19 beste Stellen als commercial analyst in frankfurt am main – aktuell auf Personalsuche

Global (Senior) Business Analyst & Admin (m/f/d) - Salesforce (Customer Service)
Fresenius Kabi —Bad Homburg vor der Höhe
- Vollzeit
- CRM-Software
- Salesforce
- Englisch
Global Salesforce Business Analyst & Admin (m/f/d) – Salesforce Field Service
Fresenius Kabi —Bad Homburg vor der Höhe
- Vollzeit
- CRM-Software
- Salesforce
- Englisch
Business Insights Analyst - Consumer Health (m/w/d)
IQVIA —Frankfurt am Main
- Microsoft Powerpoint
- Microsoft Excel
- Datenanalyse
Assistant Manager, Procurement Consulting (m/f/d)
Interpath Advisory —Frankfurt am Main
- Vollzeit
- Master
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- Projektmanagement
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DATA ANALYST (f/m/d)
360 Treasury Systems —Frankfurt am Main
- Vollzeit
- Informatik
- SQL
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Credit Analyst (m/f/d)
Société Générale —Frankfurt am Main
- Microsoft Excel
- Schreibfähigkeiten
- Finanzwirtschaft
Real Assets Sales
MSCI —Frankfurt am Main
- 57.000 € – 63.000 € pro Jahr
- Vollzeit
- Microsoft Excel
- Vertrieb
- Finanzwirtschaft
(Senior) Data Analyst - Finance
Emma – The Sleep Company —Frankfurt am Main
- Vollzeit
- Hybrides Arbeiten
- Doktorat
- Informatik
- Master
Global (Senior) Salesforce Business Analyst & Admin (Marketing & Data Cloud - m/f/d)
Fresenius Kabi —Bad Homburg vor der Höhe
- Vollzeit
- CRM-Software
- Englisch
- Mit Reiseanteil
Real Estate / Cross Assets Investment Analyst
Tikehau Capital —Frankfurt am Main
- Microsoft Office
- Wirtschaft
Assistant Relationship Manager Analyst
Intesa Sanpaolo Group —Frankfurt am Main
- Finanzwirtschaft
- Rechnungswesen
6 Tage
Analyst Investment Banking / M&A (m/f/d)
ParkView Partners GmbH —Frankfurt am Main
- Rechnungswesen
Finance Assistant
Howmet Aerospace —Kelkheim (Taunus)
- Vollzeit
- Finanzwirtschaft
- Rechnungswesen
Direkt bewerben
Internship - Sales Analyst - September 2026 - Frankfurt
Tikehau Capital —Frankfurt am Main
- Microsoft Office
- Finanzwirtschaft
- Master
1 Tag
AI & Business Transformation Lead- EMEA
Boomi —Frankfurt am Main
- Homeoffice
- Mit Reiseanteil
- Künstliche Intelligenz
- Marketing
Business Development Executive Network Software - DACH
Information Services Group —Frankfurt am Main
- Vollzeit
- Vertrieb
- Bachelor
Senior Analyst, Insurance Ratings, Frankfurt/ Warsaw (German speaking required)
Fitch Ratings —Frankfurt am Main
- Microsoft Excel
- Künstliche Intelligenz
DACH Global Delivery Division Lead
Clearwater Analytics GmbH —Frankfurt am Main
- Vollzeit
- Microsoft Excel
- Führungserfahrung
Direkt bewerben
11 Tage
Senior Analyst, Insurance Ratings, Frankfurt/ Warsaw (German speaking)
Fitch Ratings —Frankfurt am Main
- Microsoft Excel

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Global Salesforce Business Analyst & Admin (m/f/d) – Salesforce Field Service
Fresenius Kabi —Bad Homburg vor der Höhe
Your focus is on implementing and evolving Field Service and technical service solutions in alignment with global platform strategy, ensuring consistency,…
Global (Senior) Business Analyst & Admin (m/f/d) - Salesforce (Customer Service)
Fresenius Kabi —Bad Homburg vor der Höhe
Your focus is on implementing and evolving Field Service and technical service solutions in alignment with global platform strategy, ensuring consistency,…

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Global (Senior) Business Analyst & Admin (m/f/d) - Salesforce (Customer Service)

Fresenius Kabi -
Bad Homburg vor der Höhe

Jetzt bewerben

Details zur Stelle

Festanstellung | Vollzeit

Qualifikationen

Jira
CRM-Software
Salesforce
R
Unternehmensanalyse
Englisch
Confluence
CRM
Agile
Geschäftsanforderungen
Künstliche Intelligenz
Wirtschaft

Vollständige Stellenbeschreibung

As a Global (Senior) Business Analyst & Admin - Customer Service, you are responsible for the design, configuration, and continuous evolution of the Technical Service stream within the global Customer Engagement ecosystem (CRM), with a strong focus on Salesforce Field Service.

You are part of a globally distributed platform team, organized across regional hubs to ensure scalable coverage across time zones. You will work side by side with Product Owners, and global teams, supporting the delivery of scalable, harmonized solutions while ensuring the platform can be effectively adopted and extended at regional level. The role combines Business Analysis and Salesforce Administration, with a strong focus on platform enhancement, feature development, and configuration, while collaborating with local CRM specialists who drive end-user support, and training in the markets.

Your focus is on implementing and evolving Field Service and technical service solutions in alignment with global platform strategy, ensuring consistency, scalability, and operational efficiency across regions. You contribute deep functional and technical expertise in areas such as work order management, scheduling, asset tracking, and mobile service execution, supporting both global and local stakeholders for complex requirements and the continuous evolution of the Customer Engagement ecosystem.

