20 beste Stellen als airbus customer service in hamburg – aktuell auf Personalsuche

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Operations Lead Onsite Support - Airbus (m/w/d)

Collins Aerospace -
Hamburg

Jetzt bewerben

Details zur Stelle

Vollzeit
vor 1 Tag

Leistungen

Firmenfahrrad-Leasing

Qualifikationen

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Management-Erfahrung
Führerschein Klasse B
Microsoft Office

Vollständige Stellenbeschreibung

Date Posted:

2026-06-01

Country:

Germany

Location:

DE-HH-HAMBURG-040 ~ Focksweg 36 ~ FOCKSWEG 36, Rm 1

Position Role Type:

Unspecified

At Collins Aerospace, we work side by side with our customers to solve the toughest challenges in the aviation industry, driven every day by our ambition to redefine aerospace. We combine world-class expertise with a broad portfolio and an unmatched commitment to our customers. At our core, high-level engineering excellence meets outstanding quality.

To ensure our production capabilities, drive continuous improvement, and shape the future of manufacturing, we are looking for you as…

OSS Operations Lead, Airbus (m/w/d)

Reporting to: Manager, Collins Aerospace Interiors OSS, Hamburg

Location: Hamburg, Onsite

This position initially runs as an 18-month contract

Summary

Management of a team and individual contributors to ensure OSS (onsite support) performance in line with customer milestones and in alignment with Airbus and Collins practices and procedures.

Key Responsibilities

Manage operational reactivity in line with Collins contractual obligations while driving continuous improvement
Forecast, plan, and manage resources to ensure sufficient capacity and efficiency for current and upcoming aircraft programs
Prepare for and attend Airbus control room meetings; coordinate with other OSS functions as required
Engage with internal and external stakeholders, managing escalations and providing feedback to leadership
Ensure compliance with MRB processes
Lead and drive efficient performance of a team of Station Coordinators and Technicians at the Airbus FAL Hamburg in alignment with RTX Leadership Behaviors

People Management:

Set clear expectations and manage performance and behavior in line with RTX policies and local requirements
Maintain regular communication with direct reports (coaching, 1:1s, skip-level meetings)
Ensure accurate time and attendance tracking
Escalate people, performance, training, and behavioral issues as appropriate
Redeployment of staff to other priorities to support daily execution as required by business demands.
Ensuring team adherence to all company and local security, health, and safety policies.
Ensuring the workmanship, processes and methods executed by the team meet quality standards, conform to definition, and meet customer expectations.
Ensure all necessary documentation is correct and completed for work carried out by the teams.
Accountable for ensuring consistent and accurate maintenance of the Collins database
Ensuring staff skill matrices are up to date, all mandatory training requirements are met, and any gaps are reported accordingly

REQUIREMENTS

Very high level of autonomy, accountability, and quality awareness
Strong team spirit and resilience
University degree in a technical field plus 3 years of experience, or equivalent combination of education and/or experience
Experienced in effective and positive people management
Experience working with Engineering drawings
IT literate – basic understanding of Microsoft Office software (Word, Excel, PowerPoint)
Up to 15% of international travel required
Fluency in English and German (C1+)
Effective verbal and written communication at all levels of organization
Valid driver’s license (Class B)

PREFERRED QUALIFICATIONS

Familiarity accessing and using engineering information from Collins Interiors system (Teamcenter).
Knowledge of MRP systems (SAP preferable)
Completion of industry recognized Health & Safety courses
Knowledge of Airbus processes and systems

What we offer:

An international company with extensive expertise in the aviation industry
A unique and highly committed team
Attractive compensation with above-average allowances for weekends and public holidays
Holiday and Christmas bonus
30 days of annual leave
Company-sponsored medical care
Company pension scheme
Access to chiropractic services
Bike leasing program (JobRad)

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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