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Key Account Officer/Project Manager

DNV -
Essen

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Details zur Stelle

Festanstellung | Vollzeit

Leistungen

Employee Assistance Program
Kostenfreies oder vergünstigtes Deutschland-Ticket

Qualifikationen

Forschungserfahrung

Vollständige Stellenbeschreibung

Location:

Essen, Germany

Business:

Business Assurance

Position type:

Full Time

Contract type:

Permanent Employee

Job ID:

6909

Overview

About us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About Business Assurance

We help companies ensure compliance, build high-performing management systems, and meet competence needs within a wide range of industries. DNV helps companies understand Working with us, you can be involved in technically challenging and innovative projects worldwide demanding a broad variety of expertise. Our strong focus on research and innovation opens an array of opportunities, and allows you to engage in projects which develop next generation solutions. and manage their risk picture through our management system certification and training portfolios.

About the role

DNV is one of the leading global providers of accredited management system certification. We help our customers to meet international standards and build sustainable business performance.

We are looking for a Key Account Officer/Project Manager to join our international team. In the role you will manage certification projects of international key accounts in the field of environment, safety, IT security and quality standards.

This is a hybrid role based in Essen, Germany. Candidates must be located in these area.

What you will be doing

Working with others in the team, you will provide exceptional customer experience to new and existing accounts. You will implement and deliver new contracts and commitments, ensuring we meet operations requirements.

You will also be a key point of liaison between DNV customers and our auditors, ensuring seamless communication. You will plan and organize audits, making sure auditors deliver high-quality work within agreed deadlines.

The role also requires sales activities to secure and develop existing customers. As part of this, you may attend customer visits, external meetings and events. Internal collaboration with DNV colleagues will also be crucial and you will take part in business project enhancement activities to secure future revenue growth and satisfied customers.

Using your initiative and desire for continual improvement, you will put in place and maintain efficient systems like CRM to streamline administrative certification processes.

A typical day in this role might involve

Starting the day by reviewing new customer and auditor requests
Monitoring and updating ongoing projects and maintaining accurate records
Assisting auditors with administrative tasks to ensure smooth operation
Organizing and preparing the necessary documentation for certification
Collaborating with the sales team to perform sales calculations and planning
Participating in team meetings to discuss progress and identify opportunities for improvement.

What we offer

Career development

This role offers you many possibilities for career development and progression. You may grow your expertise in the operational side of our business or move into sales and business development. Or you can continue the key account management path and support larger and more important customers.

Whatever career path you choose, we offer training in cutting-edge digital tools and a supportive, collaborative environment. You will have the resources you need to manage your day-to-day workload, without micromanagement, while achieving your career goals.

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity. Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.

About you

To be successful in this position, we ask that you have the following:

Two years of work experience
Strong commercial background
Professional level of English and German
Prior experience in a customer-focused role

It would be a bonus if you have:

Experience in certification

Please note that we cannot proceed to the interview stage without the following documents: Curriculum Vitae (CV); Cover- /Motivation Letter; University Diplomas & Transcripts; Reference Letter(s). All documents shall preferably be submitted in English. Please provide them at your earliest convenience to ensure a smooth and timely assessment process. Your cooperation in this matter is greatly appreciated.

Benefits

Please note, benefits may depend on your contract type, please confirm with your recruiter.

Profit Share

You’ll be part of our global profit share scheme that means we all share in our success as a business. If we profit, so do you. This will be part of our Total Compensation approach each year and depends on our year-end results.

Pension Schemes

We care about your long-term financial security and prioritize pension and retirement benefits to reflect our caring values.

Public Transport

You’ll be offered a "Deutschlandticket" to make public transport a more viable commuting option.

Annual Leave

You’ll be entitled to 30 days annual leave a year and special leave can be granted for moving, compassionate leave and special events such charitable activities, weddings, and funerals.

Mental Health Support

You'll have access to our Employee Assistance Program (EAP) as part of our strategic health management and wider workplace health support.

Mentoring Programs

You’ll have access to our mentoring courses and networking opportunities that address specific needs and help everyone develop their skills: from mentoring initiatives to leadership development programs.

Hybrid Work Model

We work in a hybrid model (three days from the office) and have flexible starting hours. This means you can fit your work and life together in a way that works for you.

Shape Your Career

We support you in exploring different career opportunities or shifting between teams or locations, so that you can shape your career according to what you find motivating. We dare, and so can you.

Ergonomic Workplace

Sit/stand desks, high-quality adjustable chairs and balance balls are just a few examples of what ergonomic office means here. We also make it easier for you to arrange your working space at home with a desk grant.

Jobrad

You’ll have the opportunity to lease up to 2 bicycles as part of our JobRad program, financed through deferred compensation. Thus, you’ll support DNV's goal of reducing our environmental footprint.

Urban sports club

You‘ll have access to our fitness cooperation with Urban Sports Club as part of DNV’s health management. This means that you benefit from an exclusive discount on the use of a wide range of sports and wellness activities whenever and wherever you want.

Diversity, Equity and Inclusion

At DNV, our commitment to Diversity, Equity, and Inclusion is not only an ethical choice, but also a business decision.

Diversity, fairness, and a sense of belonging are a source of strength for our people, our business, and our customers, and help us to deliver on our purpose, vision, and values.

Transcript

Business Assurance is a unit of DNV where we are working with our customers towards verifying them if they are compliant with some particular rules. We are responsible for scheduling audits. We need to assign the right person with the right competences to conduct such an audit. And we are analysing and improving their processes. But sometimes we need to register some findings like observation, opportunity for improvement, or even non-conformities. I verify our clients' system management by observing them, how they work, how they produce. It's very interesting because we are delivering some additional information for our customers, what they cannot see or discover in their own systems. My work life as an auditor is completely different than employees who are working from the office every day. Because usually I'm travelling to our customers that are located in a different part of our country. Almost every week I work with different people in different companies. So if you like travel, if you are well organized, DNV can be for you.

Working here

Since 1864 we’ve been dedicated to safeguarding life, property and the environment. Today we remain at the forefront of new technologies and techniques to help our customers transform for a more sustainable future.

At DNV you can expect to deliver career and industry defining work. You’ll be given the time to build your network, the resources to support your development, and the freedom to satisfy your curiosity and desire to learn.

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