20 beste Stellen als quality specialist in frankfurt am main, he – aktuell auf Personalsuche

Senior Specialist Customer Support Solutions (all genders welcome)
Kia Connect —Frankfurt am Main
- Vollzeit
- Hybrides Arbeiten
- CRM-Software
- Salesforce
- Master
Direkt bewerben
Operational Excellence Specialist EMEA (f/m/d)
Rhenus SE & Co. KG —Frankfurt am Main
- Vollzeit
- Reden in der Öffentlichkeit
- Master
- Organisationstalent
9 Tage
Principal Clinical Research Associate (PCRA) / Klinischer Monitor – Full-Time or Part-Time Available (m/w/d)
Thermo Fisher Scientific —Frankfurt am Main
- Vollzeit
- Bachelor
- Kommunikationsfähigkeit
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SS&C Technologies —Frankfurt am Main
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- Künstliche Intelligenz
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solarisBank AG —Frankfurt am Main
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- Microsoft Powerpoint
- Microsoft Excel
- Englisch
Quality Assurance Specialist (all genders) – 2 Jahre befristet
Sanofi —Frankfurt am Main
- 79.104 € – 105.472 € pro Jahr
- Englisch
- Qualitätskontrolle
3 Tage
Team Lead Fund Risk Controlling Germany, Senior Vice President, Fund Reporting Manager
The Bank of New York Mellon Corporation —Frankfurt am Main
- Vollzeit
- Finanzwirtschaft
- Bachelor
- Wirtschaft
Operations Specialist III, High-Tech (EU)
Airspace —Frankfurt am Main
- 55.000 € – 70.000 € pro Jahr
Direkt bewerben
Clinical Research Associate I (CRA I) / Klinischer Monitor – Full-Time or Part-Time Available (m/w/d)
Thermo Fisher Scientific —Frankfurt am Main
- Vollzeit
- Präsentationserfahrung
- Bachelor
- Mit Reiseanteil
10 Tage
Senior Technical Support Specialist
BYD Europe —Frankfurt am Main
- Microsoft Powerpoint
- Präsentationserfahrung
- Kommunikationsfähigkeit
Continuous Improvement Specialist II
Collectors —Frankfurt am Main
- 59.300,22 € – 78.424,54 € pro Jahr
- Vollzeit
- Bachelor
- Wirtschaft
4 Tage
Procurement Specialist
BYD Europe —Frankfurt am Main
- Vollzeit
- Microsoft Excel
- Englisch
- Microsoft Office
Logistic Quality Specialist
H.Essers Germany gmbh —Frankfurt am Main
- Vollzeit
- Englisch
- Microsoft Office
- PC-Kenntnisse
- Weiterbildungsprogramme
Direkt bewerben
AS Denza Customer Care Specialist
BYD Europe —Frankfurt am Main
- Microsoft Powerpoint
- Vertrieb
- Kundenberatung
Sr. Functional Lead Consultant (m/w/d)
ADP —Neu-Isenburg
- Vollzeit
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Accounting Officer (all genders) - Wholesale Banking Products - Local Gaap Specialist
BNP Paribas —Frankfurt am Main
- Vollzeit
- Finanzwirtschaft
- Bachelor
- Rechnungswesen
- Employee Assistance Program
Development Data & Biological Assessment Specialist ( Europe Remote)
Cheminova Deutschland GmbH & Co. KG —Frankfurt am Main
- Vollzeit
- Homeoffice
- Master
- Bachelor
Direkt bewerben
1 Tag
Functional Lead Consultant (m/w/d)
ADP —Neu-Isenburg
- Vollzeit
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Operational Resilience Specialist (Assistant Vice President)
Jefferies & Company, Inc. —Frankfurt am Main
- Vollzeit
Transaction Monitoring and Screening Senior Specialist - Vice President (m/w/d)
Sumitomo Mitsui Banking Corporation —Frankfurt am Main
- 78.000 € – 118.000 € pro Jahr
- Hybrides Arbeiten
- Finanzwirtschaft
- Bachelor

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Senior Specialist Customer Support Solutions (all genders welcome)

Kia Connect
Frankfurt am Main

Direkt bewerben

Details zur Stelle

Vollzeit

Qualifikationen

Jira
CRM-Software
Salesforce
Datenstrukturen
Informationssysteme
Master
Bachelor
Confluence
APIs
Künstliche Intelligenz
Wirtschaft

Vollständige Stellenbeschreibung

Join the movement and find new inspiration.

We have an exciting opportunity as:

Senior Specialist Customer Support Solutions (all genders welcome)

at the Kia Connect GmbH in Frankfurt am Main, Germany.

Your mission:

You will own and continuously evolve Kia Connect’s customer support platform and processes to deliver a seamless, scalable, and data-driven customer experience. You will translate business, customer, and operational needs into innovative Service Cloud solutions, leveraging automation and AI technologies to improve service quality and efficiency. Working closely with cross-functional stakeholders, you will ensure that new products and services are fully support-ready from launch.

