20 beste Stellen als technical customer support in berlin – aktuell auf Personalsuche

Technical Support Engineer
DeepHealth —Berlin
- 35.000 € – 50.000 € pro Jahr
- Vollzeit
- Homeoffice
- Software-Fehlerbehebung
- Windows
- Bachelor
Direkt bewerben
IT Support Administrator (all genders)
Highsnobiety —Berlin
- Hybrides Arbeiten
- Google Suite
- Windows
- Microsoft Office
Technical Support Consultant
Centric Software —Berlin
- Vollzeit
- Azure
- Oracle
- Master
IT Support & Workplace (ITSW) Agent (f/m/d)
BMG —Berlin
- Vollzeit
- Hybrides Arbeiten
- Informatik
- Bachelor
- Erfahrung in der IT
Direkt bewerben
Technical Support Specialist - DACH
NinjaOne —Berlin
- Vollzeit
- Informatik
- Kundenberatung
- Windows
Customer Support (Working Student) (m/f/d)
voize —Berlin
- Wochenendarbeit möglich
- Hybrides Arbeiten
- Salesforce
- Flexible Arbeitszeiten
5 Tage
Trading Support Operator EMEA (m/f/x)
GRID eSports GmbH —Berlin
- Wochenendarbeit möglich
- Homeoffice
- Hochschulreife
- APIs
Direkt bewerben
Technical Support Engineer
Kombo —Berlin
- 70.000 € – 90.000 € pro Jahr
- Vollzeit
- APIs
On-site Technical Support Engineer – Europe
Telenav —Berlin
- Vollzeit
- Informatik
- Bachelor
- Mit Reiseanteil
- Reisekostenerstattung
- Flexible Arbeitszeiten
Technical Support (Working Student) (m/f/d)
voize —Berlin
- Wochenendarbeit möglich
- Hybrides Arbeiten
- Informatik
- APIs
- Flexible Arbeitszeiten
5 Tage
IT Support / TechOps Specialist (m/f/d)
Pliant —Berlin
- Vollzeit
- Hybrides Arbeiten
- Management-Erfahrung
- Windows
- Erfahrung mit Netzwerken
Direkt bewerben
Technical Account Manager (Remote Europe)
n8n —Berlin
- Vollzeit
- Homeoffice
- DevOps
- Master
- APIs
- Lebensversicherung
Technical Support France
beroNet GmbH —Berlin-Kreuzberg
- Vollzeit
- Linux
Control-M Customer Success Specialist
BMC Software —Berlin
- 71.325 € – 118.875 € pro Jahr
- Oracle
- DevOps
- Datenbanken
3 Tage
Technical Consultant
Centric Software —Berlin
- Vollzeit
- Informatik
- Bachelor
- Mit Reiseanteil
Support Engineer *EU/ Germany remote* (m/f/d)
Pliant —Berlin
- Vollzeit
- Homeoffice
- ERP-Systeme
- SQL
- JavaScript
Direkt bewerben
10 Tage
Associate Technical Consultant (Germany) - Entry-Level Consulting (Life Sciences)
Veeva Systems —Berlin
- Ab 48.000 € pro Jahr
- Vollzeit
- Hybrides Arbeiten
- Azure
- Informatik
- Java
- Homeoffice-Möglichkeit
- Flexible Arbeitszeiten
Direkt bewerben
11 Tage
Data Center Manager, Data Center Operations, IT, & Support Engineering
Amazon Data Services European Sovereign Cloud GmbH —Berlin
- Vollzeit
- AWS
- Kontinuierlicher Verbesserungsprozess
- HLK
IT Support Specialist (m/f/d) ( 32 hours a week )
LYNX Berlin —Berlin
- Vollzeit
- Windows
- Finanzdienstleistungen
- Kostenlose Verpflegung
Direkt bewerben
Customer Support Working Student
bookingkit GmbH —Berlin
- Teilzeit
- Hybrides Arbeiten
- Wirtschaft
- Homeoffice-Möglichkeit
8 Tage

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Technical Support Engineer

DeepHealth
Berlin

Direkt bewerben

Details zur Stelle

Vollzeit
35.000 € – 50.000 € pro Jahr

Qualifikationen

Software-Fehlerbehebung
Callcenter
Windows
Bachelor
Erfahrung in der IT
PC-Kenntnisse
Linux

Vollständige Stellenbeschreibung

Company Overview

DeepHealth, a RadNet company, is focused on delivering AI-powered solutions that improve population health, optimize radiology workflows, and drive earlier detection of disease. Our portfolio spans breast, lung, brain, prostate, and thyroid imaging AI, deployed across enterprise imaging platforms and large screening programs.

