20 beste Stellen als head of customer experience in berlin – aktuell auf Personalsuche

Head of Enterprise Accounts, Uber Eats, Germany
Uber —Berlin
- Vollzeit
- Vertrieb
- SQL
- Projektmanagement
Head of Transformation & Projects
solarisBank AG —Berlin
- 100.000 € – 130.000 € pro Jahr
- Finanzwirtschaft
- Master
- Projektmanagement
10 Tage
Head of Site Merchandising, Germany
Quince —Berlin
- Marketing
- Merchandising
- Bachelor
Head of Department (m/w/d)
UGA Biopharma GmbH —Berlin
- Dringend gesucht
- Management-Erfahrung
- Master
- Flexible Arbeitszeiten
Head of Workplace Engineering
SEFE Securing Energy for Europe GmbH —Berlin
- Hybrides Arbeiten
- Englisch
- SharePoint
- Erfahrung in der IT
Head of Women's Apparel UK/EU
Quince —Berlin
- 100.000 € – 165.000 € pro Jahr
- Vertrieb
- Marketing
- Merchandising
11 Tage
Head of Growth Marketing and Lifecycle (d/m/f) NYC or Berlin
Leapsome —Berlin
- 100.000 € – 150.000 € pro Jahr
- Vollzeit
- Hybrides Arbeiten
- Führungserfahrung
- Marketing
- Flexible Arbeitszeiten
Head of Conversion & Customer Insights
Lovehoney Group —Berlin
- Vollzeit
- Hybrides Arbeiten
- Salesforce
- Analytik
Direkt bewerben
Head of Process Architecture & Policy Management (f/m/d)
solarisBank AG —Berlin
- 110.000 € – 125.000 € pro Jahr
- Finanzwirtschaft
- Master
- Künstliche Intelligenz
Head of Alliances, EMEA & APAC
Locus Robotics —Berlin
- 110.000 € – 150.000 € pro Jahr
- Homeoffice
- Bachelor
- Mit Reiseanteil
- Wirtschaft
Direkt bewerben
Head of Product Growth (Referrals & Viral Loops) at AIOS — Remote, $200k-$400k/yr + 0.15%-0.50%
AIOS (YC W20/S21) —Berlin
- 200.000 € – 400.000 € pro Jahr
- Wochenendarbeit möglich
- Homeoffice
Head of Revenue Operations
Choco —Berlin
- Vollzeit
- Hybrides Arbeiten
Head of Pricing (m/f/x)
rebuy —Berlin
- 100.000 € – 130.000 € pro Jahr
- Vollzeit
- Hybrides Arbeiten
- Master
Direkt bewerben
11 Tage
Head of Talent
Andercore —Berlin
- Vollzeit
- Englisch
- Künstliche Intelligenz
- Führungserfahrung
Head of Service Delivery
EMnify GmbH —Berlin
- Hybrides Arbeiten
- APIs
Head of Data & Analytics (all genders)
getolo GmbH —Berlin
- Vollzeit
- Hybrides Arbeiten
- Microsoft Excel
- SQL
- AWS
Direkt bewerben
4 Tage
Head of Global Customer & Market Insights
GetYourGuide —Berlin
- Hybrides Arbeiten
- CRM-Software
- Künstliche Intelligenz
- Marketing
- Homeoffice-Möglichkeit
- Mitgliedschaft im Fitnessstudio
Direkt bewerben
Customer Operations Lead (f/m/d)
lemon.markets —Berlin
- Vollzeit
- Hybrides Arbeiten
- Kundenberatung
- Führungserfahrung
- Erfahrung im Bankwesen
- Homeoffice-Möglichkeit
- Flexible Arbeitszeiten
Head of Group Controlling and Investor Relations (m/f/d)
Francotyp-Postalia Holding AG —Berlin
- Vollzeit
- ERP-Systeme
- Finanzwirtschaft
- Rechnungswesen
Head of Sales (m/f/d)
Consultport —Berlin
- Vollzeit
- CRM-Software
- Vertrieb
- Marketing
Direkt bewerben

Ich möchte aktuelle Job-E-Mails für Stellen als head of customer experience in berlin erhalten

Wenn Sie sich bei Ihrem Konto anmelden, stimmen Sie den Nutzungsbedingungen, den Richtlinien zur Verwendung von Cookies sowie der Datenschutzerklärung von SimplyHired zu.

