20 beste Stellen als customer service team lead in deutschland – aktuell auf Personalsuche

Team Lead Customer Service & Experience (m/w/x)
FINN —München
- 56.000 € – 75.000 € pro Jahr
- Vollzeit
- Hybrides Arbeiten
- Kundenberatung
- Künstliche Intelligenz
- Führungserfahrung
Direkt bewerben
Team Lead Customer Service (m/w/d)
adesta GmbH & Co. KG —Darmstadt
- 75.000 € – 85.000 € pro Jahr
- Vollzeit
- Projektmanagement
- Mit Reiseanteil
- Organisationstalent
Team Lead Technical Customer Services (w/m/d)
Next Kraftwerke GmbH —Köln
- Vollzeit
- Englisch
- Teamleitung
- Führungserfahrung
- Gleitzeit
- Homeoffice-Möglichkeit
Direkt bewerben
Customer Success Team Lead (m/w/d)
Trustlocal —Berlin
- 48.000 € – 58.000 € pro Jahr
- Vollzeit
- Hybrides Arbeiten
- CRM-Software
- Englisch
- Personalführung
- Preisnachlässe auf Produkte/Dienstleistungen des Unternehmens
- Homeoffice-Möglichkeit
Direkt bewerben
13 Tage
Team Lead Customer Service (m/w/d) Vollzeit
turbogrün, eine Marke der grünraumplanung GmbH —Pfalzgrafenweiler
- Vollzeit
- ERP-Systeme
- Englisch
- Windows
12 Tage
Team Lead Customer Service
ALL IN GROUP —Bergkirchen
- Vollzeit
- Homeoffice-Möglichkeit
- Weiterbildungsprogramme
Customer Operations Lead (f/m/d)
lemon.markets —Berlin
- Vollzeit
- Hybrides Arbeiten
- Kundenberatung
- Führungserfahrung
- Erfahrung im Bankwesen
- Homeoffice-Möglichkeit
- Flexible Arbeitszeiten
Customer Success - Team Lead (m/w/d)
Lassie —Berlin
- Hybrides Arbeiten
Direkt bewerben
14 Tage
Team Lead, Customer Experience (f/m/d) - B2B
Pandora Jewelry —Hamburg
- Vollzeit
- Kundenberatung
- Microsoft Office
- Kostenlose Verpflegung
13 Std.
Team Lead Customer Service Western Europe (m/w/d)
Europcell GmbH —Hanau
- Vollzeit
- Englisch
- Führungserfahrung
- Mitarbeiter-Rabatt
Direkt bewerben
Service Operations Lead (m/w/d) - Germany
Tesla —Berlin
- Vollzeit
- Englisch
- Mit Reiseanteil
- Zeitmanagement
Team Lead Customer Care (m/w/d)
Yaskawa Europe GmbH —Hattersheim
- Vollzeit
- CRM-Software
- Analysefähigkeit
- Teamleitung
- Homeoffice-Möglichkeit
- Weiterbildungsprogramme
Tour Leader (CEO) - Central and Eastern Europe & Scandinavia
G Adventures —Home Office
- Teilzeit
- Homeoffice
- Microsoft Word
- Microsoft Excel
- Englisch
Team Lead Customer Care (m/w/d)
Interzero Holding GmbH & Co. KG —Köln
- Vollzeit
- Englisch
- Führungserfahrung
- Kommunikationsfähigkeit
- Weiterbildungsprogramme
- Flexible Arbeitszeiten
Sr. Customer Service Manager - DACH (m/f/d)
HOLY Softdrinks GmbH —Home Office
- Vollzeit
- Homeoffice
- Management-Erfahrung
- Kundenberatung
- Führungserfahrung
- Flexible Arbeitszeiten
Direkt bewerben
Team Lead Customer Care (m/w/d)
Yaskawa Italia —Hattersheim
- Vollzeit
- CRM-Software
- Analysefähigkeit
- Teamleitung
- Homeoffice-Möglichkeit
- Weiterbildungsprogramme
Team Lead Operations (m/w/d)
metergrid —Home Office
- Vollzeit
- Homeoffice
- Vertrieb
- Englisch
- Master
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Team Lead (m/w/d) Ticketing & Kundenmanagement
XLETIX GmbH —Berlin
- 46.800 € – 50.400 € pro Jahr
- Hybrides Arbeiten
- CRM-Software
- Microsoft Excel
- Datenanalyse
- Weiterbildungsprogramme
Direkt bewerben
2 Tage
Customer Service Agent / 1st Level Support (m/w/d)
Hansefit GmbH —Bremen
- Per E-Mail
- Homeoffice
- CRM-Software
- Kundenberatung
- Englisch
- Flexible Arbeitszeiten
Lead Analyst, Customer Service Analytics
Angi —Berlin
- 81.000 € – 110.000 € pro Jahr
- Vollzeit
- Hybrides Arbeiten
- Kundenberatung
- Salesforce
- Master
Direkt bewerben
12 Tage

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Team Lead Customer Service & Experience (m/w/x)

FINN -
München

Direkt bewerben

Details zur Stelle

Vollzeit
56.000 € – 75.000 € pro Jahr

Leistungen

Firmenfahrrad-Leasing
Firmenevents

Qualifikationen

Kundenberatung
Zendesk
Künstliche Intelligenz
Führungserfahrung

Vollständige Stellenbeschreibung

About FINN

At FINN, we are building the future of mobility by making car subscriptions more seamless and sustainable than ever before. As Germany's leading platform and fastest-growing startup, we offer you the opportunity to take true ownership and scale a business that is changing how people move. You’ll be joining a high-performing team of 350+ colleagues from 50+ nations and we’re just getting started!