Your Responsibilities:

Own and drive the development and continuous improvement of Salesforce Service Cloud for Kia Connect customer support
Lead the design and implementation of new Service Cloud features, ensuring scalable, efficient, and future-proof solutions
Define and optimize end-to-end customer support processes across channels (app, web, dealers, etc.)
Design support flows for new products and services (B2C and B2B), including:
- Case structure and categorization
- Data model and required data components (customer, vehicle, service data)
- Routing logic, escalation paths, and automation flows
Translate business and customer requirements into functional specifications and system configurations within Salesforce
Drive the implementation of AI-powered support capabilities, including:
- Chatbots and live chat solutions
- Voice support and AI-driven call flows
- AI-supported email handling and case classification
Ensure integration of customer and vehicle data into Service Cloud for a 360° customer view
Identify opportunities for automation, efficiency improvements, and quality enhancements in support operations
Monitor support performance and drive continuous improvement initiatives
Ensure support readiness for new product launches, including documentation, knowledge base, and training

Your talents:

Education:

Bachelor's or Master's degree in Business Administration, Information Systems, Computer Science, Engineering, Digital Business, or a related field.

Experience:

3 years of proven experience in Salesforce Service Cloud (configuration, flows, case management, automation)
Experience in designing support journeys and service processes for new products
Hands-on experience or strong understanding of AI in customer support (chat, voice, email automation)

Skills Knowledge Competencies:

Strong understanding of customer support processes, ideally in digital services or automotive
Understanding of data structures and system integrations (CRM, APIs, data flows)
Strong stakeholder management and communication skills in an international environment
Analytical mindset with ability to identify improvement opportunities and translate them into actions
Comfortable using Agile project management tools like Confluence or JIRA
Independent working style combined with team spirit is required
Fluent in English (written and spoken)

Who are we?

Kia Connect was founded in 2019 as a fully owned subsidiary of Kia Europe and is therefore part of the fifth-largest automotive group in the world.

Kia is a global mobility brand with a vision to create sustainable mobility solutions for consumers, communities, and societies around the world. Founded in 1944, Kia has been building motorcycles, cars and trucks for more than 75 years.

Kia is now spearheading the popularization of electrified and battery electric vehicles, developing a growing range of mobility services while encouraging millions of people to explore the best ways of getting around. Our brand slogan – ‘Movement that inspires’ – reflects our commitment to inspire consumers through our products and services.

Our European headquarter that we closely cooperate with, Kia Europe, is the European sales and manufacturing arm of Kia Corporation. From our headquarters in Frankfurt, Germany, we lead 39 markets across Europe and the Caucasus, employing more than 5,500 persons, including about 3,500 blue collar workers in our state of the art car plant in Žilina, Slovakia.

Our headquarter is home to 37 different nationalities and this diversity is truly inspiring! This means that every day at Kia is an opportunity to learn something new and to grow personally and professionally. The mix of ambitious and dynamic employees from all over the world is the fuel to our success. Do you have what it takes to join our team? We are looking forward to getting to know you!

You will enjoy working with us if you like these things:

A pulsating international environment. Our workforce is composed of people from 37 nations
Playing an active and important part in the development of Kia in Europe.
Developing new frameworks and solutions
Demanding challenges to which you can creatively contribute
A competitive compensation package; private leasing offer; systematic off and on-the-job training, free staff restaurant, support as concerns Health Management and more

If you’re interested to become part of our Kia team, please apply via our online portal. We are looking forward to getting to know you.

Direkt bewerben

Erweiterte Suche

quality specialist Jobs in frankfurt am main, he

Senior Specialist Customer Support Solutions (all genders welcome)

Operational Excellence Specialist EMEA (f/m/d)

Principal Clinical Research Associate (PCRA) / Klinischer Monitor – Full-Time or Part-Time Available (m/w/d)

Senior Production Specialist

Senior FP&A Specialist (d/f/m)

Quality Assurance Specialist (all genders) – 2 Jahre befristet

Team Lead Fund Risk Controlling Germany, Senior Vice President, Fund Reporting Manager

Operations Specialist III, High-Tech (EU)

Clinical Research Associate I (CRA I) / Klinischer Monitor – Full-Time or Part-Time Available (m/w/d)

Senior Technical Support Specialist

Continuous Improvement Specialist II

Procurement Specialist

Logistic Quality Specialist

AS Denza Customer Care Specialist

Sr. Functional Lead Consultant (m/w/d)

Senior Accounting Officer (all genders) - Wholesale Banking Products - Local Gaap Specialist

Development Data & Biological Assessment Specialist ( Europe Remote)

Functional Lead Consultant (m/w/d)

Operational Resilience Specialist (Assistant Vice President)

Transaction Monitoring and Screening Senior Specialist - Vice President (m/w/d)

Ich möchte aktuelle Job-E-Mails für Stellen als quality specialist in frankfurt am main, he erhalten

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