Weitere Job-Standorte erkunden

head of customer experience jobs near berlin

Head of Enterprise Accounts, Uber Eats, Germany

Uber -
Berlin

Jetzt bewerben

Details zur Stelle

Vollzeit

Qualifikationen

Vertrieb
E-Commerce
SQL
Projektmanagement
Account Management

Vollständige Stellenbeschreibung

About the Role
As the Head of Enterprise (m/w/d) for Germany, you will be a senior commercial leader responsible for the growth and success of Uber Eats' most high-impact partners. You will sit at the intersection of leadership, commercial strategy, and executive-level relationship management, ensuring that our largest partners achieve long-term value on our platform.

In this role, you will lead a high-performing team of over seven Account Managers, driving a customer-centric culture that balances local market needs with Uber's global objectives. We are looking for a strategic heavy hitter with a proven track record in complex negotiations, data-driven optimization, and leading teams through fast-paced, matrixed environments.
What You Will Do
Leadership & Team Development

Lead with Vision: Attract, coach, and empower a high-performing team of 7+ Account Managers.
Culture & Growth: Foster a culture of performance, accountability, and customer obsession where your team can thrive.
Succession & Feedback: Set clear goals, provide ongoing feedback, and build professional development pipelines to create the next generation of leaders.

Commercial Strategy & Execution

Strategic Growth: Develop and execute a customer growth strategy for Germany that aligns with local operations and global go-to-market objectives.
Data-Driven Optimization: Use analytical ability and operational rigor to optimize account segmentation, expansion plays, revenue targets, and pricing models.
Business Impact: Steer joint business planning and revenue expansion, ensuring sales forecasting and pipeline management are effectively executed.
Process Excellence: Implement best-in-class processes and project management skills to track KPIs and drive partnership metrics effectively.

Customer & Market Engagement

Trusted Advisor: Build and cultivate trust-based relationships with C-level and senior stakeholders at Uber Eats Germany's most strategic partners.
Solution Selling: Negotiate complex deals and unlock long-term value by advancing partner priorities across the full Uber Eats Delivery product portfolio.
Market Insight: Monitor trends, customer needs, and the competitive landscape to adjust strategies and expand Uber's footprint in key segments.

Stakeholder Management & Cross-Functional Alignment

Internal Collaboration: Partner closely with Territories, Restaurant Operations, Eater Operations, Product, and Marketing teams to deliver tailored solutions.
Regional & Global Synergy: Engage with peers internationally to share learnings, contribute to global enterprise playbooks, and scale best practices.
Advocacy: Use customer feedback to influence product development and represent Uber at industry events and executive-level engagements.

Basic Qualifications

Experience: 10+ years of relevant experience in sales, account management, or commercial leadership roles.
Leadership: A proven track record of leading and developing high-performing teams, ideally in a fast-growth or tech environment.
Language Skills: English is mandatory; German is highly preferred.
Technical Proficiency: Full proficiency in Google Workspace for executive storytelling and data analysis.
Senior Engagement: Excellent ability to engage, influence, and negotiate with C-level and VP-level stakeholders.
Analytical Mindset: Strong data-driven approach to decision-making and experience working in complex, matrixed global organizations.

Preferred Qualifications

Industry Expertise: Experience operating in the tech, eCommerce, or German F&B industry (including FMCG partnerships).
Professional Background: Experience in strategy consulting (MBB), business development in Big Tech, or high-growth scale-ups.
Technical Skills: Knowledge of SQL is considered a significant advantage.

~~ ~~

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Jetzt bewerben

Erweiterte Suche

head of customer experience Jobs in berlin

Head of Enterprise Accounts, Uber Eats, Germany

Head of Transformation & Projects

Head of Site Merchandising, Germany

Head of Department (m/w/d)

Head of Workplace Engineering

Head of Women's Apparel UK/EU

Head of Growth Marketing and Lifecycle (d/m/f) NYC or Berlin

Head of Conversion & Customer Insights

Head of Process Architecture & Policy Management (f/m/d)

Head of Alliances, EMEA & APAC

Head of Product Growth (Referrals & Viral Loops) at AIOS — Remote, $200k-$400k/yr + 0.15%-0.50%

Head of Revenue Operations

Head of Pricing (m/f/x)

Head of Talent

Head of Service Delivery

Head of Data & Analytics (all genders)

Head of Global Customer & Market Insights

Customer Operations Lead (f/m/d)

Head of Group Controlling and Investor Relations (m/f/d)

Head of Sales (m/f/d)

Ich möchte aktuelle Job-E-Mails für Stellen als head of customer experience in berlin erhalten

Related Searches

Weitere Job-Standorte erkunden

Tools für Jobsuchende

Arbeitgebertools

Durchsuchen

Bleiben Sie in Kontakt