5 beste Stellen als english hotel receptionist in berlin – aktuell auf Personalsuche

Receptionist - Customer Service - Axel Hotel Berlin
Axel Hotel Berlin GmbH —Berlin
- 27.000 € – 29.000 € pro Jahr
- Vollzeit
- Persönlich
- Kundenberatung
Direkt bewerben
9 Tage
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Direkt bewerben

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Receptionist - Customer Service - Axel Hotel Berlin

Axel Hotel Berlin GmbH
Berlin

Direkt bewerben

Details zur Stelle

Vollzeit
27.000 € – 29.000 € pro Jahr
vor 9 Tagen

Qualifikationen

Kundenberatung
Upselling

Vollständige Stellenbeschreibung

Axel Hotels is looking for a Receptionist to join our team at one of our hotels. We are looking for a dynamic, customer-focused individual with problem-solving skills and a strong service orientation, who wants to develop their career in an inclusive and constantly evolving environment.

Job Mission

To be the guest's first point of contact, guaranteeing an excellent experience from arrival to departure, through the correct execution of reception processes and compliance with the hotel's quality standards. To actively contribute to revenue generation through the promotion and sale of additional services.

Main Functions

Welcome guests, efficiently managing check-in and check-out processes.
Provide information about hotel services and destination recommendations.
Attend to and channel requests, ensuring a prompt and effective response.
Manage reservations and track them in the system (additions, modifications, cancellations).
Perform administrative tasks specific to the department (invoicing, collections, cash reconciliation).
Answer phone calls and emails.
Coordinate with different hotel departments to ensure a smooth guest experience.
Manage incidents and complaints, offering appropriate solutions.
Promote the sale of complementary services (upselling and cross-selling).
Comply with established operating procedures and quality standards.
Availability to work rotating shifts.

Skills and Competencies

Strong customer focus
Excellent communication skills
Empathy and active listening
Organization and attention to detail
Teamwork skills
Ability to work under pressure
Problem-solving skills
Proactivity
Punctuality and responsibility
Professional image appropriate for the position
Discretion and confidentiality

Requirements

Minimum of 1-2 years of experience in reception or customer service positions, preferably in the hotel sector
Advanced level of English (essential) Other languages will be considered an asset.
Knowledge of computer tools and hotel management systems (PMS).
Previous experience with Tesipro/Ulyses Cloud will be considered an asset.

We Offer

Job stability and professional development
Opportunities for growth within the company
Internal mobility within the group's hotels
Joining a dynamic, diverse, and inclusive environment
Ongoing training and participation in expansion projects

Job Type: Full-time

Pay: 27.000,00€ - 29.000,00€ per year

Work Location: In person

Direkt bewerben

Erweiterte Suche

english hotel receptionist Jobs in berlin

Receptionist - Customer Service - Axel Hotel Berlin

Health Club Receptionist at Hilton Berlin (m/f/*)

Receptionist / Front Office Agent (m/f/d)

Guest Relations Officer (m/f/d)

Reservations Agent NENI (m/f/d) (Part-Time)

Ich möchte aktuelle Job-E-Mails für Stellen als english hotel receptionist in berlin erhalten

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