IT Systems and Network Tech - IT Services
Teleworking Permitted for this position with exception to customer/internal projects in EU. Must be able to drive to customer site in emergency escalation: 3 sites, within 2 hours of Duesseldorf. This would only happen occasionally. Employee can reside in any location in Dusseldorf, DE.
Definition of the position: Assist in the administration of all Windows platforms. This will focus primarily on Windows Server And Desktop operating systems and essential applications installed thereon. Assist in the administration of TCP/IP networks. Additionally, Enterprise System duties that fall outside of the Windows platform will be encountered on an occasional basis. Essential Functions and Responsibilities to the position:
Duties will typically range from least complex (Primary) to most complex (Secondary). Initially only Primary Duties will be covered, though as the employees skill sets develop, Secondary Duties will be included.
Primary Duties:
1) Windows Server OS
a. Windows Server 2012r2 to current
i. Standard / Enterprise/Datacenter
b. Installation
i. Stand-Alone
ii. Cluster
1. Microsoft Hyper-V Technology 2012r2 to current
2. Virtual Machine
iii. Built-in Software
iv. 3rd Party Software
1. Veeam Backup & Replication Version 8- current.
2. Veeam cloud connect
c. Maintenance
i. Updates
1. Microsoft
2. 3rd Party
ii. Configuration Changes
iii. Event Log Review / Error Correction
iv. Utilize Various MMC Plugins
1. Device Manager
2. DHCP
3. Disk Management
4. Domain Controller Security Policy Editor
5. Event Viewer
6. IIS 6.0 to current
7. Local Users and Groups
8. Services and Applications
9. Shared Folders
10. Terminal Services Manager
11. Windows Explorer
v. Assign Folder Level and Share Level Securities Where Necessary
d. Manage Network Connections
i. TCP/IP Settings
2) Web
a. IIS
i. Implementing appropriate settings on new build-out
ii. Manually correcting provisioning errors
iii. Ensuring proper logging
iv. Manage SSL Certificates
c. FTP/SFTP
3) Domain Management / Active Directory
a. AD / Intranet User Creation/Deletion
i. Active Directory Users and Computer
ii. Intranet Company Info
iii. 100 Account E-mail Creation
iv. Exchange E-mail Creation
v. Assign User Level and Group Level Securities Where Necessary
b. DNS
i. AD DNS
ii. Linux DNS
1. Telnet
a. DOS
b. Putty
c. SSH
4) MS 365, EntraID, Azure
a. Management and Maintenance
b. Tenant Migrations
i. Exchange Email Hybrid/Migrations
ii. Security Hardening
iii. Veeam Backup for MS 365
iv. Template Creation/Desktop OS management
ii. Corrections / Re-runs of Failed Jobs
e. file/email restorations per user request
f. Multi-Site Backups
1. Approximately Once Every Four Months as Part of On-Call Rotation
5) Security Software management
a. ESET endpoint protection/server/ws/mobile
b. MDR/XDR
6) SIEM
a. Hardware Procurement
b. Build-out Where Necessary
c. Installation Into Environment
i. Power
ii. Network Connectivity
iii. KVM Connectivity
d. KVM Maintenance
7) Documentation
a. Standard Operating Procedures
i. Installing client on new machines
ii. Ensuring appropriate references are included on the monitoring server
c. IP Allocation
8) Remote Access
a. Remote Desktop Protocol (RDP/mstsc) 5.0 to current
b. Team Viewer, Remote assist, others
c. DRAC
9) On-call rotation with other Staff
a. Approximately one week per month on a known schedule
10) Interact with Vendors
a. Dell
i. Pre-purchase review
1. Driver/Firmware Updates from Website
2. Tech Support for Warranty Needs
i. Pre-purchase review
1. Determine parts list from website based upon needs/cost effectiveness
2. Prepare Purchase Request in company intranet
ii. Ensure proper inventory upon parts arrival
d. Other vendors as necessary Secondary Duties:
1) Exchange
a. Exchange 2013 to SE
b. Installation where necessary into existing structure
c. Maintenance of stores
i. Monitoring size of stores and individual mailboxes
ii. Utilizing ESEUtil when appropriate
d. Maintenance of Individual User Accounts
i. Active Directory Users and Computers (ADUC)
ii. Exchange System Manager/MMC
iii. Outlook Web Access (OWA)
iv. Outlook 2013 to current
e. Diagnose Mail Issues
3) Hardware
a. BIOS Level Maintenance
i. BIOS
ii. SATA/SAS RAID
iii. SCSI RAID (Adaptec/PERC 6 and up)
iv. Fibre Channel
b. RAID Creation/Maintenance
i. RAID 1, 5, 10, 50, 60 – Hot spare
c. SAN/NAS Maintenance
i. Dell, Equallogic, EMC, Synology, Buffalo, WD
ii. Ensure proper operation
iii. TFTP
4) Managed Services Monitoring
a. IP Monitor
5) Server/Workstation Maintenance
6) Windows Software Update Services 3.0 Tertiary Duties:
1) SQL
a. SQL Server 2016 to current – Light admin
i. Stand Alone
ii. SQL Server Enterprise Manager 2016 to current
b. SQL Server 2012 to current
i. Stand-Alone / Cluster
ii. SQL Server Management Studio 2016 to current
c. SQL Server Express 2014 to current
i. Stand-Alone
d. MSDE
e. Installation where necessary into existing structure
f. Maintenance of User Security on per database and per server levels
g. Maintenance of Localized SQL Backups
2) Knowledge of how to maintain ERP systems including Intuit Quickbooks Enterprise/Sage MAS 90/Sage 100/Microsoft Dynamics GP 8-10/Microsoft NAV, Microsoft Business Enterprise.
c. Performing system updates as appropriate Quaternary Duties:
1) Power Generation
a. Determine appropriate loading of UPS Head Units
b. Maintenance of Battery Units Supplying UPS Head Units
c. Monitor Loading of Power Distribution Panel
d. Generator
i. Maintenance
ii. Implement Supplemental Power as Needed
Supervisory Responsibilities: This position has no supervisory responsibilities. This position will report directly to Managing Engineering Consultant, providing instruction and direction via email, intranet, and telephone. Qualifications required for the position: No minimum level of education is required. The most important requirement is a working knowledge related to the Windows environment, both at a desktop and server level. Must be self sufficient, high level of personal ownership of responsibilities and excellent follow through a must. The following are considered definite pluses: A working knowledge of IP networks and associated hardware; A minimum of a very basic understanding of other systems, particularly Linux requested but not required; Programming knowledge in both traditional and web forms, particularly CF and ASP; An understanding of SQL; An understanding of e-mail, both Windows-based and Linux-based.
Work Environment: This position is a part time to full time and/or contract position. (20 hours per week) position. Occasional lifting of heavy devices (in excess of 50lbs) will be required. Personal Characteristics: This position requires regular interaction with other staff via IM, email, phone and web. The individual occupying this position must be willing to accept multiple viewpoints and be willing to provide their own input. When meetings are held, input and ideas from all members of the department are presented and weighed to achieve the best outcome for the situation at hand. As such, the individual must be able to work in an environment where collaboration is of primary importance. AI experience is encouraged.
Job Types: Full-time, Part-time, Contract
Pay: 22,00€ - 42,94€ per hour
Expected hours: 20.0 per week
Work Location: Hybrid remote in 40597 Düsseldorf
