20 beste Stellen als customer service analyst in berlin – aktuell auf Personalsuche

Lead Analyst, Customer Service Analytics
Angi —Berlin
- 81.000 € – 110.000 € pro Jahr
- Vollzeit
- Hybrides Arbeiten
- Kundenberatung
- Salesforce
- Master
Direkt bewerben
11 Tage
Data Analyst - Marketing (f/m/d)
Zenjob —Berlin
- Vollzeit
- Hybrides Arbeiten
- Salesforce
- Python
- Marketing
Direkt bewerben
Data Analyst - BI Plattform (m/w/d)
Bundesdruckerei GmbH —Berlin
- Vollzeit
- Datenbanken
- SQL
- Analysefähigkeit
- Weiterbildungsprogramme
Product Business Analyst
Trinetix —Berlin
- Vollzeit
- Homeoffice
- Bachelor
- Flexible Arbeitszeiten
Direkt bewerben
11 Tage
Customer Success Manager II, Scale
Braze —Berlin
- APIs
- Kommunikationsfähigkeit
- HTML
Direkt bewerben
14 Tage
Data Analyst - mid or senior level (F/M/X)
Ablefy —Berlin
- Vollzeit
- Master
- SQL
- APIs
Direkt bewerben
Senior Product Analyst - (Logistics, Customer)
Delivery Hero —Berlin
- Vollzeit
- Hybrides Arbeiten
- SQL
- Bachelor
- Python
Direkt bewerben
4 Tage
Business Analyst - Payments
Avaloq —Berlin
- Vollzeit
- Hybrides Arbeiten
- Oracle
- Agile
Direkt bewerben
Associate Technical Consultant (Germany) - Entry-Level Consulting (Life Sciences)
Veeva Systems —Berlin
- 48.000 € pro Jahr
- Vollzeit
- Azure
- Informatik
- Java
Investment Analyst (Full Time - Remote)
THE COLLECTIVE ACE GMBH —Berlin
- Vollzeit
- Homeoffice
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexible Arbeitszeiten
(Senior) Data Analyst
Nelly Solutions —Berlin
- Vollzeit
- Hybrides Arbeiten
- Salesforce
- SQL
- Flexible Arbeitszeiten
Direkt bewerben
4 Tage
Insights Analyst
TechBiz Global GmbH —Berlin
- Vollzeit
- Microsoft Powerpoint
- Microsoft Excel
- Schreibfähigkeiten
KI Developer / Analyst (m/w/d) - Kundenservice Versicherung
Stuttgarter Lebensversicherung a.G. —Berlin
- Azure
- JavaScript
- APIs
- Mitarbeiter-Rabatt
- Weiterbildungsprogramme
Data Analyst
Talon.One LinkedIn Jobs —Berlin
- SQL
- Python
- Analytik
Direkt bewerben
Data Analyst
Talon.One —Berlin
- SQL
- Python
- Analytik
Direkt bewerben
Senior Data Analyst - Shop Analytics (all genders)
ABOUT YOU SE & Co. KG —Berlin
- 70.000 € – 85.000 € pro Jahr
- Vollzeit
- Hybrides Arbeiten
- SQL
- Kommunikationsfähigkeit
- Python
Direkt bewerben
Analyst, Pricing & Revenue Optimization (m/f/x)
rebuy —Berlin
- 55.000 € – 70.000 € pro Jahr
- Vollzeit
- Hybrides Arbeiten
- SQL
- Bachelor
- Analytik
Direkt bewerben
Werkstudent Product Data Analyst (m/w/d) – Berlin
Gear4music GmbH —Berlin-Friedrichshain
- 15 € pro Stunde
- Teilzeit
- Informatik
- Microsoft Excel
- Englisch
14 Std.
Data Analyst
Talon.One GmbH —Berlin
- SQL
- Python
- Analytik
Werkstudent:in (w/m/d) Data Analyst / BI Analyst
Porsche Digital GmbH —Berlin
- Teilzeit
- Microsoft Excel
- Informatik
- SQL
Direkt bewerben

Ich möchte aktuelle Job-E-Mails für Stellen als customer service analyst in berlin erhalten

Wenn Sie sich bei Ihrem Konto anmelden, stimmen Sie den Nutzungsbedingungen, den Richtlinien zur Verwendung von Cookies sowie der Datenschutzerklärung von SimplyHired zu.

Weitere Job-Standorte erkunden

customer service analyst jobs near berlin

Lead Analyst, Customer Service Analytics

Angi -
Berlin

Direkt bewerben

Details zur Stelle

Vollzeit
81.000 € – 110.000 € pro Jahr
vor 11 Tagen

Qualifikationen

Kundenberatung
Salesforce
Master
Bachelor
Künstliche Intelligenz
Führungserfahrung
Python
Analytik

Vollständige Stellenbeschreibung

For over 30 years, Angi has powered the future of the home services industry, creating an environment where homeowners and pros benefit from more jobs done well.

