Company Description
CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
Job Description
The Opportunity:
The Senior Supply Chain Analyst is responsible for the end-to-end operational performance, cost control and risk management of outbound transportation for the DACH/EE EMEA Export markets. The role provides the link between the market, Distribution Centre (DC), Transportation Management System (TMS) team, carriers, Customer Fulfilment and Procurement. It ensures orders are released, planned, tendered, collected and delivered in line with agreed processes, contracted rates and service metrics. The role uses data and operational insight to identify risks, challenge underperformance and drive corrective actions that protect customer service and freight cost. This role shifts fully operational during quarter ends and peak period(Sept- December) which demands a high amount of flexibility during weekend availability. Operational tasks consist of being supportive of driving need for truck capacity and troubleshooting all fronts in Order to Delivery tasks.
What Your Impact Will Be:
Market and transportation performance management :
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Own and review market performance across OTIF, delivery adherence, collection adherence, gross tender performance and carrier net performance against agreed targets.
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Check that the TMS team is operating in line with agreed processes, work instructions and escalation routes, and address recurring process gaps.
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Run regular performance reviews with TMS, carriers, the DC, Customer Fulfilment and wider Supply Chain teams; agree actions, owners and timelines.
Carrier, lane and capacity risk management :
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Assess lane-level capacity and service risks, including carrier capability, equipment or driver constraints, and recommend mitigation or movement to secondary carriers.
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Escalate non-performing carriers, support recovery plans and contribute to carrier selection, onboarding and deallocation decisions with Procurement.
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Maintain visibility of market and customer complexities, including delivery requirements, booking processes, lead times, customs needs and seasonal volume changes.
Rates, cost control and audit compliance:
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Work with Procurement to ensure contracted, spot and accessorial rates are available, accurate and implemented before operational go-live.
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Verify that market lanes are moved in line with the agreed rate audit and carrier allocation; investigate deviations and highlight financial or service risks to the business.
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Track freight spend, base rates, fuel, spot costs, accessorial charges, claims, penalties and chargebacks; challenge avoidable or unsupported costs.
Operational execution and exception management :
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Collaborate with the DC, TMS team and carriers to support timely order release, shipment creation, tender acceptance, collection and delivery.
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Act as the primary market contact for outbound transport exceptions and coordinate fast resolution of failed collections, delivery delays, missing capacity or documentation issues.
Additional accountabilities:
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Ensure timely Proof of Delivery (POD) and relevant delivery documentation are obtained from carriers.
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Analyse root causes across the end-to-end order cycle and implement corrective and preventive actions.
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Provide market intelligence, data insight and business requirements to Procurement for tenders, carrier reviews and sourcing decisions.
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Identify and lead continuous improvement and cost-saving initiatives while protecting service and operational resilience.
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Run local monthly business reviews (MBRs) with Customer Fulfilment, TMS, the DC and wider Supply Chain stakeholders, with clear actions, owners and due dates.
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Conduct weekly carrier performance reviews against agreed operational and strategic targets, including OTIF, collection adherence, delivery adherence, gross tender performance and carrier net performance.
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Drive continuous improvement across carrier performance, DC execution and customer-service gaps, supported by root-cause analysis and corrective actions.
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Suppress avoidable accessorial charges through detailed data analysis, rate validation and direct coordination with carriers, TMS and Procurement.
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Support Procurement with market intelligence and business insights to improve carrier selection and participate in onboarding replacement carriers where recovery plans are unsuccessful.
Qualifications
What We’re Looking For:
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4+ years of experience in Supply Chain, Transportation, or a related field, preferably within the FMCG industry.
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Solid experience in supply chain or transportation operations, ideally supporting multiple markets and external carriers.
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Strong analytical capability with advanced Excel skills; confident using performance reports, transport data and cost information.
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Working knowledge of TMS processes, carrier tendering, collection and delivery performance, freight rates and transport exception management.
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Strong communication, stakeholder management and influencing skills across internal teams and external partners.
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Organized, autonomous and able to prioritize operational issues while maintaining accuracy, consistency and ownership.
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Familiar with ( Powerbi, Oracle TMS, Isis- AS400 IBM)
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Fluency in English and German (minimum B2 level) is required.
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Bachelor’s degree in supply chain, Logistics, Business or a related discipline, or equivalent relevant experience.
Additional Information
What We Offer:
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Gross annual salary range of EUR 68,720 - EUR 81,605
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Bonus scheme: Participation in Mattel Incentive Plan (MIP) with the target of 7.5% of base salary, payout is determined by company and individual performance results
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Paid time off: 30 vacation days + 2 x 0,5 Mattel Days (company day off)
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Holiday allowance
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Hybrid working set-up
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Commuting benefits: 70% reimbursement of public transport tickets or one-way travel allowance for EUR 0,13/km based on days worked on-site.
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Meal vouchers
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Subsidized EGYM Wellpass membership
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Employee assistance program: Access to Modern Health, Headspace, and Maven
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Pension plan and saving scheme
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Toy discount
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Family benefits program: 24 weeks off (for 1st caregiver) or 12 weeks off (for co-parent) fully paid on the arrival of new child, return to work program, path to, and family care leave
Mattel’s total compensation package is based on objective, gender-neutral criteria such as job grade, work location, relevant skills, and experience. This information is provided to enable informed and transparent consideration and negotiation of employment terms. If your profile is retained and we schedule an interview, we will share further details on Mattel GmbH’s total rewards package. Please note that (some of) the benefits above may change over time, due to changes in the company policy or in legislation. We will not ask about your previous salary history.
Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here! You may be just the right candidate for this or other roles.
How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
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We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
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We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
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We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.
Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.
Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.
Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.
Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.
Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.
Videos to watch:
The Culture at Mattel
Corporate Philanthropy