Responsibilities:

Global Platform Development (Technical Service Stream)

Own and evolve the Technical Service stream within the global Customer Engagement ecosystem, ensuring scalability, standardization, and alignment with global platform strategy

Design and implement global solutions across Salesforce Field Service and Service Cloud, including work orders, service appointments, scheduling, dispatching, asset management, and mobile workflows

Collaborate closely with other platform streams (e.g., Sales, Marketing, Customer Service) to ensure seamless end-to-end processes, consistent data flows, and a unified customer and service view

Translate business requirements into solution designs and technical specifications, ensuring best practices and long-term maintainability

Ensure alignment with global data models, governance frameworks, and architecture standards

Continuously improve the platform by identifying opportunities for automation, optimization of scheduling and dispatching, and efficiency gains in field operations

Supporting the evaluation, adoption, and gradual integration of Agentforce capabilities into Salesforce Field Service use cases as part of the platform’s future evolution

Local Demand Definition & Implementation

Own the implementation of prioritized demands in alignment with global governance and product prioritization processes

Collaborate closely with business stakeholders, Product Owners, Business Analysts, and local CRM specialists to refine requirements and ensure implementation readiness

Validate and challenge incoming requirements to ensure scalable, reusable, and globally aligned service solutions

Support localization by adapting global service processes and templates to market-specific operational and regulatory requirements while maintaining overall standardization

Contribute to workshops and alignment sessions to ensure smooth translation of business needs into global solutions and effective deployment into operations

Evaluate and prioritize demands with a focus on leveraging AI and automation capabilities where applicable

Commercial Excellence, Collaboration Model & Regional Hub Setup

Operate as part of a globally distributed Salesforce platform team, organized across regional hubs to ensure coverage across time zones

Collaborate seamlessly across regions, with shared responsibility for all countries and markets, both in daily operations and platform evolution

Act as the functional expert for Technical Service and Field Service, supporting local CRM specialists with deep platform knowledge and guidance when required

Work closely with IT, Commercial Excellence, Digital, and Service organizations to ensure alignment across the broader ecosystem

Lead and support cross-regional initiatives to enhance service efficiency, technician productivity, and customer experience

Data Analytics & Operational Business Support

Ensure data quality, consistency, and integrity across the Technical Service domain, including assets, work orders, service history, and scheduling data

Enable advanced reporting, analytics, and AI-driven insights by ensuring proper data structure and availability for service performance tracking and optimization

Support the development of training materials and enablement concepts, and contribute to training sessions where required (e.g., complex scheduling scenarios, mobile workflows, or new functionalities), in close collaboration with local teams

Provide expert-level support for complex or escalated topics, particularly in areas such as scheduling logic, dispatching, work order lifecycle, mobile solutions, and integrations, enabling local teams to operate Field Service effectively

Requisitions:

At least 5 years of professional experience in the Pharma / Life Sciences industry, ideally in service operations, technical service, or CRM environments

At least 3 years of hands-on experience working with Salesforce Field Service and/or Service Cloud as a Salesforce Business Analyst and/or Admin

University degree in business administration, economics, IT, or a related field

Strong experience with Salesforce Field Service, including scheduling, dispatching, work orders, assets, and mobile solutions

Proven experience in translating business requirements into scalable service solutions within a global platform environment

Experience working within global governance models and collaborating with distributed, cross-regional teams

Salesforce Business Analyst required; additional certifications such as Field Service and/or Service Cloud certifications are strongly preferred

Solid understanding of data models, automation, integrations, and reporting capabilities in service environments

Experience with agile delivery models and tools such as JIRA and Confluence

Strong analytical and problem-solving skills, with the ability to design scalable and maintainable solutions

Experience or strong interest in leveraging AI-driven capabilities (e.g., Agentforce, predictive insights, automation) within CRM platforms

Strong stakeholder management and communication skills, with the ability to collaborate effectively across technical and business teams

Structured, independent, and results-oriented working style

Fluency in English required, any additional languages are an advantage

Intercultural experience, ability to work in a global environment, and willingness to travel internationally

Auf einen Blick

Frühestmöglicher Start:

Ab sofort

Beschäftigungsart:

Unbefristet

Unternehmen:

Fresenius Kabi

Standort:

Bad Homburg

Arbeitszeit:

Vollzeit

Einsatzbereich:

SalesMarketing & Kommunikation

Referenznummer:

R-10007587

Veröffentlicht am:

19.05.2025

Bitte reichen Sie Ihre Bewerbung in englischer Sprache ein. Solange die Stellenanzeige online ist, können Sie sich schnell und einfach bewerben.

Jetzt bewerben

Erweiterte Suche

commercial analyst Jobs in frankfurt am main

Global (Senior) Business Analyst & Admin (m/f/d) - Salesforce (Customer Service)

Global Salesforce Business Analyst & Admin (m/f/d) – Salesforce Field Service

Business Insights Analyst - Consumer Health (m/w/d)

Assistant Manager, Procurement Consulting (m/f/d)

DATA ANALYST (f/m/d)

Credit Analyst (m/f/d)

Real Assets Sales

(Senior) Data Analyst - Finance

Global (Senior) Salesforce Business Analyst & Admin (Marketing & Data Cloud - m/f/d)

Real Estate / Cross Assets Investment Analyst

Assistant Relationship Manager Analyst

Analyst Investment Banking / M&A (m/f/d)

Finance Assistant

Internship - Sales Analyst - September 2026 - Frankfurt

AI & Business Transformation Lead- EMEA

Business Development Executive Network Software - DACH

Senior Analyst, Insurance Ratings, Frankfurt/ Warsaw (German speaking required)

DACH Global Delivery Division Lead

Senior Analyst, Insurance Ratings, Frankfurt/ Warsaw (German speaking)

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