20 beste Stellen als technical support analyst in berlin – aktuell auf Personalsuche

SENIOR TECHNICAL SUPPORT ANALYST
IT Universe —Berlin
- Azure
- Software-Fehlerbehebung
- Windows
4 Tage
Digital & IT Support Analyst (m/f/d)
Corning —Berlin
- ERP-Systeme
- Windows
- Bachelor
- Employee Assistance Program
Associate Technical Consultant (Germany) - Entry-Level Consulting (Life Sciences)
Veeva Systems —Berlin
- 48.000 € pro Jahr
- Vollzeit
- Azure
- Informatik
- Java
Data Analyst Loss Prevention (All Genders)
Best Secret GmbH —Berlin
- Vollzeit
- Microsoft Excel
- Englisch
- SQL
Manufacturing Data Analyst
Almetra —Berlin
- 50.000 € – 65.000 € pro Jahr
- Vollzeit
- ERP-Systeme
- SQL
- Mit Reiseanteil
- Flexible Arbeitszeiten
BMC Helix Support / Technical Support Analyst (Remote)
Müller`s Solutions —Berlin
- Hybrides Arbeiten
- Informatik
- Bachelor
- Erfahrung in der IT
Direkt bewerben
MOBA Trading Analyst – Esports (m/f/x)
GRID eSports GmbH —Berlin
- Teilzeit
- Homeoffice
- Datenanalyse
- SQL
- Bachelor
Direkt bewerben
Business Analyst – Web Banking
Avaloq —Berlin
- Vollzeit
- Hybrides Arbeiten
- Informatik
- Agile
- Finanzdienstleistungen
Direkt bewerben
Support Analyst (German Speaking)
Hawk —Berlin
- Vollzeit
- Informatik
- Bachelor
- APIs
Subject Matter Expert SME Analyst (f/m/d) - Procurement
Siemens Energy —Berlin
- Vollzeit
- Microsoft Excel
- SQL
- Bachelor
Business Data Analyst (m/f/d)
Aurora Europe GmbH —Berlin
- Vollzeit
- Microsoft Powerpoint
- Microsoft Excel
- Vertrieb
Data Engineer, Fraud
Xcelirate —Berlin
- 98.000 € pro Jahr
- Vollzeit
- Homeoffice
- Datenbanken
- Bachelor
- Machine Learning
Direkt bewerben
Business Analyst, Data & AI (m/f/d)
ib vogt GmbH —Berlin
- Vollzeit
- Hybrides Arbeiten
- Azure
- SQL
- APIs
Direkt bewerben
Associate Consultant (Germany) - Entry-Level Technology Consulting (Life Sciences)
Veeva Systems —Berlin
- 48.000 € pro Jahr
- Vollzeit
- Mit Reiseanteil
BMC Helix Process & ITSM Analyst / Workflow Engineer (Remote)
Müller`s Solutions —Berlin
- Hybrides Arbeiten
- Informatik
- Bachelor
- Erfahrung in der IT
Direkt bewerben
Cloud Infrastructure Cost Analyst (FinOps)
Qdrant —Berlin
- Vollzeit
- Homeoffice
- Azure
- DevOps
- SQL
- Flexible Arbeitszeiten
Direkt bewerben
Data Analyst (gn) - ESN/More Nutrition
The Quality Group —Berlin
- Vollzeit
- Englisch
- SQL
- Analytik
- Mitgliedschaft im Fitnessstudio
- Flexible Arbeitszeiten
11 Tage
Data Analyst — Maternity Cover, 12 Months
Rugvista —Berlin
- Microsoft Excel
- SQL
- Künstliche Intelligenz
11 Tage
Investment Analyst (Full Time - Remote)
THE COLLECTIVE ACE GMBH —Berlin
- Vollzeit
- Homeoffice
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexible Arbeitszeiten
eCommerce Growth Analyst (all genders)
Distribusion Technologies —Berlin
- 35.000 € – 50.000 € pro Jahr
- Vollzeit
- Hybrides Arbeiten
- Bachelor
Direkt bewerben

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technical support analyst jobs near berlin

SENIOR TECHNICAL SUPPORT ANALYST

IT Universe -
Berlin

Jetzt bewerben

Details zur Stelle

vor 4 Tagen

Qualifikationen

Jira
TCP
Azure
Software-Fehlerbehebung
Windows
Technischer Support
Windows Remote Desktop
Informationssicherheit
AWS
Fernwartungssoftware
MacOS
ServiceNow
TCP/IP
Citrix
Kommunikationsfähigkeit
Active Directory
Intune
Informationstechnologie
VPN

Vollständige Stellenbeschreibung

About IT UNIVERSE

We are a well-established company in the IT market with a history spanning over 16 years. As an IT solutions integrator with an extensive portfolio of products and services, we serve companies of all sizes and operate in Brazil, the United States, and Mexico.

We are proud to be recognized by Great Place to Work (GPTW) as one of the best companies to work for.

