20 beste Stellen als security operation center in berlin, be – aktuell auf Personalsuche

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Customer Service Manager (m/f/x)

ITONICS GmbH -
Berlin

Jetzt bewerben

Details zur Stelle

Vollzeit

Qualifikationen

Sicherheitsdienst
Erfahrung in der IT
SaaS

Vollständige Stellenbeschreibung

Hybrid, Berlin, Kathmandu, Nürnberg

Full-time

Permanent employee

Your Contribution

You own and continuously improve end-to-end service delivery for the ITONICS SaaS and on-premise applications by ensuring SLA-compliant availability, performance, and security, driving efficient incident resolution with root cause elimination, and directly contributing to company success through enhanced customer satisfaction, retention, and sustained business value.

Your Day-to-Day Tasks

You operate at the center of service operations, coordinating across teams and ensuring seamless delivery.

Own end-to-end incident, request, escalation, and complaint management
Ensure accurate logging, prioritization, and SLA-compliant resolution
Monitor application performance, analyze service data, and conduct root cause analysis
Prepare service reports and derive actionable improvement measures
Act as primary contact for customers in complex service engagements
Coordinate with Engineering, DevOps, QA, Product, and Delivery teams
Advise on security, compliance, licensing, upgrades, backup, and disaster recovery strategies
Plan and coordinate releases for SaaS and on-premise services

Your Skills & Qualifications

You combine technical depth with strong service management expertise and stakeholder communication.

Proven experience in Service Delivery, Incident Management, or IT Service Management
Deep understanding of SaaS and on-premise application environments
Hands-on experience with SLA/SLO management and KPI-driven service improvement
Solid knowledge of ITIL frameworks and service management best practices
Analytical mindset with the ability to make data-driven decisions
Excellent communication skills across technical and non-technical audiences (B2 English is a must, German and other languages are a plus)
Strong ownership mentality with the ability to manage escalations effectively
Experience in security, compliance, and operational governance is a plus

Why us?

Work with forward-thinking organizations shaping the future of their industries while owning mission-critical service delivery that directly impacts customer experience and business outcomes.
At ITONICS, you combine strategic service management with modern Cloud and application operations to ensure reliable, secure, and high-performing systems in real-world environments.
You’ll join a global, high-performing team of experts who bring together ITIL best practices, data-driven service improvement, and hands-on execution to resolve issues fast, enhance service quality, and deliver measurable value to our customers.

About us

ITONICS is a leading provider of SaaS innovation solutions, empowering organizations to anticipate and shape their futures. Our Innovation OS combines +15 years of specialist experience in end-to-end innovation management with cutting-edge technologies to streamline how global businesses manage, scale, and execute their growth strategies. With more than 150 experts worldwide, we support innovation leaders such as adidas, Johnson & Johnson, Toyota, Mondelez, Siemens, and KPMG. Our diverse, high-performing teams across inspiring global locations thrive on a culture of collaboration, bold thinking, and continuous growth. We’re not just building a platform; we’re shaping the future of innovation.

ITONICS is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We are dedicated to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age, or disability. ITONICS offers competitive salaries benchmarked against international industry standards. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for recruitment and employment applications.

For more, visit our careers page.

Jetzt bewerben

Erweiterte Suche

security operation center Jobs in berlin, be

Customer Service Manager (m/f/x)

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Critical Facility Technician, Data Center Engineering Operations

(Senior) Launch / Onboarding Manager (f/m/d)

Engineering Operations Technician, Data Center Engineering Operations

Pre & Post-Sales Design Engineering Manager (Fire & Security) - Germany (m/w/d)

Refrigeration Technician , Data Center Engineering Operations

Software Development Engineer, Community Feedback

Software Development Engineer, AWS Security

Physical Security Delivery TPM (EMEA)

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Applied Scientist II, AFT AI, Amazon AFT AI

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Deployment Execution Engineer, Robotics Delivery Packaging and Innovation

Principal Information Security Manager

Staff Researcher - Mixed Methods

Berater Cybersecurity Strategy (w/m/d)

Ich möchte aktuelle Job-E-Mails für Stellen als security operation center in berlin, be erhalten

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