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Key Account Manager (KAM) for Area Germany

DNV -
Bremerhaven

Jetzt bewerben

Details zur Stelle

Festanstellung | Vollzeit

Leistungen

Employee Assistance Program
Kostenfreies oder vergünstigtes Deutschland-Ticket

Qualifikationen

Vertrieb
Microsoft Office
CRM
Cyber Security

Vollständige Stellenbeschreibung

Location:

Bremerhaven, Germany

Business:

Maritime

Position type:

Full Time

Contract type:

Permanent Employee

Job ID:

6566

Overview

About us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About Maritime

We help enhance the safety, efficiency, and sustainability of our customers in the global shipping industry, covering all vessel types and mobile offshore units. As a partner to industry, we offer services in testing, certification, training, and technical advisory through the energy value chain. That means we’re continually investing heavily into R&D for new services and solutions while proactively assessing what the industry needs today and tomorrow.

About the role

We are looking for a Key Account Manager (KAM) to drive growth and develop long‑term strategic customer relationships across Northern Germany, with a focus on the Bremen / Leer region.

In this role, you will act as the primary commercial contact for a portfolio of strategically important customers. You will own and coordinate the overall customer relationship and actively develop business opportunities.

You will report to the Area Business Development Manager and work closely with a collaborative, cross‑functional business development team.

This is a home-based position with a strong customer focus. You will regularly meet customers and internal stakeholders face‑to‑face. Travel to the Hamburg office is expected for team meetings and events (typically 1–2 days per visit).

Your Key Responsibilities

Build and continuously strengthen relationships with key decision makers and influencers within assigned strategic accounts, developing a deep understanding of their business needs and future direction, and establishing the foundation for preferred supplier partnerships
In close collaboration with the Account Team, develop and execute customer‑centric Key Account Plans with clear priorities, impactful objectives, and actionable initiatives that drive new business, secure renewals, and ensure high levels of customer satisfaction
Define, lead, coordinate, and motivate the Key Account Team, working collaboratively with virtual and cross‑functional teams across the organization to ensure effective execution of account strategies
Identify and develop new sales opportunities, while managing the existing contract portfolio to ensure timely renewals and sustainable account growth
Monitor, manage, and report on the sales pipeline and performance of assigned Key Accounts, ensuring transparency and progress against targets
Lead and support customer satisfaction reviews, identifying key challenges or improvement areas and ensuring insights are communicated internally and followed up with concrete actions
Partner closely with the Technical Service Manager to ensure high-quality technical support and effective after‑sales service beyond day‑to‑day operational delivery
Stay continuously informed about industry developments, market trends, and best practices, as well as the company’s products, services, and processes, to remain a relevant and trusted advisor to customers and prospects
Ensure the accuracy and completeness of customer master data and activity records in the customer relationship management system for assigned Key Accounts
Support the resolution of critical invoice issues and follow up on outstanding receivables in close cooperation with Finance to ensure timely and constructive solutions
Proactively identify and pursue new business opportunities beyond the assigned Key Accounts to support broader regional growth
Support marketing initiatives, customer events, and industry activities within the Area to strengthen market presence and brand awareness

What we offer

Be part of an innovative and forward‑looking environment where you can actively shape the future while building on strong and well‑established foundations
Work alongside highly skilled, committed, and collaborative colleagues
Enjoy a flexible work arrangement with a high degree of autonomy and trust
Engage with demanding and diverse customers at different levels of their organizations
Gain opportunities to experiment, learn, and continuously develop within your area of expertise and beyond
Access national and international career development opportunities within a global organization
Employment terms in line with local regulations and conditions

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture, and we invite you to be part of this diversity.