More information: www.finn.com

Your Role

As Team Lead Customer Service, you will drive the scaling of our customer service and shape how we define Customer Experience (CX) at FINN.

You will be responsible for the day-to-day operations and confidently guide your team of 5 to 10 agents through our scale-up phase. In this role, you will proactively build scalable processes and ensure that our service quality remains at an excellent level even during rapid growth. You work data-driven and use KPIs as an active foundation for management. Your day will be a mix of 1:1s with your agents, steering based on performance data and quality assurance, as well as handling escalation management for tricky cases.

Additionally, you will closely collaborate with Product, Tech, and other departments to address challenges within your area early on and drive process improvements. You will report to the Head of Customer Service and, together with her and your three team lead colleagues, shape the strategic development of Customer Service at FINN.

WHY FINN?

Impact from Day 1: You own your own initiatives, drive them forward with speed, and work closely with the leadership team to shape how we take Customer Service at FINN to the next level.
Customer Care of Tomorrow: For us, Artificial Intelligence isn’t just a buzzword, it’s our first level of support. You will actively co-create how we blend AI with human expertise.
Tooling with Substance: You’ll work with Zendesk, Looker, Assembled, as well as internally developed tools tailored exactly to our workflows. You will help shape how they evolve.
Leadership in a Team: You are part of a four-member team lead group that makes decisions together, coaches one another, and shares initiatives.
Growth Potential: FINN has massive growth potential. This is your chance to develop rapidly and succeed within a highly motivating startup environment, working on challenging projects in cross-functional teams.
Munich Location & Relocation Support: Your life is (or will be) centered in Munich (3 days in the office, 2 days home office). If you don't live here yet, we are more than happy to support your move and start in the city with an attractive relocation bonus (moving allowance).

Your Responsibilities

Lead and Develop a Strong Customer Service Team: You target and support your team members in their professional and personal growth through individual coaching, regular feedback sessions, and clear development plans. Additionally, you actively participate in recruitment and hiring processes, inspiring new talent to join FINN.
Data-Driven Leadership: You consistently steer your team based on performance KPIs such as CSAT, First Response Time, Resolution Time, and tickets per agent. Utilizing analysis and reporting tools alongside insightful dashboards, you derive concrete actions for both performance and team development.
Process Optimization: You identify bottlenecks in the customer journey and implement solutions that increase your team's productivity while guaranteeing a first-class customer experience.

Your Profile

Experience: You have at least four years of experience in Customer Service, ideally within a dynamic environment such as a startup or scale-up, along with a minimum of two years of leadership experience.
Analytical Mindset: You work in a structured, data-driven manner, constantly challenging existing workflows and continuously implementing improvements with a measurable impact.
Proactivity: You think beyond your immediate area of responsibility, actively bringing cross-functional topics to the table and driving them forward independently.
Resilient Leadership: You lead your team with clarity and energy, even during high-workload phases. You provide guidance, foster accountability, and consistently develop your team even when priorities shift rapidly.
Language Skills: You speak fluent German (C2 level) and have excellent English skills (at least C1 level) to successfully collaborate in an international environment.

Your Benefits

Shared Success (VSOP Equity): We win together. Through our Virtual Stock Option Program, you profit directly from the long-term growth and success of FINN.
Fuel your Growth (€3,000 Development Budget): Standing still is not an option. With an annual development budget of €3,000 for training, courses, and seminars, you decide how you want to grow personally and professionally.
Family First (Kindergarten Subsidy & Flexibility): We support you and your family. Benefit from a monthly childcare subsidy, exclusive access to kindergarten spots in Munich, and maximum flexibility to balance work and family life stress-free.
Company Pension Scheme (bAV): We think about your future. FINN subsidizes your company pension plan with a strong employer contribution of 66%.
Experience our Product (25% Auto Subscription Discount): Become a FINN driver yourself! You will receive a generous 25% employee discount on your car subscription, or alternatively, you can take advantage of our attractive bike leasing options.
Health & Mindset (Sports & Wellbeing): Your energy drives us. Benefit from a subsidized EGYM Wellpass membership for fitness and sports, alongside professional mental health support.
Munich Office Life: Barista-quality coffee at the touch of a button, matcha, and the classic fresh fruit basket await you at our modern headquarters in Munich. On top of that, we provide a daily lunch subsidy for your meals.
Team Spirit & Corporate Events: We are more than just colleagues. Whether it's summer events by the lake or a relaxed after-work drink, we celebrate our milestones together at regular team events.

Your individual placement within this range will be determined during the application process and is based on your experience, qualifications, and specific expertise. The stated range reflects our current planning at the time of publication; we reserve the right to make future adjustments in line with market development.

Interested?

Please upload your CV and transcripts online. Heike and Luisa are looking forward to your application!

Equal Opportunities for Everyone

FINN is an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees. We are open to all groups of people without regard to age, color, national origin, race, religion, gender, sex, sexual orientation, gender identity and/or expression, marital status, or any other legally protected characteristics.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Direkt bewerben

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Ich möchte aktuelle Job-E-Mails für Stellen als customer service team lead in deutschland erhalten

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