20 beste Stellen als product support specialist in berlin, be – aktuell auf Personalsuche

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German speaking Product Support Specialist (d/f/m) - Berlin based
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Lieferando —Berlin
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ChurchDesk —Berlin
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Corning —Berlin
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Secfix —Berlin
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Product Line Specialist Cable Assemblies EN/EMEA (m/f)
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Control-M Customer Success Specialist
BMC Software —Berlin
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Head of Transformation & Projects
solarisBank AG —Berlin
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DeepHealth —Berlin
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IT Support Specialist (all genders)
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BMG —Berlin
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Implementation Success Senior Specialist - USA, Canada and UK
Storyblok —Berlin
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IT Support Specialist (all genders)
Sunday Natural Products GmbH —Berlin
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Procurement Specialist - EPC/Projects
ITM Power PLC —Berlin
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Solactive AG —Berlin-Friedrichshain
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product support specialist jobs near berlin, be

Technical Support Specialist - DACH

NinjaOne -
Berlin

Jetzt bewerben

Details zur Stelle

Vollzeit

Qualifikationen

Informatik
Kundenberatung
Windows
Bachelor
Zendesk
Virtualisierung
MacOS
Linux
Niederländisch

Vollständige Stellenbeschreibung

About the Role

As a NinjaOne Technical Support Specialist, you will work alongside our multinational industry-leading product Support Team to provide transformative customer experiences. You will prioritize customer calls and email correspondence under the guidance of Support Leadership while taking ownership of customer issues and utilizing resources provided to ensure high-quality customer service interactions.

Location - hybrid from Berlin or remote from Germany

What You’ll be Doing

Must be able to work a set schedule during office hours Monday to Friday
Take initiative and provide prompt, accurate follow-up to tickets and support calls
Ability to flourish under limited supervision
Must be fluent in Windows troubleshooting
Fluency in Mac troubleshooting a plus
Experience with Linux troubleshooting desired
Collaborate with Engineering, Customer Success, QA, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases
Create and deliver product or technology training to internal and external partner teams (frontline tech support reps, resellers, distributors, etc)
Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles)
Other duties as needed

About You

Fluent in German and English
Excellent oral and verbal communication skills are a must
A Bachelor's degree in Computer Science and/or equivalent work experience
At least 2 years prior experience in a customer service/support-related position
Proficient in Windows (Windows registry, services, etc), working knowledge of MacOS, and a general understanding of Linux distributions a plus
Previous experience with Zendesk is a plus
Able to exercise good judgment of priority based on customer impact
Adaptable to new technologies and processes
Strong interpersonal skills so as to be able to work in a team-oriented environment
Understanding of any virtualization platform, basic networking
Previous experience with RMM software is helpful, but not required
A good sense of humor
You enjoy the technical support environment
You enjoy taking ownership and watching your efforts make a difference
Italian / French / Dutch / Spanish is a plus

About Us

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

What You’ll Love

Hybrid office options enable you to successfully balance your personal life and your job
Grow personally and professionally with one of the fastest growing companies
Enjoy your lunch covered by NinjaOne 3 times/week at the office
Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)
Develop your skills through our renowned training platform
Receive competitive compensation
Collaborate with a curious, kind, international and intercultural workforce
Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)

Additional Information

This position is NOT eligible for Visa sponsorship.

Are you already interested? We would love to get to know you! Follow the link and submit your application. We can’t wait to see you at NinjaOne.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

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Erweiterte Suche

product support specialist Jobs in berlin, be

Technical Support Specialist - DACH

Specialist People Systems Implementation Management (f/m/d)

German speaking Product Support Specialist (d/f/m) - Berlin based

Vendor Specialist

Product Specialist EU

Support Specialist

Digital & IT Support Analyst (m/f/d)

Product Support Specialist (German-speaking)

Product Line Specialist Cable Assemblies EN/EMEA (m/f)

Control-M Customer Success Specialist

IT Support / TechOps Specialist (m/f/d)

Head of Transformation & Projects

(Senior) Corporate Actions Specialist (f/m/d)

Technical Training Specialist

IT Support Specialist (all genders)

IT Support & Workplace (ITSW) Agent (f/m/d)

Implementation Success Senior Specialist - USA, Canada and UK

IT Support Specialist (all genders)

Procurement Specialist - EPC/Projects

Application Support Specialist – Market Data & Trading Systems (m/f/d)

Ich möchte aktuelle Job-E-Mails für Stellen als product support specialist in berlin, be erhalten

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