What guides us?

Happiness – Promoting happiness within our company is our daily mission. Happy people live longer, are more optimistic, and work better. Happiness drives results.
We view our clients, partners, and employees as the key drivers of project success and company growth.
Ethical relationships foster the prestige and recognition that constitute a company's greatest assets.
We consistently provide the best possible service experience to our clients.
The pursuit of new technologies is a daily endeavor. Keeping pace with market evolution is the key to delivering excellence.

Responsabilidades e atribuições

Monitor events, ensuring adherence to service and resolution deadlines.
Provide technical support for hardware and software.
Install approved software.
Reinstall Windows and create/deploy images on desktops, laptops, and All-in-One PCs.
Perform IMACD (Install, Move, Add, Change, and Remove) activities for hardware and software.
Provide remote support for mobile telephony, including device configuration, app installation, and carrier liaison.
Support the IT environment, including desktops, laptops, monitors, mobile devices, printers, scanners, plotters, VoIP equipment, Wi-Fi, network devices, and videoconferencing systems.
Interact with vendors and manufacturers regarding equipment maintenance and replacement.
Monitor communication, printing, and network services, resolving and escalating incidents as necessary.
Manage users and permissions in Active Directory and Microsoft Entra ID.
Administer Google Workspace tools.
Manage devices via Intune, SCCM, and MDM.
Support Windows, macOS, Citrix, VDI, VPN, and RDS environments.
Support SentinelOne and IRU.
Provide remote support using remote access tools.
Support network infrastructure by diagnosing connectivity, latency, firewall, and proxy issues.
Log, track, and update tickets in ITSM tools.
Maintain the confidentiality of sensitive information and documents.
Install, configure, and perform preventive and corrective maintenance on IT equipment.

Requisitos e qualificações

Degree or currently pursuing a degree in Information Technology or related fields.
Minimum of 3 years of experience in IT technical support.
Fluent in English.
Fluent in German.
Strong communication skills.
Experience with advanced troubleshooting for Windows 10, Windows 11, and macOS.
Knowledge of endpoint management using Microsoft Intune, Microsoft Configuration Manager (SCCM/MECM), and MDM solutions.
Knowledge of Microsoft Active Directory (AD DS) and Microsoft Entra ID (Azure AD).
Experience with Google Workspace administration (Mail, Drive, and Meet).
Knowledge of corporate VPNs and secure remote access.
Knowledge of Citrix Virtual Apps and Desktops, VDI, and Remote Desktop Services (RDS) environments.
Knowledge of remote access tools such as NinjaOne/Ninja Desk, AnyDesk, TeamViewer, BeyondTrust, and Microsoft Remote Help.
Knowledge of network protocols: TCP/IP, DNS, DHCP, VLAN, NAT, and Proxy.
Knowledge of firewalls and proxies for diagnosing connectivity and latency issues.
Basic knowledge of Microsoft Azure and/or AWS.
Basic knowledge of SentinelOne (Endpoint), Zscaler, and IRU (Identity).
Knowledge of Information Security best practices.
Experience with ITSM tools such as Jira, ServiceNow, or similar.
Knowledge of technical documentation and the creation of operational procedures.

Informações adicionais

Feedback and monthly 1:1s for tracking progress and professional development.

Individual Development Plan (IDP).

Training and skill-building sessions for individuals and teams.

Here, we value people, encourage continuous development, and believe that growing together is the best way to achieve great results. Come join a team that fosters collaboration, innovation, and learning every day!

Ambiente descontraído, colegas que podem se tornar seus amigos, cafezinho a vontade,

vários benefícios, líderes que inspiram e diversos treinamentos para você crescer na sua carreira profissional.

E tem mais! Além de você trabalhar na nossa sede, você também poderá trabalhar na sede dos nossos clientes. ;)

Jetzt bewerben

Erweiterte Suche

technical support analyst Jobs in berlin

SENIOR TECHNICAL SUPPORT ANALYST

Digital & IT Support Analyst (m/f/d)

Associate Technical Consultant (Germany) - Entry-Level Consulting (Life Sciences)

Data Analyst Loss Prevention (All Genders)

Manufacturing Data Analyst

BMC Helix Support / Technical Support Analyst (Remote)

MOBA Trading Analyst – Esports (m/f/x)

Business Analyst – Web Banking

Support Analyst (German Speaking)

Subject Matter Expert SME Analyst (f/m/d) - Procurement

Business Data Analyst (m/f/d)

Data Engineer, Fraud

Business Analyst, Data & AI (m/f/d)

Associate Consultant (Germany) - Entry-Level Technology Consulting (Life Sciences)

BMC Helix Process & ITSM Analyst / Workflow Engineer (Remote)

Cloud Infrastructure Cost Analyst (FinOps)

Data Analyst (gn) - ESN/More Nutrition

Data Analyst — Maternity Cover, 12 Months

Investment Analyst (Full Time - Remote)

eCommerce Growth Analyst (all genders)

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