Job Summary

The Technical Services Engineer is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes.

Essential Duties and Responsibilities:

Provide first- and second-level support for healthcare IT systems, including troubleshooting and resolving technical issues.
Respond to user inquiries via phone, email, and ticketing systems in a timely and professional manner.
Participate in a rotating schedule to monitor the support queue, triage incoming tickets, and assign them to the appropriate product or functional team.
Collaborate with IT, Product, and Engineering teams to escalate and resolve complex issues.
Maintain detailed records of incidents, solutions, and workflows in the ticketing system.
Assist with system updates, installations, and user onboarding for new software and hardware.
Contribute to the continuous improvement of support processes and knowledge base.
Ensure compliance with regulatory standards and internal IT policies.
Support key customers and maintain positive relationships, providing updates and guidance as needed.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.

Minimum Qualifications, Education and Experience:
• 1+ years of experience in an IT support role

Bachelor’s degree in IT, Healthcare Informatics, or related field, or equivalent experience. (Required)
Proven IT support experience, preferably in healthcare or clinical environments. (Required)
Strong customer relationship and call center support skills. (Required)
Fluency in French and English (Required)
Strong IT, networking, and general computer skills. (Required)
Solid understanding and hands-on experience with PC and server hardware platforms and command lines on Linux and Windows. (Required)
Experience troubleshooting complex applications and software products. (Required)
Proficiency in Windows operating systems (Windows 7 and above, Server) and Linux system administration. (Required)
Familiarity with healthcare IT systems, including EMR and clinical software. (Required)
Experience with ticketing systems and ITIL-based support processes. (Required)
Knowledge of archival and storage media. (Required)
Excellent troubleshooting, diagnostic, and analytical skills. (Required)
Strong written and verbal communication skills. (Required)
Ability to manage multiple tasks, work under pressure, and collaborate across teams. (Required)
Flexibility to work varied hours and participate in on-call rotations. (Required)
PACS/Radiology/DICOM/HL7 experience. (Preferred)
Radiology workflow experience. (Preferred)
CompTIA Linux, RHCA, or RHCT certification. (Preferred)
CCNA/CCNP certification. (Preferred)
Proficiency in additional languages, particularly for EU or international regions. (Preferred)

Quality Standards

Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.
Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
Follows all local, regional and country laws concerning employment.
Follows all DeepHealth policies and procedures.
Follows data privacy, compliance, safety and confidentiality standards at all times.
Practices universal safety precautions.
Promotes good public relations on the phone and in person.
Adapts and is willing to learn new tasks, methods, and systems.
Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.
Completes job responsibilities in a quality and timely manner.

Physical Demands

This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally.

Travel

This position may require occasional travel.

Working Environment

Hybrid/Remote

Accommodations

Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

Salary

€35,000 - €50,000

Direkt bewerben

Erweiterte Suche

technical customer support Jobs in berlin

Technical Support Engineer

IT Support Administrator (all genders)

Technical Support Consultant

IT Support & Workplace (ITSW) Agent (f/m/d)

Technical Support Specialist - DACH

Customer Support (Working Student) (m/f/d)

Trading Support Operator EMEA (m/f/x)

Technical Support Engineer

On-site Technical Support Engineer – Europe

Technical Support (Working Student) (m/f/d)

IT Support / TechOps Specialist (m/f/d)

Technical Account Manager (Remote Europe)

Technical Support France

Control-M Customer Success Specialist

Technical Consultant

Support Engineer EU/ Germany remote (m/f/d)

Associate Technical Consultant (Germany) - Entry-Level Consulting (Life Sciences)

Data Center Manager, Data Center Operations, IT, & Support Engineering

IT Support Specialist (m/f/d) ( 32 hours a week )

Customer Support Working Student

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