For homeowners, our platform is a reliable way to find skilled pros. For pros, we're a reliable business partner who helps them find the winnable work they want, when they want. For employees, we're an amazing place to call home. We can't wait to welcome you.

Angi at a glance:

Founded in 1995 as Angie’s List and rebranded in 2021
Global company with 9 brands in 8 countries and employees worldwide
Homeowners have turned to us for 300 million home projects and counting

We are seeking a dynamic Lead Analyst for the Commercial & Analytics - International team to play a pivotal role in enhancing customer experience and operational productivity through data-driven insights. The Lead Analyst will focus on analyzing customer service data, identifying pain points, improving products and services, and optimizing operational workflows.

In this role, you will have a direct impact on customer satisfaction, loyalty, and the overall success of our operations. You’ll be responsible for stewarding the allocation of resources, managing customer feedback data, and proactively generating insights to continually enhance processes, products, and people.

What you’ll do:

Customer Experience Optimization:
- Leverage analytics to understand customer expectations and experiences, enabling the team to tailor services and meet customer needs more effectively.
- Analyze customer satisfaction metrics such as CSAT, NPS, CES, ART, AHT, and First Contact Resolution to measure and improve service levels.
- Identify customer pain points by structuring and analyzing customer feedback and complaints, addressing recurring issues proactively to improve satisfaction.
Operational Efficiency & Resource Management:
- Analyze customer service data to balance speed and quality in operations, optimizing processes and resource allocation to enhance overall operational effectiveness.
- Steward the prioritization of resource allocation across all inbound service workloads, outbound calling campaigns, and experiments, ensuring efficiency and business impact.
- Use analytics to guide workforce planning, from debt collection efforts to outbound call campaigns and customer retention strategies.
- Continuously identify and implement AI-driven opportunities to streamline data analysis and improve team productivity
Data-Driven Experimentation:
- Conduct both proactive and reactive analyses of experiments, providing actionable recommendations based on reliable and statistically significant results.
- Evaluate outcomes to suggest improvements related to processes, products, or personnel, with a focus on productivity, conversion rates, right-first-time rate, cycle times, and retention.
Performance Metrics & Reporting:
- Establish and monitor key performance indicators (KPIs) that measure operational success, such as Average Handle Time (AHT), Cycle Times, and Satisfaction Scores.
- Provide regular reports to senior management, highlighting actionable insights and areas for improvement in the customer service experience.
Leadership & Team development:
- Steward data driven decision making by providing insights to achieve department or organizational goals.
- Help your direct reports grow professionally by mentoring, identifying development needs and creating opportunities.

Who you are:

Bachelor’s or Master’s degree in a relevant field (e.g., Data Analytics, Business, Statistics, Economics, or similar).
8+ years of experience in data analytics, with a focus on customer experience or operational efficiency.
Proven experience with customer service platforms (Salesforce is a plus) and proficiency in customer service analytics tools.
Strong analytical skills with experience in structuring, analyzing, and interpreting large datasets.
Demonstrated ability to generate insights from data and implement strategies that drive measurable business outcomes.
Excellent communication and stakeholder management skills, with the ability to present complex data in a clear and actionable way.
People management experience is a plus.
Experience leveraging AI tools (e.g., Cursor, Claude Code) to optimize workflows is a plus.
Proficiency in data visualization and analytics tools such as Looker, SQL, or Python.
Experience in working in customer-centric industries or roles, with a focus on improving customer experience.

We value diversity

We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

Compensation & Benefits:

The salary band for this position ranges from €81,000 - €110,000, commensurate with experience and qualifications.
Hybrid work environment and home office set-up allowance
Temporary work from abroad policy
Regular team and social events

Direkt bewerben

Erweiterte Suche

customer service analyst Jobs in berlin

Lead Analyst, Customer Service Analytics

Data Analyst - Marketing (f/m/d)

Data Analyst - BI Plattform (m/w/d)

Product Business Analyst

Customer Success Manager II, Scale

Data Analyst - mid or senior level (F/M/X)

Senior Product Analyst - (Logistics, Customer)

Business Analyst - Payments

Associate Technical Consultant (Germany) - Entry-Level Consulting (Life Sciences)

Investment Analyst (Full Time - Remote)

(Senior) Data Analyst

Insights Analyst

KI Developer / Analyst (m/w/d) - Kundenservice Versicherung

Data Analyst

Data Analyst

Senior Data Analyst - Shop Analytics (all genders)

Analyst, Pricing & Revenue Optimization (m/f/x)

Werkstudent Product Data Analyst (m/w/d) – Berlin

Data Analyst

Werkstudent:in (w/m/d) Data Analyst / BI Analyst

Ich möchte aktuelle Job-E-Mails für Stellen als customer service analyst in berlin erhalten

Related Searches

Weitere Job-Standorte erkunden

Tools für Jobsuchende

Arbeitgebertools

Durchsuchen

Bleiben Sie in Kontakt