures
- Support onboarding of new employees and contribute to the development of your team
Be able.
- Several years of experience in Housekeeping, ideally in a supervisory or managerial role
- Strong attention to detail and high quality standards
- Excellent organizational skills and ability to manage multiple priorities simultaneously
- High service orientation and sense of responsibility
- Experience with external service providers is an advantage
- Good command of German and English
Be connected.
We look forward to getting to know you! If you have any questions, please feel free to contact our representative Sonia Oliveira via email:
[email protected]
Be inspired.
Our hotel on Instagram: @heidelbergmarriott
Marriott Careers on Instagram: @marriottkarriere
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability, origin, religion, sexual orientation, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