About you

Personal Qualities

Self‑driven and highly engaged, with the ability to inspire and motivate others
Proven experience in setting strategic direction and translating strategy into action
Excellent communication and influencing skills, developed in a sales or customer relationship management environment
Strong network‑building capabilities, ideally within an international or multicultural context
Demonstrated ability to gain deep customer insight and effectively influence stakeholders based on those insights
High level of personal impact, energy, and resilience, with experience navigating constraints to deliver results
Motivated by taking ownership and collaborating within a global network
Strong commitment to continuous learning and professional development

Competence Requirements

University degree or equivalent qualification; a background in Marine Engineering, Naval Architecture, or Maritime Studies is preferred
Minimum 10 years of experience within the maritime industry
Strong commercial acumen combined with a customer‑centric mindset
High level of IT proficiency, particularly with Microsoft Office applications
Willingness and ability to travel domestically as required
Fluent in business‑level German and English, both written and spoken

Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.

Projects and case studies

Our work helps pioneering companies and covers latest trends, regulations, initiatives to develop solutions to the most complex challenges the maritime industry is facing.

Remote surveys

By using an online or video link to the vessel, our dedicated remote surveyors can support vessels anywhere in the world.

Maritime Digital Twin

The cloud-based digital twin is a virtual image of customers’ assets, maintained through the lifecycle and easily accessible at any time.

Maritime Cyber Security

Cyber security is an important topic for the maritime industries due to rapid digital change that come with new threats and regulatory requirements.

Benefits

Please note, benefits may depend on your contract type, please confirm with your recruiter.

Profit Share

You’ll be part of our global profit share scheme that means we all share in our success as a business. If we profit, so do you. This will be part of our Total Compensation approach each year and depends on our year-end results.

Pension Schemes

We care about your long-term financial security and prioritize pension and retirement benefits to reflect our caring values.

Public Transport

You’ll be offered a "Deutschlandticket" to make public transport a more viable commuting option.

Annual Leave

You’ll be entitled to 30 days annual leave a year and special leave can be granted for moving, compassionate leave and special events such charitable activities, weddings, and funerals.

Mental Health Support

You'll have access to our Employee Assistance Program (EAP) as part of our strategic health management and wider workplace health support.

Mentoring Programs

You’ll have access to our mentoring courses and networking opportunities that address specific needs and help everyone develop their skills: from mentoring initiatives to leadership development programs.

Hybrid Work Model

We work in a hybrid model (three days from the office) and have flexible starting hours. This means you can fit your work and life together in a way that works for you.

Shape Your Career

We support you in exploring different career opportunities or shifting between teams or locations, so that you can shape your career according to what you find motivating. We dare, and so can you.

Ergonomic Workplace

Sit/stand desks, high-quality adjustable chairs and balance balls are just a few examples of what ergonomic office means here. We also make it easier for you to arrange your working space at home with a desk grant.

Jobrad

You’ll have the opportunity to lease up to 2 bicycles as part of our JobRad program, financed through deferred compensation. Thus, you’ll support DNV's goal of reducing our environmental footprint.

Urban sports club

You‘ll have access to our fitness cooperation with Urban Sports Club as part of DNV’s health management. This means that you benefit from an exclusive discount on the use of a wide range of sports and wellness activities whenever and wherever you want.

“I have become part of a "family", where I feel truly at ease and everyone is valued for doing their best for the entire community.”

Elena | NB/CMC Surveyor

"From a technical perspective, I’m proud of our innovative projects that delivery solutions aligned with safety and sustainability."

Eduardo | Offshore surveyor

"It feels so meaningful to take an active part of the global energy transition, creating a safe and sustainable future for all."

Ming Oleg | Senior Surveyor

Diversity, Equity and Inclusion

At DNV, our commitment to Diversity, Equity, and Inclusion is not only an ethical choice, but also a business decision.

Diversity, fairness, and a sense of belonging are a source of strength for our people, our business, and our customers, and help us to deliver on our purpose, vision, and values.

Working here

Since 1864 we’ve been dedicated to safeguarding life, property and the environment. Today we remain at the forefront of new technologies and techniques to help our customers transform for a more sustainable future.

At DNV you can expect to deliver career and industry defining work. You’ll be given the time to build your network, the resources to support your development, and the freedom to satisfy your curiosity and desire to learn.

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