20 beste Stellen als team lead customer support in hamburg, hh – aktuell auf Personalsuche

Senior Manager / Team Lead (m/f/d) Process Excellence - limited to 24 months
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Senior Manager / Team Lead (m/f/d) Process Excellence - limited to 24 months

Hapag-Lloyd AG -
Hamburg

Jetzt bewerben

Details zur Stelle

Leistungen

Betriebsarzt/Betriebsärztin
Firmenfahrrad-Leasing
Flexible Arbeitszeiten

Qualifikationen

Six Sigma
Agile
Prozessmanagement
Führungserfahrung

Vollständige Stellenbeschreibung

Description

As the Team Lead (m/f/d), you will play a crucial role in leading and managing one of our Process Excellence teams, ensuring the successful execution of our roadmap. Your focus will be on delivering tangible improvements, optimizing end-to-end processes, and driving a culture of continuous improvement.

CorporateDescription

Hapag-Lloyd is one of the worldâ€™s leading liner shipping companies, connecting businesses and people across more than 600 ports worldwide . With a fleet of over 300 modern container ships and a vessel capacity of 2.5 million TEU , we keep global trade moving reliably every day.
Our global network spans 140 countries , 400 offices , and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, highâ€‘quality service across continents and to support our customers in even the most complex supply chains.
When you join us, you become part of more than 18,000 colleagues working across borders, functions, and cultures, to not only to deliver quality for our customers, but to create innovation and opportunities across roles, regions, and perspectives.
We believe that every exploration is a chance to grow, and every port is a place to belong.

Your Journey, Our Horizon

OrganizationDescription

Exciting challenges, real responsibility, and the opportunity to make your own ideas visible in a wide range of projects
Individual development through our Hapag-Lloyd LEARNING CAMPUS, international perspectives, and mentoring programs that genuinely advance your career
Attractive compensation (13 monthly salaries + vacation pay) as well as strong social benefits in a financially stable company
At least 28 days of vacation, flexible working hours, capital forming benefits, and a future oriented pension plan (MYPENSION)
A modern hybrid work model (3 days office / 2 days remote) and a workplace in a prime downtown location at Ballindamm
Mobility benefits such as subsidies for public transportation, as well as bicycle leasing via JobRad
Comprehensive health and sports offerings (e.g., yoga, sailing, company doctor) plus EGYM Wellpass
A company restaurant with freshly prepared meals every day and a coffee bar with a wide selection

Please use our online tool for applying with us.

We ask staffing consultants and recruiting firms to refrain from sending us unsolicited profiles and CVs of potential candidates for this or other positions advertised on our website.

Qualifications

Proven leadership experience in Business Process Management or Continuous Improvement, with a track record of delivering measurable benefits
Ability to build and execute strategic roadmaps, converting them into prioritized initiatives
Strong analytical skills and proficiency in Lean Six Sigma (DMAIC/Kaizen) methodologies
Understanding of Process Mining and its application in process optimization, with experience in leveraging technical tools (e.g. RPA, ODM/workflow tools)
Experience in leading cross-functional transformation projects with senior stakeholders, ideally in shipping, logistics, or maritime industries
Excellent people leadership skills, including talent development and team culture building
Exceptional communication and stakeholder management abilities in a global context
Independent and results-oriented work style, with high ownership and resilience

Responsibilities

Lead and develop a high-performing Process Excellence team, fostering a delivery-oriented mindset
Translate strategic priorities into actionable initiatives, setting clear milestones and measurable outcomes
Deliver process improvements across various dimensions, including cycle time, cost, quality, and customer experience
Implement an agile operating model, ensuring efficient prioritization, decision-making, and benefit tracking
Identify root causes, redesign processes, and scale best practices globally across regions and functions
Steer performance with data-driven insights, establishing KPIs and governance frameworks
Apply Lean Six Sigma and Process Mining techniques to detect and quantify process bottlenecks
Lead cross-functional improvement programs and drive automation initiatives, from business case development to successful implementation

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Erweiterte Suche

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Ich möchte aktuelle Job-E-Mails für Stellen als team lead customer support in hamburg, hh erhalten

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